Support Board
Date/Time: Wed, 08 Jan 2025 17:52:02 +0000
Missing Data
View Count: 740
| [2016-07-19 02:17:43] |
| User751567 - Posts: 5 |
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I am missing just over 3 hours of data from the Globex evening session on all futures contracts. Rather than rendering the charts from the normal open at 17:00 CST , the charts begin at 20:28 CST on both intraday and historical. This is when I logged in for the first time today 07/18/2016. I never had this problem and I have checked all of the chart setting. I have all of historical data except for about 3 hours which will simply not download , the real time data is working fine. I can look back 30 days and everything is there minus 3 hours or so from today.
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| [2016-07-19 04:42:46] |
| User751567 - Posts: 5 |
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Now I am not getting any real time data even though It says I am connected to TT.
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| [2016-07-19 05:17:51] |
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Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If the data is still missing we will need to see the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-19 05:19:53] |
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Now I am not getting any real time data even though It says I am connected to TT.
Follow the instructions here to provide the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-19 05:22:32] |
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Regarding not receiving real-time data. Follow these instructions: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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