Support Board
Date/Time: Wed, 08 Jan 2025 17:41:21 +0000
Unabl to Use Chart Even Though I have Paid
View Count: 597
| [2016-07-13 16:03:23] |
| User88307 - Posts: 1 |
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I have been waiting since 0100 hours this morning to use the charts for which to date I have paid $60 - this is not below the amount required. I have sent emails, messages and nothing has happened. No one has bothered to get in touch. I have never had a problem with this system as, as soon as I have paid the charts have reactivated. Now I have been left without charts and not been able to trade the whole day because no one can be bothered. I am seriously thinking of taking my custom elsewhere if this is the type of service I will now be receiving after 5 years of giving my service to your company.
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| [2016-07-13 16:09:40] |
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We have changed how the payment system works. When you went to this page to make a payment: https://www.sierrachart.com/usercp.php?page=ServicesActivation You need to activate a service package. There is a link to the documentation which explains this. This is now done. Your account is now active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-13 16:12:54] |
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This is the result of a different time zone we have compared to yours: Now I have been left without charts and not been able to trade the whole day because no one can be bothered.
We apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-13 16:13:03
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| [2016-07-13 16:17:25] |
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We will also put procedures in place to make sure these types of issues are responded to earlier.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-13 18:28:45] |
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Another thing came to mind, sierra chart has always had what is called the Emergency Account Activation feature: https://www.sierrachart.com/usercp.php?page=EmergencyAccountActivation This is linked to on the page where you make a payment for usage time. So you could have used that activate your account for several days. This exists precisely for this kind of reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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