Support Board
Date/Time: Wed, 08 Jan 2025 17:28:36 +0000
How to receive the real-time futures data at the lower-priced exchange fee?
View Count: 1212
| [2016-06-07 14:22:49] |
| User701247 - Posts: 117 |
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I already become a paid user a few day ago and purchase three months of service package 5 on following link. I get IB account and would like to know on how to receive the real-time futures data at the lower-priced exchange fee, would it be too late now to apply? since I already purchase three months of service package 5. Furthermore, I would like to know on how to activate one of the CME Group exchanges for IB account. Does anyone have any suggestions? Thanks in advance for any suggestions Payment: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments You do need this in order to receive the real-time futures data at the lower-priced exchange fee. You will need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed You will need to activate one of the CME Group exchanges. Date Time Of Last Edit: 2016-06-07 14:23:31
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| [2016-06-07 17:21:53] |
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It is not too late to subscribe to the Sierra Chart Exchange Data Feed. This can be done anytime. Follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions When adding credit to the additional services balance you will need to add 38 USD. Stop at step 8 and we will activate the exchange for you. Let us know when you are done with the other steps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-07 17:22:27
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| [2016-06-08 15:45:58] |
| User589327 - Posts: 2 |
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I don't understand on how the Math works, if I already Paid $104.76 USD, then do I get $104.76 USD credit within Sierra account? so I can add credit of any amount into Additional Services Balance? do my plan charge me $35 USD for June? do my plan charge me $20 USD for July, Aug and Sep? On the other hands, if I do not activate any Real-Time Data Connection at this moment, do my plan charge me $35 USD for June, July, Aug? Do you have any suggestions? Thanks you very much for any suggestions? |
| [2016-06-08 17:17:28] |
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We do not see a credit of 104.76USD on your Additional Services Balance. It is 0. The cost of the data feed for the rest of this month will be approximately 27 USD. For the subsequent months, it will be 38.25USD/month. Your account already has usage time for Sierra Chart service package 5 paid up until 2016-9-7. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-09 10:18:52] |
| User701247 - Posts: 117 |
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For the subsequent months, it will be 38.25USD/month. I would like to know on what difference is for the cost of the data feed and subscription fee (38.25USD/month). Do you have any suggestions? Thanks you very much for any suggestions? |
| [2016-06-09 10:35:25] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Pricing Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-09 16:14:13] |
| User701247 - Posts: 117 |
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The subsequent months will be 38.25USD/month for using the application Sierra Chart only without real-time data, and I need to purchase data feed separately to receive real-time data as shown below: I need IB account in order to receive the real-time futures data at the lower-priced exchange fee. This data feed is priced at 35 USD per month for the first connection and 20 USD per month for additional connections (up to 3 connections). How much does it charge for the (4) next connections at 35/20 USD? If I don't have IB account, how much do Sierra charge for receiving the real-time futures data? Do you have any suggestions on whether my interpretation is correct or not? Thanks you very much for any suggestions? Date Time Of Last Edit: 2016-06-09 16:15:54
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| [2016-06-09 19:07:16] |
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If you want to use Sierra Chart only without the real-time futures data, the cost will be 36 USD per month for service package 5. 4 connections are not supported but we think you should only need 1. If you do not have an Interactive Brokers account the data feed cost will be 35 USD per month + 42 USD per month for the CME exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-09 23:08:19] |
| User701247 - Posts: 117 |
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I need 1 connection only for personal trading. If I have an Interactive Brokers account the data feed cost will be 35 USD per month. If I do not have an Interactive Brokers account the data feed cost will be 35 USD per month + 42 USD per month for the CME exchange. so having an Interactive Brokers account, I would save the cost of 42 USD per month for the CME exchange, would it be correct? At this initial stage, it takes time for customization, so I don't need to receive real-time data at this moment, would it be correct? For position trading, with subscribing Sierra Chart services only, I only need End of day data for analysis, would Sierra Chart provide End of Day data without additional charges? After all setting are ready, then for day trading activity, I would subscribe real-time data, would it be better and correct approach? Do you have any suggestions? Thanks you very much for any suggestions? Date Time Of Last Edit: 2016-06-09 23:09:52
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| [2016-06-11 01:01:07] |
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If you have an Interactive Brokers account the cost of the data feed is 38.25USD per month which also includes the CME exchange fee. so having an Interactive Brokers account, I would save the cost of 42 USD per month for the CME exchange, would it be correct? At this initial stage, it takes time for customization, so I don't need to receive real-time data at this moment, would it be correct? For position trading, with subscribing Sierra Chart services only, I only need End of day data for analysis, would Sierra Chart provide End of Day data without additional charges? Refer to the documentation before asking further questions. We have already provided you more than enough information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-11 01:39:39
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| [2016-06-11 01:26:48] |
| User701247 - Posts: 117 |
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Thanks you very much for suggestions
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| [2016-07-13 13:15:03] |
| User701247 - Posts: 117 |
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Since I already subscribe data feed from IB account, at this moment, I have connected with IB account, and would like to know on whether I need to pay is 38.25USD per month for the cost of the data feed including the CME exchange fee or not. During this setup process, it does not pop up any message about 38.25USD per month from Sierra Platform. Do you have any suggestions? Thanks you very much for any suggestions? Date Time Of Last Edit: 2016-07-13 13:15:30
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| [2016-07-13 17:50:15] |
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You will need to use the Sierra Chart Exchange Data Feed with CME data which costs 38.25 USD if you want a complete and accurate futures data feed. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-13 17:50:45
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| [2016-07-14 21:47:26] |
| User701247 - Posts: 117 |
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I never add credit to the Services Balance, but I am still able to access real-time data from my IB account. Could you please help me check my account status? at this moment, I don't need a complete and accurate futures data feed, and I only need data from IB to keep the chart moving at this testing period. Do you have any suggestions? Thanks you very much for any suggestions? |
| [2016-07-15 01:01:10] |
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Could you please help me check my account status? What would you like to know? at this moment, I don't need a complete and accurate futures data feed, and I only need data from IB to keep the chart moving at this testing period.
Therefore, there is nothing further you need to do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 11:18:28] |
| User701247 - Posts: 117 |
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so there would be no charge on CME data if I feed data from my IB account, would it be correct? I would like to confirm that. Do you have any suggestions? Thanks you very much for any suggestions? |
| [2016-07-15 11:42:22] |
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You need to ask Interactive Brokers this question. We do not know the answer to it. Certainly you are going to pay some exchange fees we would think. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-17 00:56:56] |
| User701247 - Posts: 117 |
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I already pay IB data subscription fee, so there is no fee from Sierra Chart, right? Thanks you very much for any suggestions? |
| [2016-07-17 02:48:23] |
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Right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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