Support Board
Date/Time: Sat, 04 Jan 2025 07:39:00 +0000
Mini-DAX Futures data problem - cannot get rid of spike...
View Count: 849
| [2016-05-31 10:43:38] |
| User51760 - Posts: 108 |
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Dear Support Team, there is an unusual spike on my Mini-DAX Futures (FDXMM6)charts. I am using the Sierra Chart Real Time datafeed in connection with InfinityFutures/Transact. Menu > Edit > Delete All Data And Download does not change anything, Menu > Edit > Reload options do nothing. What am I missing? Any idea how I can get rid of this spike since I do not believe it was ever present (I checked on the EUREX FDXMM6 website). Please refer to the attached screenshot. Thank you for your help, Best, Chris |
 FDXM_160530_2200_spike.png / V - Attached On 2016-05-31 10:42:06 UTC - Size: 316.56 KB - 260 views |
| [2016-05-31 16:43:20] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-31 16:59:46] |
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We have checked three different data feeds, and they all show that same price movement for the mini DAX. It is correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-31 17:00:02
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| [2016-05-31 18:20:45] |
| User51760 - Posts: 108 |
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Dear Team, thank you so muuch for the investigation and the feedback. I need to figure out what happened since the FDAX does not show this spike. Have a great day, Best, Chris |
| [2016-06-01 15:18:27] |
| User51760 - Posts: 108 |
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Just as a feedback - the Sierra Chart realtime data feed was completely correct. I veryfied it with the official EUREX datastatistics - please refer to the screenshot. Probably somebody was happy to move the market... Thank you for your fast response and checking - and sorry for the false alarm. Best, Chris Date Time Of Last Edit: 2016-06-01 17:58:50
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| fdxm_spike_eurex.png / V - Attached On 2016-06-01 17:58:29 UTC - Size: 45.46 KB - 245 views |
| [2016-06-01 17:03:02] |
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OK thank you for the information. But we do not see a screenshot.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-01 18:37:03] |
| User51760 - Posts: 108 |
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Post #5 updated with screenshot... Sorry and thanks. |
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