Support Board
Date/Time: Wed, 08 Jan 2025 17:39:29 +0000
Uable to connect to Rithmic
View Count: 1158
| [2016-07-18 17:18:33] |
| User147890 - Posts: 3 |
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I am currently unable to connect to my Rithmic data feed, not sure if there is an issue with my account at SC, or with Rithmic. I can attache a screenshot or a copy of the message log if need be.
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| [2016-07-18 17:23:34] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-19 02:34:33] |
| User147890 - Posts: 3 |
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Reading Internal Order ID file. | 2016-07-18 22:29:51 Reading Trade Orders file. | 2016-07-18 22:29:51 Reading Trade Positions file. | 2016-07-18 22:29:51 Software version: 1426 | 2016-07-18 22:29:51 Uses New Spreadsheets | 2016-07-18 22:29:51 Usage end date: 2016-08-19 | 2016-07-18 22:29:51 Enabled for: Advanced Features. | 2016-07-18 22:29:51 Enabled for: Sierra Chart Historical Data Service. | 2016-07-18 22:29:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-18 22:29:51 Current selected Data/Trading service: Rithmic Trading | 2016-07-18 22:29:51 Chart Update Interval: 500 | 2016-07-18 22:29:51 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-18 22:29:51 2016-07-18 22:29:55 Local computer time | 2016-07-18 22:29:51 2016-07-19 02:29:55 Local computer time in UTC | 2016-07-18 22:29:51 2016-07-18 22:29:55 Local computer time in SC Time Zone | 2016-07-18 22:29:51 2016-07-19 02:29:51 Server time in UTC | 2016-07-18 22:29:51 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-07-18 22:29:51 Program path: C:\SierraChart\ | 2016-07-18 22:29:51 Data Files path: C:\SierraChart\Data\ | 2016-07-18 22:29:51 OS Version Number: 6.2 | 2016-07-18 22:29:51 Locale Setting: C | 2016-07-18 22:29:51 Checking for new symbol settings for rim | 2016-07-18 22:29:51 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-18 22:29:51 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-18 22:29:51 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-18 22:29:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-18 22:29:51 Symbol settings are up-to-date for rim | 2016-07-18 22:29:56 Rithmic Trading | Port for executable: 59077 | 2016-07-18 22:30:00 Listening socket (1284), port 59077 | Closed. | 2016-07-18 22:30:00 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-07-18 22:30:00 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-18 22:30:01 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-18 22:30:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-18 22:30:01 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-18 22:30:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59077 | 2016-07-18 22:30:02 Socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-07-18 22:30:03 Socket (4) | Shutdown and closed. | 2016-07-18 22:30:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-18 22:30:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-18 22:30:03 Rithmic Trading | Disconnected. | 2016-07-18 22:30:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-18 22:30:03 Rithmic Trading | Port for executable: 59082 | 2016-07-18 22:30:05 Listening socket (1188), port 59082 | Closed. | 2016-07-18 22:30:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-07-18 22:30:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59082 | 2016-07-18 22:30:07 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-07-18 22:30:08 Socket (5) | Shutdown and closed. | 2016-07-18 22:30:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-07-18 22:30:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-07-18 22:30:08 Rithmic Trading | Disconnected. | 2016-07-18 22:30:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-18 22:30:08 Date Time Of Last Edit: 2016-07-19 05:43:08
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| [2016-07-19 05:41:56] |
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These are the relevant messages: Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-07-18 22:30:15 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59086 | 2016-07-18 22:30:17 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-07-18 22:30:18 Not sure if this is a problem but make sure there is no firewall program running on your system other than the Windows firewall. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 The other thing to do is to update Sierra Chart following these instructions here to make sure the bridge program is installed: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-19 05:42:34
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