Support Board
Date/Time: Sat, 04 Jan 2025 07:21:22 +0000
VbyPrice Settings
View Count: 936
| [2016-05-29 21:40:53] |
| conr - Posts: 204 |
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Just downloaded 1420 and when I loaded my 405 minute, 30 minute. 7 day and monthly charts all had their profiles moved to the right. Can't get them reset. See attached. If you notice, none of the 405 minute bars have their profile. Just one yellow and blue profile on the right.
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 Capture.PNG / V - Attached On 2016-05-29 21:37:03 UTC - Size: 97.06 KB - 292 views Attachment Deleted. |
| [2016-05-29 22:45:13] |
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We cannot help with this as presented because we do not know the Volume by Price settings and what you are expecting to see and why, and what you did previously. We are not aware of any changes which would cause any problem. We need you to create a new chart, add the Volume by Price study and configure it as you require. If it does not display as you require, then follow the instructions here to attach that single chart as a Chartbook: Support Board Posting Information: Providing Chartbook with Only a Single Chart If the problem involves 2 volume profiles together, then it is OK to include a second one but no others. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-30 20:30:00] |
| conr - Posts: 204 |
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For the charts I mentioned, after the download of 1420 the V by P 'volume graph period type' changed from 'multiple profiles based on fixed time' to 'one period at end of fixed time length.' I tried to change it back and it wouldn't let me. I had to remove the study from all my charts and then add back and make all the settings again. Huge pain. This has happened in the past after a download. Not this exact problem but changes made to other studies.
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| [2016-05-30 20:37:14] |
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OK we understand. Not sure why this happened. It was certainly not intended. If you have the original Chartbook can you give us that and then we can test it. You should have a backup of it: http://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Here are the instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-31 16:53:59] |
| conr - Posts: 204 |
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I'm completely lost at this point. This instruction is not clear to me: "In the Open Chartbook window, navigate up one file folder using the standard Windows folder navigation interface at the top of the Open Chartbook window."
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| [2016-05-31 17:09:11] |
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We need to update those instructions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-31 19:19:26] |
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Documentation has now been updated: http://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook That documentation was written for the old Windows-based file Open dialogs which we no longer use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-31 21:16:36] |
| conr - Posts: 204 |
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Attached is the chartbook
Date Time Of Last Edit: 2016-05-31 22:18:06
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Private File |
| [2016-06-01 06:04:56] |
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The reason for the problem has been determined and we are correcting it now. However, what you need to do is set the Set as Independent Volume Profile for TPO Chart Input to No in cases where this happens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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