Support Board
Date/Time: Wed, 08 Jan 2025 17:32:42 +0000
[User Discussion] - Missing Historical intraday chart data.
View Count: 875
| [2016-07-18 09:39:04] |
| sjkafeero - Posts: 21 |
|
All my symbol are missing data from the 21:00 15/07/2016 to Today 07:00 18/07/2016. Tried deleting data and reloading from the Sierra servers but noting has changed. Actually after deleting all data I only get 1 day data(18/07/2016) after reloading historical intraday data. This is on all symbols. I have even performed a symbol update. Disabled my firewall. Disconnected my vpn. I am using version 1426. Thanks
Date Time Of Last Edit: 2016-07-18 09:40:11
|
| [2016-07-18 10:37:58] |
| |
|
We do not expect that you would get data during that time period because the markets were closed. We also do not know what symbols this is happening with. It is best to contact the exchanges and find out the trading schedules for those symbols. Otherwise, for missing data issues, refer to: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-18 11:05:06] |
| sjkafeero - Posts: 21 |
|
Having done all the instructions. I still get no historical intraday data. I am using SC Data - All services feed. I now get only todays data. Please see images.
|
| Attachment Deleted. |
1.jpg| [2016-07-18 11:17:46] |
| sjkafeero - Posts: 21 |
|
Will send the message log. Thanks
|
| [2016-07-18 11:18:57] |
| sjkafeero - Posts: 21 |
|
HD Request # 46 | Downloading Intraday chart data for GBPCAD to the file GBPCAD.scid. Service: fxcm | 2016-07-18 11:59:44 HD Request # 46 | Download start Date-Time: 2016-07-18 11:55:47.000 | 2016-07-18 11:59:44 HD Request # 46 | Using server: ds4.sierracharts.com port 10149 | 2016-07-18 11:59:44 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-18 11:59:44 Socket (125) | Shutdown and closed. | 2016-07-18 12:00:04 HD Request # 46 | Error downloading historical Intraday data for GBPCAD. The network socket has been closed. Retrying download. | 2016-07-18 12:00:04 HD Request # 46 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPCAD | 2016-07-18 12:00:04 HD Request # 46 | Receiving Intraday data for GBPCAD starting at 2016-07-18 11:56:43 | 2016-07-18 12:00:04 HD Request # 46 | Timestamp of first Intraday data file record written: 2016-07-18 11:56:43 | 2016-07-18 12:00:04 Added 1988 Time and Sales records to Intraday data file for GBPCAD after download. | 2016-07-18 12:00:04 HD Request # 46 | Intraday download COMPLETE for GBPCAD. Completion time: 20s. Unique request ID: 19 | 2016-07-18 12:00:04 Removed historical data download ID 19 | 2016-07-18 12:00:04 Real-time Intraday chart data file updates started for GBPCAD | 2016-07-18 12:00:04 Intraday chart data file opened for GBPCAD | 2016-07-18 12:00:04 |
| [2016-07-18 13:54:54] |
| sjkafeero - Posts: 21 |
|
What I have also noticed is that when I close a particular chart and reopen it later - there is missing data between chart closing and chart opening times.
|
| [2016-07-18 17:18:23] |
| |
|
There is a connectivity problem to the historical data server: HD Request # 46 | Error downloading historical Intraday data for GBPCAD. The network socket has been closed. Retrying download. | 2016-07-18 12:00:04 Refer to the instructions here for this: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: