Support Board
Date/Time: Mon, 06 Jan 2025 09:14:44 +0000
GC market depth not quite right
View Count: 557
| [2016-06-19 22:27:42] |
| i960 - Posts: 360 |
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I've already disconnected/reconnected and all that.
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 gc_busted_book.png / V - Attached On 2016-06-19 22:27:31 UTC - Size: 470.17 KB - 243 views |
| [2016-06-19 23:16:05] |
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We are checking on this now. Also, we have seen some instances of this and this is still an active task for us to isolate and resolve. We are not quite certain of the circumstances which lead to this. Possibly out of order market depth levels from the source which causes a problem with the generation of insert, update and delete messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-19 23:20:42] |
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We are not observing this problem at the moment. The reason we are not seeing it because the market rose up to that particular depth level which should not have been there.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-20 02:53:53] |
| i960 - Posts: 360 |
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Yeah that's what I noticed. When the market went there then the problem went away. As you've said, I've also seen this in the past as well - but usually a disc/recon usually fixes it. In this case it didn't.
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