Support Board
Date/Time: Tue, 07 Jan 2025 20:41:16 +0000
price is moving but bars on the chart are not updating.
View Count: 1110
| [2016-07-07 15:37:57] |
| kinghat - Posts: 120 |
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im on 1441 and im having an issue where i can see the price of the symbol moving on the y axis but there are no bar moving on the chart. its like the download only updated to a certain point into today when i started SC or something.
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 SierraChart_2016-07-07_10-37-21.png / V - Attached On 2016-07-07 15:37:43 UTC - Size: 44.58 KB - 278 views |
| [2016-07-07 16:21:26] |
| kinghat - Posts: 120 |
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i am also getting this over and over again in the msg log: Rithmic Trading | Market Depth data has been rejected for symbol: ESM6-CME. Rithmic Unsubscribe/Subscribe function returned: API_NO_DATA | 2016-07-07 11:19:46 Unsubscribed from market depth data for ESM6-CME | 2016-07-07 11:19:51 Rithmic Trading | Market Depth data has been rejected for symbol: ESM6-CME. Rithmic Unsubscribe/Subscribe function returned: API_NO_DATA | 2016-07-07 11:19:51 Unsubscribed from market depth data for ESM6-CME | 2016-07-07 11:19:56 Rithmic Trading | Market Depth data has been rejected for symbol: ESM6-CME. Rithmic Unsubscribe/Subscribe function returned: API_NO_DATA | 2016-07-07 11:19:56 Unsubscribed from market depth data for ESM6-CME | 2016-07-07 11:20:01 Rithmic Trading | Market Depth data has been rejected for symbol: ESM6-CME. Rithmic Unsubscribe/Subscribe function returned: API_NO_DATA | 2016-07-07 11:20:01 |
| [2016-07-07 17:13:05] |
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Based on the description in post #1, refer to help topic 3: Https://www.sierrachart.com/index.php?l=helpdetails3.html This will be solved in the next release: Unsubscribed from market depth data for ESM6-CME | 2016-07-07 11:20:01
Rithmic Trading | Market Depth data has been rejected for symbol: ESM6-CME. Rithmic Unsubscribe/Subscribe function returned: API_NO_DATA | 2016-07-07 11:20:01 We will try to have a new release out today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-07 17:57:01] |
| kinghat - Posts: 120 |
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i went through all the steps and still cant figure it out. only other thing would be that its delayed data from TST but i doubt thats the issue. here is another log which has some errors: Reading Internal Order ID file. | 2016-07-07 12:50:57 Reading Trade Orders file. | 2016-07-07 12:50:57 Reading Trade Positions file. | 2016-07-07 12:50:57 Software version: 1441 | 2016-07-07 12:50:57 Uses New Spreadsheets | 2016-07-07 12:50:57 Usage end date: 2016-08-06 | 2016-07-07 12:50:57 Enabled for: Advanced Features. | 2016-07-07 12:50:57 Enabled for: Advanced Features 2. | 2016-07-07 12:50:57 Enabled for: Sierra Chart Historical Data Service. | 2016-07-07 12:50:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-07 12:50:57 Current selected Data/Trading service: Rithmic Trading | 2016-07-07 12:50:57 Chart Update Interval: 500 | 2016-07-07 12:50:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-07 12:50:57 2016-07-07 12:51:01 Local computer time | 2016-07-07 12:50:57 2016-07-07 17:51:01 Local computer time in UTC | 2016-07-07 12:50:57 2016-07-07 12:51:01 Local computer time in SC Time Zone | 2016-07-07 12:50:57 2016-07-07 17:51:10 Server time in UTC | 2016-07-07 12:50:57 Local computer UTC time and Server UTC time difference: 10 seconds. | 2016-07-07 12:50:57 Program path: C:\SierraChart\ | 2016-07-07 12:50:57 Data Files path: D:\backups\SierraChart\Data\ | 2016-07-07 12:50:57 OS Version Number: 6.2 | 2016-07-07 12:50:57 Locale Setting: C | 2016-07-07 12:50:57 Checking for new symbol settings for rim | 2016-07-07 12:50:57 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-07 12:50:57 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-07 12:50:57 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-07 12:50:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-07 12:50:57 Symbol settings are up-to-date for rim | 2016-07-07 12:51:02 Files to Open on Start up | Opening file: Chartbook1.cht | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] #3 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] #5 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 1500 Volume #6 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 3000 Volume #1 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 30 Min #2 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 30 Min #7 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 30 Min #8 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 30 Min #9 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 30 Min #4 | Reloading chart. | 2016-07-07 12:51:04 ESU6-CME [CBV] #11 | Reloading chart. | 2016-07-07 12:51:04 ESU6-CME [CBV] 6000 Volume #10 | Reloading chart. | 2016-07-07 12:51:04 ESU6-CME [CBV] 2.00 Range #12 | Reloading chart. | 2016-07-07 12:51:04 CLQ6-NYMEX [CBV] 20 Trades #13 | Reloading chart. | 2016-07-07 12:51:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-07 12:51:04 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-07 12:51:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-07 12:51:04 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-07 12:51:04 Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 0: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 9: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 12: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Chart #2 | Numbers Bars Calculated Values. SubGraphData Array 29: Array is unallocated. | 2016-07-07 12:51:04 * Array message repeat count limit reached. | 2016-07-07 12:51:04 * Intraday data recording state for symbol CLQ6-NYMEX is set to download 'Pending'. | 2016-07-07 12:51:04 Chart #8 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #8 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #8 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #8 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #8 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #8 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:04 HD Request # 2 | Downloading Intraday chart data for CLQ6-NYMEX to the file CLQ6-NYMEX.scid. Service: nymex | 2016-07-07 12:51:04 HD Request # 2 | Download start Date-Time: 2016-07-07 12:39:39.000 | 2016-07-07 12:51:04 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-07-07 12:51:04 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-07-07 12:51:04 Intraday data recording state for symbol ESU6-CME is set to download 'Pending'. | 2016-07-07 12:51:04 Socket (4) | Connected. | 2016-07-07 12:51:04 HD Request # 2 | Sending historical data logon request message. | 2016-07-07 12:51:04 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-07-07 12:39:39. Record interval: 0. Symbol: CLQ16 | 2016-07-07 12:51:04 HD Request # 2 | Decompressing data. | 2016-07-07 12:51:04 HD Request # 2 | Receiving Intraday data for CLQ6-NYMEX starting at 2016-07-07 12:39:39 | 2016-07-07 12:51:04 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-07-07 12:39:40 | 2016-07-07 12:51:04 Socket (4) | Shutdown and closed. | 2016-07-07 12:51:04 The network socket for historical data has been closed. | 2016-07-07 12:51:04 HD Request # 2 | Historical data for CLQ6-NYMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-07-07 12:51:04 HD Request # 2 | Received 1161 records from 2016-07-07 12:39:39 to 2016-07-07 12:41:56 (2.3 minutes) and wrote 1150 records for CLQ6-NYMEX | 2016-07-07 12:51:04 HD Request # 2 | Intraday download COMPLETE for CLQ6-NYMEX. Completion time: 0s. Unique request ID: 1 | 2016-07-07 12:51:04 Removed historical data download ID 1 | 2016-07-07 12:51:04 Historical Intraday data request for CLQ6-NYMEX is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-07 12:51:04 Intraday data recording state for symbol CLQ6-NYMEX has been reset to 'Downloading'. | 2016-07-07 12:51:04 HD Request # 3 | Downloading Intraday chart data for ESU6-CME to the file ESU6-CME.scid. Service: cme | 2016-07-07 12:51:04 HD Request # 3 | Download start Date-Time: 2016-07-07 12:39:37.000 | 2016-07-07 12:51:04 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2016-07-07 12:51:04 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-07-07 12:51:04 Socket (5) | Connected. | 2016-07-07 12:51:04 HD Request # 3 | Sending historical data logon request message. | 2016-07-07 12:51:04 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-07-07 12:39:37. Record interval: 0. Symbol: ESU16 | 2016-07-07 12:51:47 HD Request # 3 | Decompressing data. | 2016-07-07 12:51:47 HD Request # 3 | Receiving Intraday data for ESU6-CME starting at 2016-07-07 12:39:37 | 2016-07-07 12:51:47 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-07-07 12:39:41 | 2016-07-07 12:51:47 Socket (5) | Shutdown and closed. | 2016-07-07 12:51:47 The network socket for historical data has been closed. | 2016-07-07 12:51:47 HD Request # 3 | Historical data for ESU6-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-07-07 12:51:47 HD Request # 3 | Received 1170 records from 2016-07-07 12:39:37 to 2016-07-07 12:41:57 (2.3 minutes) and wrote 1168 records for ESU6-CME | 2016-07-07 12:51:47 HD Request # 3 | Intraday download COMPLETE for ESU6-CME. Completion time: 0s. Unique request ID: 2 | 2016-07-07 12:51:47 Removed historical data download ID 2 | 2016-07-07 12:51:47 Historical Intraday data request for ESU6-CME is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-07 12:51:47 Intraday data recording state for symbol ESU6-CME has been reset to 'Downloading'. | 2016-07-07 12:51:47 CLQ6-NYMEX [CBV] 1500 Volume #6 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 CLQ6-NYMEX [CBV] 3000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 CLQ6-NYMEX [CBV] 30 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #8 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #8 has tagged chart #12 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #8 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #8 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #8 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #4 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #4 has tagged chart #12 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #4 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #4 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 ESU6-CME [CBV] 2.00 Range #12 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 CLQ6-NYMEX [CBV] 20 Trades #13 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:51:47 Rithmic Trading | Port for executable: 62971 | 2016-07-07 12:51:47 Listening socket (896), port 62971 | Closed. | 2016-07-07 12:51:47 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-07-07 12:51:47 CLQ6-NYMEX [CBV] 1500 Volume #6 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:05 CLQ6-NYMEX [CBV] 30 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:05 CLQ6-NYMEX [CBV] 3000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62971 | 2016-07-07 12:52:08 Socket (6) | Connected. | 2016-07-07 12:52:08 Rithmic Trading | Connected to server. | 2016-07-07 12:52:08 Rithmic Trading | Sending Encoding Request to server | 2016-07-07 12:52:08 Rithmic Trading | Setting DTC Encoding to Binary | 2016-07-07 12:52:08 Rithmic Trading | Sending logon request message. | 2016-07-07 12:52:08 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-07-07 12:52:08 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-07-07 12:52:08 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2016-07-07 12:52:08 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-07-07 12:52:09 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-07-07 12:52:10 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-07-07 12:52:10 Rithmic Trading | Received logon response. | 2016-07-07 12:52:10 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-07-07 12:52:10 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-07-07 12:52:10 Rithmic Trading | Successfully connected. IB='TopstepTrader'. | 2016-07-07 12:52:10 Rithmic Trading | Trading is supported. | 2016-07-07 12:52:10 Rithmic Trading | Order cancel and replace is supported. | 2016-07-07 12:52:10 Rithmic Trading | Connected to data and trading server. | 2016-07-07 12:52:10 Rithmic Trading | Starting real-time market data updates for: CLQ6-NYMEX. ID: 1 | 2016-07-07 12:52:10 Rithmic Trading | Requesting security definition data for: CLQ6-NYMEX. ID: 1 | 2016-07-07 12:52:10 Intraday data recording state for symbol CLQ6-NYMEX is set to download 'Pending'. | 2016-07-07 12:52:10 Delaying start of download for CLQ6-NYMEX | 2016-07-07 12:52:10 Rithmic Trading | Starting real-time market data updates for: ESU6-CME. ID: 2 | 2016-07-07 12:52:10 Rithmic Trading | Requesting security definition data for: ESU6-CME. ID: 2 | 2016-07-07 12:52:10 Intraday data recording state for symbol ESU6-CME is set to download 'Pending'. | 2016-07-07 12:52:10 HD Request # 4 | Downloading Intraday chart data for CLQ6-NYMEX to the file CLQ6-NYMEX.scid. Service: nymex | 2016-07-07 12:52:10 HD Request # 4 | Download start Date-Time: 2016-07-07 12:41:56.000 | 2016-07-07 12:52:10 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2016-07-07 12:52:10 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-07-07 12:52:10 Socket (7) | Connected. | 2016-07-07 12:52:10 HD Request # 4 | Sending historical data logon request message. | 2016-07-07 12:52:10 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-07-07 12:41:56. Record interval: 0. Symbol: CLQ16 | 2016-07-07 12:52:10 HD Request # 4 | Decompressing data. | 2016-07-07 12:52:10 HD Request # 4 | Receiving Intraday data for CLQ6-NYMEX starting at 2016-07-07 12:41:56 | 2016-07-07 12:52:10 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-07-07 12:41:58 | 2016-07-07 12:52:10 Socket (7) | Shutdown and closed. | 2016-07-07 12:52:10 The network socket for historical data has been closed. | 2016-07-07 12:52:10 HD Request # 4 | Received 434 records from 2016-07-07 12:41:56 to 2016-07-07 12:42:21 (25.0 seconds) and wrote 428 records for CLQ6-NYMEX | 2016-07-07 12:52:10 HD Request # 4 | Intraday download COMPLETE for CLQ6-NYMEX. Completion time: 1s. Unique request ID: 5 | 2016-07-07 12:52:10 Removed historical data download ID 5 | 2016-07-07 12:52:10 Real-time Intraday chart data file updates started for CLQ6-NYMEX | 2016-07-07 12:52:10 Intraday chart data file opened for CLQ6-NYMEX | 2016-07-07 12:52:10 Historical Intraday data request for CLQ6-NYMEX is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-07 12:52:10 Intraday data recording state for symbol CLQ6-NYMEX has been reset to 'Downloading'. | 2016-07-07 12:52:10 Delaying start of download for ESU6-CME | 2016-07-07 12:52:10 Chart #8 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #8 has tagged chart #10 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #8 has tagged chart #12 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #8 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #8 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #8 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #1 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #10 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #12 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #13 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #2 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Chart #4 has tagged chart #6 for full recalculation. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 ESU6-CME [CBV] 6000 Volume #10 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLF6-NYMEX. ID: 3 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLF6-NYMEX. ID: 3 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLG6-NYMEX. ID: 4 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLG6-NYMEX. ID: 4 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLH6-NYMEX. ID: 5 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLH6-NYMEX. ID: 5 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLJ6-NYMEX. ID: 6 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLJ6-NYMEX. ID: 6 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLK6-NYMEX. ID: 7 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLK6-NYMEX. ID: 7 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLM6-NYMEX. ID: 8 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLM6-NYMEX. ID: 8 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLN6-NYMEX. ID: 9 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLN6-NYMEX. ID: 9 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLU6-NYMEX. ID: 10 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLU6-NYMEX. ID: 10 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLV6-NYMEX. ID: 11 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLV6-NYMEX. ID: 11 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLX6-NYMEX. ID: 12 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLX6-NYMEX. ID: 12 | 2016-07-07 12:52:12 Rithmic Trading | Starting real-time market data updates for: CLZ6-NYMEX. ID: 13 | 2016-07-07 12:52:12 Rithmic Trading | Requesting security definition data for: CLZ6-NYMEX. ID: 13 | 2016-07-07 12:52:12 CLQ6-NYMEX [CBV] 30 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLF6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLG6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLH6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLJ6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLK6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLM6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 Rithmic Trading | Message from server: Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2016-07-07 12:52:12 Symbol Error - CLN6-NYMEX is unknown, unavailable, or improperly formatted. | 2016-07-07 12:52:12 ESU6-CME [CBV] 2.00 Range #12 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 CLQ6-NYMEX [CBV] 1500 Volume #6 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 CLQ6-NYMEX [CBV] 20 Trades #13 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:12 CLQ6-NYMEX [CBV] 3000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.cht | 2016-07-07 12:52:27 Requesting market depth updates for: CLQ6-NYMEX if supported. | 2016-07-07 12:52:27 Requesting market depth updates for: ESU6-CME if supported. | 2016-07-07 12:52:27 HD Request # 5 | Downloading Intraday chart data for ESU6-CME to the file ESU6-CME.scid. Service: cme | 2016-07-07 12:52:27 HD Request # 5 | Download start Date-Time: 2016-07-07 12:41:57.000 | 2016-07-07 12:52:27 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2016-07-07 12:52:27 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-07-07 12:52:29 Socket (8) | Connected. | 2016-07-07 12:52:29 HD Request # 5 | Sending historical data logon request message. | 2016-07-07 12:52:29 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-07-07 12:41:57. Record interval: 0. Symbol: ESU16 | 2016-07-07 12:52:29 HD Request # 5 | Decompressing data. | 2016-07-07 12:52:29 HD Request # 5 | Receiving Intraday data for ESU6-CME starting at 2016-07-07 12:41:57 | 2016-07-07 12:52:29 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-07-07 12:41:59 | 2016-07-07 12:52:29 Socket (8) | Shutdown and closed. | 2016-07-07 12:52:29 The network socket for historical data has been closed. | 2016-07-07 12:52:29 HD Request # 5 | Received 965 records from 2016-07-07 12:41:57 to 2016-07-07 12:42:37 (40.0 seconds) and wrote 964 records for ESU6-CME | 2016-07-07 12:52:29 HD Request # 5 | Intraday download COMPLETE for ESU6-CME. Completion time: 1s. Unique request ID: 6 | 2016-07-07 12:52:29 Removed historical data download ID 6 | 2016-07-07 12:52:29 Real-time Intraday chart data file updates started for ESU6-CME | 2016-07-07 12:52:29 Intraday chart data file opened for ESU6-CME | 2016-07-07 12:52:29 Historical Intraday data request for ESU6-CME is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-07 12:52:29 Intraday data recording state for symbol ESU6-CME has been reset to 'Downloading'. | 2016-07-07 12:52:29 |
| [2016-07-07 18:21:42] |
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We want to look into this using remote assistance. Is the telephone number here correct?: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-07 18:31:53] |
| kinghat - Posts: 120 |
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ya thats the correct phone number. what area code will the call come from?
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| [2016-07-07 18:35:11] |
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Not sure how the area code would show up. Just give us a few minutes before we are ready for the call. It may show as 530.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-07 18:58:59] |
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We made a revision to the latest prerelease related downloading historical data for Rithmic. We installed it for the user and there are no further problems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-07 18:59:27
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