Support Board
Date/Time: Mon, 06 Jan 2025 09:28:30 +0000
problems loging in for the first time
View Count: 677
| [2016-06-21 23:18:55] |
| User839251 - Posts: 1 |
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after just getting new login details, I keep getting this with a constant disconnect and reconnecting going on, so what do l need to do? David Reading Internal Order ID file. | 2016-06-21 23:10:49 Reading Trade Orders file. | 2016-06-21 23:10:49 Reading Trade Positions file. | 2016-06-21 23:10:49 Software version: 1426 | 2016-06-21 23:10:49 Uses New Spreadsheets | 2016-06-21 23:10:49 Enabled for: Advanced Features. | 2016-06-21 23:10:49 Enabled for: Advanced Features 2. | 2016-06-21 23:10:49 Enabled for: Sierra Chart Historical Data Service. | 2016-06-21 23:10:49 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-21 23:10:49 Current selected Data/Trading service: CQG FIX Trading | 2016-06-21 23:10:49 Chart Update Interval: 500 | 2016-06-21 23:10:49 Data/Trade Service Settings automatically set. | 2016-06-21 23:10:49 Time Zone: +00:00:00 (UTC+00) | 2016-06-21 23:10:49 2016-06-22 00:10:52 Local computer time | 2016-06-21 23:10:49 2016-06-21 23:10:52 Local computer time in UTC | 2016-06-21 23:10:49 2016-06-21 23:10:52 Local computer time in SC Time Zone | 2016-06-21 23:10:49 2016-06-21 23:11:19 Server time in UTC | 2016-06-21 23:10:49 Local computer UTC time and Server UTC time difference: 28 seconds. | 2016-06-21 23:10:49 Program path: C:\SierraChart\ | 2016-06-21 23:10:49 Data Files path: C:\SierraChart\Data\ | 2016-06-21 23:10:49 OS Version Number: 6.2 | 2016-06-21 23:10:49 Locale Setting: C | 2016-06-21 23:10:49 Created the DTC Protocol server. | 2016-06-21 23:10:49 DTC Protocol Server listening on port 11099. | 2016-06-21 23:10:49 Created the DTC Protocol historical data server. | 2016-06-21 23:10:49 HD Server Manager | Listening on port 11098 | 2016-06-21 23:10:49 Checking for new symbol settings for cqg | 2016-06-21 23:10:49 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-21 23:10:49 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-21 23:10:49 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-21 23:10:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-21 23:10:49 Symbol settings are up-to-date for cqg | 2016-06-21 23:10:49 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-21 23:10:57 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-21 23:10:57 socket (4) | Connected. | 2016-06-21 23:10:57 CQG FIX: Sending the Logon message. | 2016-06-21 23:10:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-21 23:10:57 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-21 23:10:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-21 23:10:57 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-21 23:10:57 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-06-21 23:10:57 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-06-21 23:10:57 socket (4) | Shutdown and closed. | 2016-06-21 23:10:57 CQG FIX: Disconnected. | 2016-06-21 23:10:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-21 23:10:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-21 23:10:57 CQG FIX Trading | Disconnected. | 2016-06-21 23:10:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-21 23:10:57 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-21 23:11:00 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-21 23:11:00 socket (5) | Connected. | 2016-06-21 23:11:01 CQG FIX: Sending the Logon message. | 2016-06-21 23:11:01 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-06-21 23:11:01 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-06-21 23:11:01 socket (5) | Shutdown and closed. | 2016-06-21 23:11:01 CQG FIX: Disconnected. | 2016-06-21 23:11:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-21 23:11:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-21 23:11:01 CQG FIX Trading | Disconnected. | 2016-06-21 23:11:01 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-21 23:11:01 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-21 23:11:04 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-21 23:11:04 socket (6) | Connected. | 2016-06-21 23:11:04 CQG FIX: Sending the Logon message. | 2016-06-21 23:11:04 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-06-21 23:11:04 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-06-21 23:11:04 socket (6) | Shutdown and closed. | 2016-06-21 23:11:04 CQG FIX: Disconnected. | 2016-06-21 23:11:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-21 23:11:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-21 23:11:04 CQG FIX Trading | Disconnected. | 2016-06-21 23:11:04 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-21 23:11:04 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-21 23:11:07 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-21 23:11:07 socket (7) | Connected. | 2016-06-21 23:11:07 CQG FIX: Sending the Logon message. | 2016-06-21 23:11:08 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-06-21 23:11:08 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-06-21 23:11:08 socket (7) | Shutdown and closed. | 2016-06-21 23:11:08 CQG FIX: Disconnected. | 2016-06-21 23:11:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-21 23:11:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-21 23:11:08 CQG FIX Trading | Disconnected. | 2016-06-21 23:11:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-21 23:11:08 |
| [2016-06-22 00:28:03] |
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You are getting the following error: CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2016-06-21 23:11:04
You will need to contact AMP and make sure that you are using the correct CQG UserName. To update the CQG UserName and/or Password, refer to the documentation here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support Date Time Of Last Edit: 2016-06-22 01:11:13
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