Support Board
Date/Time: Sun, 29 Dec 2024 15:04:22 +0000
I am unable to connnect to OEC datafeed
View Count: 610
| [2016-05-16 16:15:49] |
| Gambit88 - Posts: 2 |
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I am trying to figure out if this is a Sierra Chart issue or datafeed issue... all my other packages that run on this datafeed are working
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| [2016-05-16 16:22:23] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-05-16 16:28:42] |
| Gambit88 - Posts: 2 |
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Software version: 1414 | 2016-05-16 10:57:58 Uses New Spreadsheets | 2016-05-16 10:57:58 Usage end date: 2016-06-02 | 2016-05-16 10:57:58 Enabled for: Advanced Features. | 2016-05-16 10:57:58 Enabled for: Advanced Features 2. | 2016-05-16 10:57:58 Enabled for: Sierra Chart Historical Data Service. | 2016-05-16 10:57:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-16 10:57:58 Current selected Data/Trading service: GAIN Capital/OEC | 2016-05-16 10:57:58 Chart Update Interval: 500 | 2016-05-16 10:57:58 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-16 10:57:58 2016-05-16 10:58:01 Local computer time | 2016-05-16 10:57:58 2016-05-16 15:58:01 Local computer time in UTC | 2016-05-16 10:57:58 2016-05-16 10:58:01 Local computer time in SC Time Zone | 2016-05-16 10:57:58 2016-05-16 15:58:00 Server time in UTC | 2016-05-16 10:57:58 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-16 10:57:58 Program path: C:\SierraChart\ | 2016-05-16 10:57:58 Data Files path: C:\SierraChart\Data\ | 2016-05-16 10:57:58 OS Version Number: 6.1 | 2016-05-16 10:57:58 Locale Setting: C | 2016-05-16 10:57:58 Checking for new symbol settings for oec | 2016-05-16 10:57:58 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-16 10:57:58 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-16 10:57:58 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-16 10:57:58 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-16 10:57:58 Symbol settings are up-to-date for oec | 2016-05-16 10:58:02 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | Connected. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-05-16 10:58:06 GainCapital FIX Trading: Sending the Logon message. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | Closed. No error. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-05-16 10:58:06 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-05-16 10:58:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-16 10:58:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-16 10:58:06 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-16 10:58:06 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-05-16 10:58:06 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-05-16 10:58:06 GAIN Capital/OEC | Disconnected. | 2016-05-16 10:58:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-16 10:58:06 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-16 10:58:07 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-16 10:58:07 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-16 10:58:07 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-16 10:58:07 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | Connected. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | Starting TLS 1.2 connection. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | SSL connection established. | 2016-05-16 10:58:10 GainCapital FIX Trading: Sending the Logon message. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | Closed. No error. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | SSL has been shut down. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-05-16 10:58:10 GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-05-16 10:58:10 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-05-16 10:58:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-16 10:58:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-16 10:58:10 GAIN Capital/OEC | Disconnected from the trading server. | 2016-05-16 10:58:10 GAIN Capital/OEC | Disconnected. | 2016-05-16 10:58:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-16 10:58:10 |
| [2016-05-16 17:08:37] |
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These are the relevant messages: GainCapital FIX Trading: Sending the Logon message. | 2016-05-16 10:58:06 GainCapital FIX Trading socket (4) | Closed. No error. | 2016-05-16 10:58:06 Refer to the documentation here about this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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