Support Board
Date/Time: Tue, 07 Jan 2025 20:21:29 +0000
$5 trial data activation - immediately required to send $30 more??
View Count: 985
| [2016-07-01 14:14:53] |
| User765016 - Posts: 9 |
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I activated the $5 trial data offer this morning. I was then presented with the Barchart agreement to sign. Upon doing do, I was informed that I now needed to send the balance of $30 for the month. When I open charting now, I get a message that my services balance is too low to cover services activated. I've restarted charting and logged in and out of my account several times. I don't have a broker - my status is therefore "professional" per CME's definition. It looked like the trial data offer was available to anybody, even a "professional". Maybe not. Is that the problem?
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| [2016-07-01 16:44:38] |
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You can disregard that message. It applies to what is owed for next month. You also need to activate the exchanges you want: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Also, even though you do not have a trading account it does not mean you are a professional. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 21:52:26] |
| User765016 - Posts: 9 |
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You guys fixed something - no more error messages and it's working. Thanks. As you know, not having a trading account is one of the many ways CME disqualifies a subscriber from taking advantage of their offer of reduced monthly data fee. "Professional" is simply a term of convenience used by CME. I don't think I'm a pro - I'm more of a hack. :) |
| [2016-07-01 22:12:32] |
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The policies of the exchanges are insane. They are anti-competitive. And confusing and burdensome. And hurt everyone including themselves.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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