Support Board
Date/Time: Wed, 01 Jan 2025 13:24:29 +0000
Historical data skipped
View Count: 888
| [2016-05-18 23:58:14] |
| Kinobe - Posts: 86 |
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Hi I can t anymore download data... here is my log: Software version: 1415 | 2016-05-18 19:56:08 Uses New Spreadsheets | 2016-05-18 19:56:08 Usage end date: 2016-06-18 | 2016-05-18 19:56:08 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-05-18 19:56:08 Current selected Data/Trading service: SC Data - All Services | 2016-05-18 19:56:08 Chart Update Interval: 500 | 2016-05-18 19:56:08 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-18 19:56:08 2016-05-18 19:56:12 Local computer time | 2016-05-18 19:56:08 2016-05-18 23:56:12 Local computer time in UTC | 2016-05-18 19:56:08 2016-05-18 19:56:12 Local computer time in SC Time Zone | 2016-05-18 19:56:08 2016-05-18 23:56:11 Server time in UTC | 2016-05-18 19:56:08 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-05-18 19:56:08 Program path: C:\SierraChart\ | 2016-05-18 19:56:08 Data Files path: B:\Gametrade\SierraChartData_Fevrier2016\Data\ | 2016-05-18 19:56:08 OS Version Number: 6.2 | 2016-05-18 19:56:08 Locale Setting: C | 2016-05-18 19:56:08 Checking for new symbol settings for scdataallservices | 2016-05-18 19:56:08 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-18 19:56:08 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-18 19:56:08 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-18 19:56:08 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-18 19:56:08 Symbol settings are up-to-date for scdataallservices | 2016-05-18 19:56:16 SC Data - All Services | Connected to data server. | 2016-05-18 19:56:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-18 19:56:21 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-18 19:56:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-18 19:56:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-18 19:56:21 MGT Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: B:\Gametrade\SierraChartData_Fevrier2016\Data\MGT.dly | 2016-05-18 19:56:22 MGT Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: B:\Gametrade\SierraChartData_Fevrier2016\Data\MGT.dly | 2016-05-18 19:56:22 Historical data service client indicated that downloads are not enabled. Symbol: MGT. Data Type: Daily data | 2016-05-18 19:56:24 SC Data - All Services | Starting real-time market data updates for: MGT. ID: 1 | 2016-05-18 19:56:24 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MGT | 2016-05-18 19:56:24 Historical data service client indicated that downloads are not enabled. Symbol: MGT. Data Type: Daily data | 2016-05-18 19:56:24 MGT Daily #2 | Reloading chart. | 2016-05-18 19:57:19 LUX Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: B:\Gametrade\SierraChartData_Fevrier2016\Data\LUX.dly | 2016-05-18 19:57:19 Historical data service client indicated that downloads are not enabled. Symbol: LUX. Data Type: Daily data | 2016-05-18 19:57:20 SC Data - All Services | Starting real-time market data updates for: LUX. ID: 2 | 2016-05-18 19:57:20 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: LUX | 2016-05-18 19:57:20 LUX Daily #2 | Reloading chart. | 2016-05-18 19:57:23 LUX 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: B:\Gametrade\SierraChartData_Fevrier2016\Data\LUX.scid | 2016-05-18 19:57:23 Intraday data recording state for symbol LUX is set to download 'Pending'. | 2016-05-18 19:57:23 Delaying start of download for LUX | 2016-05-18 19:57:23 HD Request # 2 | Downloading Intraday chart data for LUX to the file LUX.scid. Service: equities.us | 2016-05-18 19:57:25 HD Request # 2 | Download start Date-Time: 2015-11-14 18:57:24.000 | 2016-05-18 19:57:25 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-05-18 19:57:25 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-18 19:57:25 Socket (4) | Connected. | 2016-05-18 19:57:25 HD Request # 2 | Sending historical data logon request message. | 2016-05-18 19:57:25 HD Request # 2 | Error downloading historical Intraday data for LUX. Historical data logon error: Username not specified | 2016-05-18 19:57:25 Socket (4) | Shutdown and closed. | 2016-05-18 19:57:25 The network socket for historical data has been closed. | 2016-05-18 19:57:25 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LUX | 2016-05-18 19:57:25 HD Request # 2 | Intraday download COMPLETE for LUX. Completion time: 1s. Unique request ID: 4 | 2016-05-18 19:57:25 Removed historical data download ID 4 | 2016-05-18 19:57:25 Real-time Intraday chart data file updates started for LUX | 2016-05-18 19:57:25 Opened cached Intraday file: B:\Gametrade\SierraChartData_Fevrier2016\Data\LUX.scid | 2016-05-18 19:57:25 Intraday chart data file opened for LUX | 2016-05-18 19:57:25 thank you |
| [2016-05-19 04:28:11] |
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This is the reason for the problem: Historical data service client indicated that downloads are not enabled. Symbol: MGT. Data Type: Daily data | 2016-05-18 19:56:24
You need to be on Sierra Chart service package 3 to have access to the Sierra Chart Historical Data Service. We are changing your service package now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-19 15:33:17] |
| Kinobe - Posts: 86 |
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thank you but the last time I used service package 1 and it worked fine. I was able to download data. why not anymore with service package 1? |
| [2016-05-19 17:10:55] |
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We also see that you were previously using the Sierra Chart Exchange Data Feed which currently you are not. That would explain this. Or if you were using an external service for market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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