Support Board
Date/Time: Mon, 06 Jan 2025 09:33:50 +0000
message log sent
View Count: 643
| [2016-06-22 12:23:28] |
| User384631 - Posts: 3 |
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Sent message log. same problem as yesterday Windows error 10061. tried restarting computer with same result. worked ok for a while yesterday, but stopped again this morning
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| [2016-06-22 17:22:04] |
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Is your ISP Charter Communications? The issue is not Sierra Chart. It is an ISP issue on your side. We are going to be releasing a new version today with new connection details. We apologize for the delay with this but there was a lot of other work that had to be completed first. Although we do not know if the new connection details will work. You could still have the same problem. Who is your broker? As an alternative you can use CQG or CTS instead of Rithmic which you are currently using. Both of these are supported: http://www.sierrachart.com/index.php?page=doc/Data.php#Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-22 17:23:28
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| [2016-06-22 17:35:08] |
| User384631 - Posts: 3 |
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ISP is Charter- don't have much other choice. Broker is Trade Pro / Dorman. They tell me CQG is not as fast (not preferred)
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| [2016-06-22 17:43:15] |
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We think CQG is a good choice. We are going to try to get the new release out in about 30 minutes. We are working on it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-22 18:21:39] |
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Follow the instructions here to update to prerelease 1432 and see if it resolves the problem: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate It uses new connection details from Rithmic for the Rithmic 01 connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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