Support Board
Date/Time: Sun, 29 Dec 2024 15:21:30 +0000
SC Not getting all contract data from CTS data feed
View Count: 1050
| [2016-05-15 14:20:00] |
| Meritus - Posts: 164 |
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Hey Support please advise on the following My front end CTS trading DOM can access the CBOT exchange traded BOB spread which is the ZB v UB spread in the ratio of 5:4. I can also use CTS to see a chart of this product. I use the CTS feed for SC butr when I go to Find Symbol, CME CBOT fin Futures, UB or ZB then click on Get Spreads, the only spreads that show are calendar spreads and not the Inter-commodity spreads which in this case means the BOB spread. When I click on ZB or ZT and click on Get Spreads there are not inter-commodity spreads either such as the 10yr v 30 yr inter-commodity spreads which I CAN see on my CTS front end. Please advise how I can pull these spreads from the CTS data feed into SC. Thanks in advance |
| [2016-05-15 21:00:15] |
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BOB has been added. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings You need to select that symbol and press the "Get Symbols" button to get the actual spread contracts for it. Select one from the list and open a chart. The other symbols will be added before morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-15 21:00:25
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| [2016-05-16 13:00:56] |
| Meritus - Posts: 164 |
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Hello again, BOB has indeed been added....TWICE! Could you please add BUB and NOB. Many thanks in advance |
| [2016-05-16 16:59:59] |
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For BOB you need to use BOB.~.CME_F. The others will be added by the end of the day. We got behind on this because there are a lot of them to add. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-17 05:01:51] |
| Meritus - Posts: 164 |
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Hi Support, Unfortunately the following 2 exchange traded spreads are still not showing in Find Symbol although I appreciate you have added several others: BUB 30vUltra Future (1:1) NCB 10 Ultra Note v 30y Bond Future (2:1) As I mentioned in my last post the BOB appears twice in the Find Symbol contract listings and when viewed they both appear to be exactly the same contract with a ratio of 5:3 for the June contract. The BUB which I would like you to add is the same underlying (30y v Ultra future) but with a ratio of 1:1 Many thanks in advance Date Time Of Last Edit: 2016-05-17 05:02:12
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| [2016-05-17 05:43:32] |
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These have now been added. The additional symbol setting for BOB can be deleted through Global Settings >> Symbol Settings. However, unless you have set up custom Symbol Settings, perform a Full Reset of the Symbol Settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps This is all you need to do to get the latest settings and clear the duplicate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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