Support Board
Date/Time: Sat, 04 Jan 2025 08:16:25 +0000
Malware detected: win10 64bit stable channel. 1415->1416
View Count: 1237
| [2016-05-24 00:10:30] |
| kinghat - Posts: 120 |
|
when going from 1415->1416 i got this notification from windows. obv its a false positive but something you should be aware of.
|
 MSASCui_2016-05-23_19-06-26.png / V - Attached On 2016-05-24 00:10:09 UTC - Size: 90.87 KB - 317 views |
| [2016-05-24 01:21:30] |
| |
|
Interesting we do not see this using Microsoft Security Essentials which is the same as that program.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 01:27:33] |
| kinghat - Posts: 120 |
|
i didnt get the msg till the installer finished and started loading SC 1416 from 1415. it popped up while it was loading. not sure.
|
| [2016-05-24 03:30:00] |
| |
|
OK we will see if there are other reports.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-28 18:44:09] |
| User13668 - Posts: 294 |
|
Yep. I get this exact same issue when downloading v1420 onto a new laptop with no previous SC installation.
|
| [2016-05-28 21:59:36] |
| |
|
Refer to: https://www.sierrachart.com/index.php?page=doc/download.php#AntivirusSoftwareFlaggingInstaller Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-28 22:11:06] |
| |
|
Also have a look at the results here: https://www.virustotal.com/en/file/d7d88352c3fdc685603e74ced644ef39dd13fce7be949231872c4b7892457a82/analysis/1464472828/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-02 02:08:18] |
| |
|
Could someone who is encountering this problem use our latest installer two still see if they run into this. We made a change which might bypass the detection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-02 17:30:37] |
| User13668 - Posts: 294 |
|
If you don't get any other answers, I will try when back from leave on 14th June.
|
| [2016-06-09 06:02:39] |
| kinghat - Posts: 120 |
|
just had this happen after going to 1426 again.
|
| MSASCui_2016-06-09_00-58-10.png / V - Attached On 2016-06-09 06:02:35 UTC - Size: 91.02 KB - 271 views |
| [2016-06-09 06:07:13] |
| |
|
We will contact Microsoft about it again now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-09 06:39:19] |
| |
|
We have made the submission here to Microsoft: https://www.microsoft.com/en-us/security/portal/submission/submit.aspx Hopefully we will hear from them soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-09 06:41:01] |
| |
|
The submission can be tracked here: https://www.microsoft.com/security/portal/submission/submissionhistory.aspx?SubmissionId=c5f4a96b-ae34-410e-8aad-60d3ebab315b
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: