Support Board
Date/Time: Wed, 08 Jan 2025 17:27:17 +0000
can only get 2 numbers in market depth
View Count: 1023
| [2016-07-14 14:52:09] |
| MMX - Posts: 119 |
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I've got the parameters for market depth set to 10 but only 2 bids and 2 asks are displayed. I'm with CTS, does CTS limit it to 2? If not, how can I get 10 bid and 10 ask to display? Thanks |
| [2016-07-14 16:34:19] |
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Select File >> Open Market Depth Window. How many levels of market depth do you see there?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-14 16:40:16] |
| MMX - Posts: 119 |
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1 bid and 1 ask and then each has 1 total and 1 line for percentage, so there's a total of 3 vertical lines.
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| [2016-07-14 18:13:02] |
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Clear the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Reconnect to the data feed following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Tell us what symbol this is happening with and provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-14 18:13:29
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| [2016-07-14 18:34:31] |
| MMX - Posts: 119 |
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NASDAQ NQ.20160900.CME_Eq Bean Meal ZM.20161200.CME_C Wheat ZW.20160900.CME_C Reading Internal Order ID file. | 2016-07-14 13:26:20 Reading Trade Orders file. | 2016-07-14 13:26:20 Reading Trade Positions file. | 2016-07-14 13:26:20 Software version: 1423 | 2016-07-14 13:26:20 Uses New Spreadsheets | 2016-07-14 13:26:20 Usage end date: 2016-09-22 | 2016-07-14 13:26:20 Enabled for: Advanced Features. | 2016-07-14 13:26:20 Enabled for: Advanced Features 2. | 2016-07-14 13:26:20 Enabled for: Sierra Chart Historical Data Service. | 2016-07-14 13:26:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-14 13:26:20 Current selected Data/Trading service: CTS T4 FIX | 2016-07-14 13:26:20 Chart Update Interval: 200 | 2016-07-14 13:26:20 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-14 13:26:20 2016-07-14 13:26:26 Local computer time | 2016-07-14 13:26:20 2016-07-14 18:26:26 Local computer time in UTC | 2016-07-14 13:26:20 2016-07-14 13:26:26 Local computer time in SC Time Zone | 2016-07-14 13:26:20 2016-07-14 18:26:24 Server time in UTC | 2016-07-14 13:26:20 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-07-14 13:26:20 Program path: C:\SierraChart\ | 2016-07-14 13:26:20 Data Files path: C:\SierraChart\Data\ | 2016-07-14 13:26:20 OS Version Number: 6.1 | 2016-07-14 13:26:20 Locale Setting: C | 2016-07-14 13:26:20 Checking for new symbol settings for cts | 2016-07-14 13:26:20 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-14 13:26:20 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-14 13:26:20 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-14 13:26:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-14 13:26:27 Symbol settings are up-to-date for cts | 2016-07-14 13:26:27 Files to Open on Start up | Opening file: BnMeal Number Bar.cht | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 20 Min #2 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 5 Min #1 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 1.0 Range #6 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 2 Min #3 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 2 Min #4 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:29 ZM.20161200.CME_C 1.0 Range #8 | Reloading chart. | 2016-07-14 13:26:29 Files to Open on Start up | Opening file: Wheat Number Bar.cht | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 10 Min #2 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 5 Min #1 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 1.50 Range #6 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 2 Min #3 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 2 Min #4 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:29 ZW.20160900.CME_C 1.50 Range #8 | Reloading chart. | 2016-07-14 13:26:29 CTS T4 FIX | Notice: Throughput and Buffering is *not* set to CTS 'Fast Trade'. | 2016-07-14 13:26:32 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2016-07-14 13:26:32 CTS FIX - Firm: Phillip | 2016-07-14 13:26:32 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 208.116.215.102. | 2016-07-14 13:26:32 CTS FIX socket (4) | Connected. | 2016-07-14 13:26:32 CTS FIX socket (4) | Starting TLS 1.0 connection. | 2016-07-14 13:26:32 CTS FIX socket (4) | SSL connection established. | 2016-07-14 13:26:32 CTS FIX: Sending the Logon message. | 2016-07-14 13:26:32 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-14 13:26:32 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-14 13:26:32 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-14 13:26:32 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-14 13:26:32 CTS FIX | FIX version: 4.3.60.0 | 2016-07-14 13:26:33 CTS T4 FIX | Connected to data and trading server. | 2016-07-14 13:26:33 CTS T4 FIX | Starting real-time market data updates for: ZW.20160900.CME_C. ID: 1 | 2016-07-14 13:26:33 Intraday data recording state for symbol ZW.20160900.CME_C is set to download 'Pending'. | 2016-07-14 13:26:33 CTS FIX: Received Account List collateral report. | 2016-07-14 13:26:33 CTS FIX: Subscribing to account: 7G* | 2016-07-14 13:26:33 Market data subscription status is not known while delaying historical data download for symbol: ZW.20160900.CME_C | 2016-07-14 13:26:33 Delaying start of download for ZW.20160900.CME_C | 2016-07-14 13:26:33 CTS T4 FIX | Starting real-time market data updates for: ZM.20161200.CME_C. ID: 2 | 2016-07-14 13:26:33 Intraday data recording state for symbol ZM.20161200.CME_C is set to download 'Pending'. | 2016-07-14 13:26:33 Market data subscription status is not known while delaying historical data download for symbol: ZW.20160900.CME_C | 2016-07-14 13:26:33 Supported exchange: CME_HoOp (CME Housing Options) | 2016-07-14 13:26:33 Supported exchange: E_CUR (Eurex Currency Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_CO (ICE US Commodity Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_IN (ICE US Index Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_COOp (ICE US Commodity Options) | 2016-07-14 13:26:33 Supported exchange: CME_COALOp (NYMEX Coal Options) | 2016-07-14 13:26:33 Supported exchange: CME_REF (NYMEX Refined Products Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_WOp (ICE Canada Options) | 2016-07-14 13:26:33 Supported exchange: ICE_ICOp (ICE EU Options) | 2016-07-14 13:26:33 Supported exchange: CME_COOp (COMEX Options) | 2016-07-14 13:26:33 Supported exchange: ICE_IC (ICE EU Futures) | 2016-07-14 13:26:33 Supported exchange: CME_InOp (CME Interest Rate Options) | 2016-07-14 13:26:33 Supported exchange: CME_OOp (MGEX Options) | 2016-07-14 13:26:33 Supported exchange: CME_COp (CBOT Commodity Options) | 2016-07-14 13:26:33 Supported exchange: LME_ME (LME Metal Futures) | 2016-07-14 13:26:33 Supported exchange: E_INXOp (Eurex Index Options) | 2016-07-14 13:26:33 Supported exchange: CME_PETOp (NYMEX NGL/Petrochemicals Options) | 2016-07-14 13:26:33 Supported exchange: CME_Eq (CME Equity Futures) | 2016-07-14 13:26:33 Supported exchange: CME_ELE (NYMEX Power Futures) | 2016-07-14 13:26:33 Supported exchange: E_CUROp (Eurex Currency Options) | 2016-07-14 13:26:33 Supported exchange: CME_COAL (NYMEX Coal Futures) | 2016-07-14 13:26:33 Supported exchange: L_J (Euronext Index Futures) | 2016-07-14 13:26:33 Supported exchange: CME_EOp (CBOT Equity Options) | 2016-07-14 13:26:33 Supported exchange: ICE_MOp (ICE US Metals Options) | 2016-07-14 13:26:33 Supported exchange: L_Y (Euronext Commodity Futures) | 2016-07-14 13:26:33 Supported exchange: CME_EqOp (CME Equity Options) | 2016-07-14 13:26:33 Supported exchange: E_INX (Eurex Index Futures) | 2016-07-14 13:26:33 Supported exchange: CME_FOp (CBOT Financial Options) | 2016-07-14 13:26:33 Supported exchange: E_INT (Eurex Interest Rate Futures) | 2016-07-14 13:26:33 Supported exchange: CME_CLOp (NYMEX CrudeOil Options) | 2016-07-14 13:26:33 Supported exchange: CME_REFOp (NYMEX Refined Products Options) | 2016-07-14 13:26:33 Supported exchange: CME_Ag (CME Agricultural Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_COp (ICE EU Commodity Options) | 2016-07-14 13:26:33 Supported exchange: CME_NG (NYMEX NatGas Futures) | 2016-07-14 13:26:33 Supported exchange: CME_AgOp (CME Agricultural Options) | 2016-07-14 13:26:33 Supported exchange: E_VOL (Eurex Volatility Futures) | 2016-07-14 13:26:33 Supported exchange: E_FBDOp (Eurex Fixed Income Options) | 2016-07-14 13:26:33 Supported exchange: CME_NYOp (NYMEX Options) | 2016-07-14 13:26:33 Supported exchange: CME_NY (NYMEX Futures) | 2016-07-14 13:26:33 Supported exchange: LME_PL (LME Plastic Futures) | 2016-07-14 13:26:33 Supported exchange: LME_IN (LME Index Futures) | 2016-07-14 13:26:33 Supported exchange: CBOE_CFE (CFE) | 2016-07-14 13:26:33 Supported exchange: L_YOp (Euronext Commodity Options) | 2016-07-14 13:26:33 Supported exchange: CME_ELEOp (NYMEX Power Options) | 2016-07-14 13:26:33 Supported exchange: CME_NGOp (NYMEX NatGas Options) | 2016-07-14 13:26:33 Supported exchange: ICE_M (ICE US Metals Futures) | 2016-07-14 13:26:33 Supported exchange: CME_We (CME Weather Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_C (ICE EU Commodity Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_CU (ICE US Currency Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_F (ICE EU Financial Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_FOp (ICE EU Financial Options) | 2016-07-14 13:26:33 Supported exchange: CME_Fo (CME Foreign Exchange Futures) | 2016-07-14 13:26:33 Supported exchange: CME_FRE (NYMEX Freight Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_W (ICE Canada Futures) | 2016-07-14 13:26:33 Supported exchange: ICE_INOp (ICE US Index Options) | 2016-07-14 13:26:33 Supported exchange: CME_Ho (CME Housing Futures) | 2016-07-14 13:26:33 Supported exchange: E_BND (Eurex Fixed Income Futures) | 2016-07-14 13:26:33 Supported exchange: CME_C (CBOT Commodity Futures) | 2016-07-14 13:26:33 Supported exchange: CME_FoOp (CME Foreign Exchange Options) | 2016-07-14 13:26:33 Supported exchange: CME_F (CBOT Financial Futures) | 2016-07-14 13:26:33 Supported exchange: CME_KOp (KCBT Options) | 2016-07-14 13:26:33 Supported exchange: CME_E (CBOT Equity Futures) | 2016-07-14 13:26:33 Supported exchange: CME_CO (COMEX Futures) | 2016-07-14 13:26:33 Supported exchange: CME_K (KCBT Futures) | 2016-07-14 13:26:33 Supported exchange: CME_O (MGEX Futures) | 2016-07-14 13:26:33 Supported exchange: E_FITOp (Eurex Interest Rate Options) | 2016-07-14 13:26:33 Supported exchange: CME_CL (NYMEX CrudeOil Futures) | 2016-07-14 13:26:33 Supported exchange: CME_PET (NYMEX NGL/Petrochemicals Futures) | 2016-07-14 13:26:33 Supported exchange: CME_In (CME Interest Rate Futures) | 2016-07-14 13:26:33 CTS T4 FIX | Sending security definition request for symbol ZM.20161200.CME_C | 2016-07-14 13:26:33 CTS T4 FIX | Received matching security definition for symbol ZM.20161200.CME_C. Subscribing to data. | 2016-07-14 13:26:33 CTS T4 FIX | Received 1 security definitions for underlying symbol ZM | 2016-07-14 13:26:33 Market data subscription status is not known while delaying historical data download for symbol: ZW.20160900.CME_C | 2016-07-14 13:26:34 Market data subscription status is not known while delaying historical data download for symbol: ZW.20160900.CME_C | 2016-07-14 13:26:35 CTS T4 FIX | Sending security definition request for symbol ZW.20160900.CME_C | 2016-07-14 13:26:35 CTS T4 FIX | Received matching security definition for symbol ZW.20160900.CME_C. Subscribing to data. | 2016-07-14 13:26:35 CTS T4 FIX | Received 1 security definitions for underlying symbol ZW | 2016-07-14 13:26:35 Delaying start of download for ZW.20160900.CME_C | 2016-07-14 13:26:36 CTS FIX: Requesting Open Orders for account: 7G* | 2016-07-14 13:26:37 Requesting market depth updates for: ZM.20161200.CME_C if supported. | 2016-07-14 13:26:37 Requesting market depth updates for: ZW.20160900.CME_C if supported. | 2016-07-14 13:26:37 CTS FIX: Received Account List collateral report. | 2016-07-14 13:26:37 HD Request # 2 | Downloading Intraday chart data for ZW.20160900.CME_C to the file ZW.20160900.CME_C.scid. Service: cbot | 2016-07-14 13:26:37 HD Request # 2 | Download start Date-Time: 2016-07-14 13:19:59.000 | 2016-07-14 13:26:37 HD Request # 2 | Using server: ds6.sierracharts.com port 10149 | 2016-07-14 13:26:37 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-07-14 13:26:37 CTS FIX: Received 'Account Update/Balance Data' collateral report. | 2016-07-14 13:26:37 Socket (5) | Connected. | 2016-07-14 13:26:38 HD Request # 2 | Sending historical data logon request message. | 2016-07-14 13:26:38 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-07-14 13:19:59. Record interval: 0. Symbol: ZWU16 | 2016-07-14 13:26:38 HD Request # 2 | Decompressing data. | 2016-07-14 13:26:38 Socket (5) | Shutdown and closed. | 2016-07-14 13:26:38 The network socket for historical data has been closed. | 2016-07-14 13:26:38 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZW.20160900.CME_C | 2016-07-14 13:26:38 HD Request # 2 | Intraday download COMPLETE for ZW.20160900.CME_C. Completion time: 0s. Unique request ID: 1 | 2016-07-14 13:26:38 Removed historical data download ID 1 | 2016-07-14 13:26:38 Real-time Intraday chart data file updates started for ZW.20160900.CME_C | 2016-07-14 13:26:38 Intraday chart data file opened for ZW.20160900.CME_C | 2016-07-14 13:26:38 CTS T4 FIX | Using primary service for historical data for ZW.20160900.CME_C | 2016-07-14 13:26:38 Intraday data recording state for symbol ZW.20160900.CME_C is set to download 'Pending'. | 2016-07-14 13:26:38 HD Request # 3 | Downloading Intraday chart data for ZW.20160900.CME_C to the file ZW.20160900.CME_C.scid. Service: cts | 2016-07-14 13:26:38 HD Request # 3 | Download start Date-Time: 2016-07-14 13:19:59.000 | 2016-07-14 13:26:38 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2016-07-14 13:26:38 HD Request # 4 | Downloading Intraday chart data for ZM.20161200.CME_C to the file ZM.20161200.CME_C.scid. Service: cbot | 2016-07-14 13:26:38 HD Request # 4 | Download start Date-Time: 2016-07-14 13:19:59.000 | 2016-07-14 13:26:38 HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2016-07-14 13:26:38 CTS FIX Historical Data socket (0) | Resolved address fix-chart.t4login.com to IP 208.116.215.116. | 2016-07-14 13:26:38 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-07-14 13:26:38 Socket (6) | Connected. | 2016-07-14 13:26:38 HD Request # 4 | Sending historical data logon request message. | 2016-07-14 13:26:38 CTS FIX Historical Data socket (7) | Connected. | 2016-07-14 13:26:38 CTS FIX Historical Data socket (7) | Starting TLS 1.0 connection. | 2016-07-14 13:26:38 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-07-14 13:19:59. Record interval: 0. Symbol: ZMZ16 | 2016-07-14 13:26:38 HD Request # 4 | Decompressing data. | 2016-07-14 13:26:38 Socket (6) | Shutdown and closed. | 2016-07-14 13:26:38 The network socket for historical data has been closed. | 2016-07-14 13:26:38 HD Request # 4 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZM.20161200.CME_C | 2016-07-14 13:26:38 HD Request # 4 | Intraday download COMPLETE for ZM.20161200.CME_C. Completion time: 1s. Unique request ID: 2 | 2016-07-14 13:26:38 Removed historical data download ID 2 | 2016-07-14 13:26:38 Real-time Intraday chart data file updates started for ZM.20161200.CME_C | 2016-07-14 13:26:38 Intraday chart data file opened for ZM.20161200.CME_C | 2016-07-14 13:26:38 CTS T4 FIX | Using primary service for historical data for ZM.20161200.CME_C | 2016-07-14 13:26:38 Intraday data recording state for symbol ZM.20161200.CME_C is set to download 'Pending'. | 2016-07-14 13:26:38 CTS FIX Historical Data socket (7) | SSL connection established. | 2016-07-14 13:26:38 CTS FIX Historical Data: Sending the Logon message. | 2016-07-14 13:26:38 CTS FIX Historical Data: Connected to Historical data server. | 2016-07-14 13:26:38 HD Request # 3 | Requesting historical Tick data for ZW.20160900.CME_C from 2016-07-14 00:00:00 to 2016-07-14 00:00:00 (US Central Time). | 2016-07-14 13:26:38 HD Request # 3 | Receiving Intraday data for ZW.20160900.CME_C starting at 2016-07-13 19:00:00 | 2016-07-14 13:26:39 HD Request # 3 | Total records received: 32884 | 2016-07-14 13:26:39 HD Request # 3 | Requesting historical Tick data for ZW.20160900.CME_C from 2016-07-15 00:00:00 to 2016-07-15 00:00:00 (US Central Time). | 2016-07-14 13:26:39 HD Request # 3 | Total records received: 32884 | 2016-07-14 13:26:39 HD Request # 3 | Requesting historical Tick data for ZW.20160900.CME_C from 2016-07-16 00:00:00 to 2016-07-16 00:00:00 (US Central Time). | 2016-07-14 13:26:39 HD Request # 3 | Received 32884 records from 2016-07-13 19:00:00 to 2016-07-14 13:19:59 (18.3 hours) and wrote 0 records for ZW.20160900.CME_C | 2016-07-14 13:26:39 HD Request # 3 | Intraday download COMPLETE for ZW.20160900.CME_C. Completion time: 2s. Unique request ID: 3 | 2016-07-14 13:26:39 Removed historical data download ID 3 | 2016-07-14 13:26:39 Real-time Intraday chart data file updates started for ZW.20160900.CME_C | 2016-07-14 13:26:39 Intraday chart data file opened for ZW.20160900.CME_C | 2016-07-14 13:26:39 HD Request # 5 | Downloading Intraday chart data for ZM.20161200.CME_C to the file ZM.20161200.CME_C.scid. Service: cts | 2016-07-14 13:26:39 HD Request # 5 | Download start Date-Time: 2016-07-14 13:19:59.000 | 2016-07-14 13:26:39 HD Request # 5 | Requesting historical Tick data for ZM.20161200.CME_C from 2016-07-14 00:00:00 to 2016-07-14 00:00:00 (US Central Time). | 2016-07-14 13:26:39 HD Request # 5 | Receiving Intraday data for ZM.20161200.CME_C starting at 2016-07-13 19:00:00 | 2016-07-14 13:26:40 HD Request # 5 | Total records received: 31352 | 2016-07-14 13:26:40 HD Request # 5 | Requesting historical Tick data for ZM.20161200.CME_C from 2016-07-15 00:00:00 to 2016-07-15 00:00:00 (US Central Time). | 2016-07-14 13:26:40 HD Request # 5 | Total records received: 31352 | 2016-07-14 13:26:40 HD Request # 5 | Requesting historical Tick data for ZM.20161200.CME_C from 2016-07-16 00:00:00 to 2016-07-16 00:00:00 (US Central Time). | 2016-07-14 13:26:40 HD Request # 5 | Received 31352 records from 2016-07-13 19:00:00 to 2016-07-14 13:19:59 (18.3 hours) and wrote 0 records for ZM.20161200.CME_C | 2016-07-14 13:26:40 HD Request # 5 | Intraday download COMPLETE for ZM.20161200.CME_C. Completion time: 1s. Unique request ID: 4 | 2016-07-14 13:26:40 Removed historical data download ID 4 | 2016-07-14 13:26:40 Real-time Intraday chart data file updates started for ZM.20161200.CME_C | 2016-07-14 13:26:40 Intraday chart data file opened for ZM.20161200.CME_C | 2016-07-14 13:26:40 CTS FIX: Received Account List collateral report. | 2016-07-14 13:26:47 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 10 Min #2 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 5 Min #1 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 3.00 Range #6 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 2 Min #3 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 3.00 Range #5 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 NQ.20160900.CME_Eq 2 Min #4 | Reloading chart. | 2016-07-14 13:26:50 CTS T4 FIX | Starting real-time market data updates for: NQ.20160900.CME_Eq. ID: 9 | 2016-07-14 13:26:50 Intraday data recording state for symbol NQ.20160900.CME_Eq is set to download 'Pending'. | 2016-07-14 13:26:50 Market data subscription status is not known while delaying historical data download for symbol: NQ.20160900.CME_Eq | 2016-07-14 13:26:50 Delaying start of download for NQ.20160900.CME_Eq | 2016-07-14 13:26:50 CTS T4 FIX | Sending security definition request for symbol NQ.20160900.CME_Eq | 2016-07-14 13:26:51 CTS T4 FIX | Received matching security definition for symbol NQ.20160900.CME_Eq. Subscribing to data. | 2016-07-14 13:26:51 CTS T4 FIX | Received 1 security definitions for underlying symbol NQ | 2016-07-14 13:26:51 Delaying start of download for NQ.20160900.CME_Eq | 2016-07-14 13:26:51 Requesting market depth updates for: NQ.20160900.CME_Eq if supported. | 2016-07-14 13:26:52 HD Request # 6 | Downloading Intraday chart data for NQ.20160900.CME_Eq to the file NQ.20160900.CME_Eq.scid. Service: cme | 2016-07-14 13:26:55 HD Request # 6 | Download start Date-Time: 2016-07-14 13:25:09.000 | 2016-07-14 13:26:55 HD Request # 6 | Using server: ds6.sierracharts.com port 10149 | 2016-07-14 13:26:55 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-07-14 13:26:55 Socket (8) | Connected. | 2016-07-14 13:26:55 HD Request # 6 | Sending historical data logon request message. | 2016-07-14 13:26:55 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-07-14 13:25:09. Record interval: 0. Symbol: NQU16 | 2016-07-14 13:26:55 HD Request # 6 | Decompressing data. | 2016-07-14 13:26:55 Socket (8) | Shutdown and closed. | 2016-07-14 13:26:55 The network socket for historical data has been closed. | 2016-07-14 13:26:55 HD Request # 6 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20160900.CME_Eq | 2016-07-14 13:26:55 HD Request # 6 | Intraday download COMPLETE for NQ.20160900.CME_Eq. Completion time: 0s. Unique request ID: 5 | 2016-07-14 13:26:55 Removed historical data download ID 5 | 2016-07-14 13:26:55 Real-time Intraday chart data file updates started for NQ.20160900.CME_Eq | 2016-07-14 13:26:55 Intraday chart data file opened for NQ.20160900.CME_Eq | 2016-07-14 13:26:55 CTS T4 FIX | Using primary service for historical data for NQ.20160900.CME_Eq | 2016-07-14 13:26:55 Intraday data recording state for symbol NQ.20160900.CME_Eq is set to download 'Pending'. | 2016-07-14 13:26:55 HD Request # 7 | Downloading Intraday chart data for NQ.20160900.CME_Eq to the file NQ.20160900.CME_Eq.scid. Service: cts | 2016-07-14 13:26:55 HD Request # 7 | Download start Date-Time: 2016-07-14 13:25:09.000 | 2016-07-14 13:26:55 HD Request # 7 | Requesting historical Tick data for NQ.20160900.CME_Eq from 2016-07-14 00:00:00 to 2016-07-14 00:00:00 (US Central Time). | 2016-07-14 13:26:55 HD Request # 7 | Receiving Intraday data for NQ.20160900.CME_Eq starting at 2016-07-13 17:00:00 | 2016-07-14 13:26:57 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-07-14 13:25:10 | 2016-07-14 13:26:57 HD Request # 7 | Total records received: 117677 | 2016-07-14 13:26:57 HD Request # 7 | Requesting historical Tick data for NQ.20160900.CME_Eq from 2016-07-15 00:00:00 to 2016-07-15 00:00:00 (US Central Time). | 2016-07-14 13:26:57 HD Request # 7 | Total records received: 117677 | 2016-07-14 13:26:58 HD Request # 7 | Requesting historical Tick data for NQ.20160900.CME_Eq from 2016-07-16 00:00:00 to 2016-07-16 00:00:00 (US Central Time). | 2016-07-14 13:26:58 HD Request # 7 | Received 117677 records from 2016-07-13 17:00:00 to 2016-07-14 13:26:56 (20.4 hours) and wrote 310 records for NQ.20160900.CME_Eq | 2016-07-14 13:26:58 Added 2 Time and Sales records to Intraday data file for NQ.20160900.CME_Eq after download. | 2016-07-14 13:26:58 HD Request # 7 | Intraday download COMPLETE for NQ.20160900.CME_Eq. Completion time: 2s. Unique request ID: 6 | 2016-07-14 13:26:58 Removed historical data download ID 6 | 2016-07-14 13:26:58 Real-time Intraday chart data file updates started for NQ.20160900.CME_Eq | 2016-07-14 13:26:58 Intraday chart data file opened for NQ.20160900.CME_Eq | 2016-07-14 13:26:58 Opened cached Intraday file: C:\SierraChart\Data\NQ.20160900.CME_Eq.scid | 2016-07-14 13:27:27 CTS FIX Historical Data socket (7) | Closed. No error. | 2016-07-14 13:27:57 CTS FIX Historical Data socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-14 13:27:57 CTS FIX Historical Data socket (7) | SSL has been shut down. | 2016-07-14 13:27:57 CTS FIX Historical Data socket (7) | SSL object has been freed. SSL state is now disconnected. | 2016-07-14 13:27:57 CTS FIX Historical Data socket (7) | Shutdown and closed. | 2016-07-14 13:27:57 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2016-07-14 13:27:57 CTS FIX Historical Data: Disconnected. | 2016-07-14 13:27:57 |
| [2016-07-15 01:03:59] |
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Could you contact your broker and make sure your CTS account is authorized for Market Depth data for the exchanges for those symbols. There is no indication of a problem that we can tell from this Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-15 01:04:19
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| [2016-07-15 04:33:32] |
| MMX - Posts: 119 |
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That's what the problem was. I never have used the DOM, always preferred trading from the chart, so when setting the data service up a number of years ago it made no sense to pay extra for market depth, just wasn't interested in it.
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