Support Board
Date/Time: Tue, 07 Jan 2025 20:26:42 +0000
Trial real-time data connection failure
View Count: 751
| [2016-07-01 11:59:14] |
| User752394 - Posts: 4 |
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Hello. I'm trying to activate trial real-time data connection. I did pay 5 usd, resign all agreements, restart Sierra Chart several times (even reinstall it)... I have no idea what to do next. Could you help me please. Thank you. |
| [2016-07-01 16:52:58] |
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You need to activate the exchanges that you require as well. You need to do that on this page: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 16:58:11] |
| User752394 - Posts: 4 |
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Unable to do it as well. Here is the warning message. • Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange. • To enable the exchange at least one Real-time data connection account is required. |
| [2016-07-01 17:11:27] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 17:14:10] |
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You can now activate the exchanges that you require. Please try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 17:22:03] |
| User752394 - Posts: 4 |
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I was closer to success this time. I was suggested to confirm the activation. But then warning message appeared. Action Result: • Error Activating 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' on account #1 on the Barchart system. • Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange. |
| [2016-07-01 17:45:47] |
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We are working on solving this for you now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 18:33:56] |
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This exchange is now active on your account: 'Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts' exchange.
However, to receive data from it, the CME requires that you are connected to a live trading account. We do not currently see this is the case. Refer to this section here for instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-01 18:36:07
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| [2016-07-01 18:43:53] |
| User752394 - Posts: 4 |
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It works. Thank you!
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