Support Board
Date/Time: Sun, 29 Dec 2024 15:03:47 +0000
Unable to connect to data or trading service.
View Count: 980
| [2016-05-13 21:36:20] |
| romanerican - Posts: 1 |
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Hi! I'm getting an error. Nothing has changed from a yr ago when I was last active. My account name and password is auto-filled out as always. I've tried some troubleshooting suggested. And I've contacted OptimusFutures. Please help! Software version: 1412 | 2016-05-13 14:10:16 Uses New Spreadsheets | 2016-05-13 14:10:16 Usage end date: 2016-06-13 | 2016-05-13 14:10:16 Enabled for: Advanced Features. | 2016-05-13 14:10:16 Enabled for: Advanced Features 2. | 2016-05-13 14:10:16 Enabled for: Sierra Chart Historical Data Service. | 2016-05-13 14:10:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-13 14:10:16 Current selected Data/Trading service: Rithmic Trading | 2016-05-13 14:10:16 Chart Update Interval: 500 | 2016-05-13 14:10:16 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-13 14:10:16 2016-05-13 14:10:21 Local computer time | 2016-05-13 14:10:16 2016-05-13 21:10:21 Local computer time in UTC | 2016-05-13 14:10:16 2016-05-13 14:10:21 Local computer time in SC Time Zone | 2016-05-13 14:10:16 2016-05-13 21:10:20 Server time in UTC | 2016-05-13 14:10:16 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-05-13 14:10:16 Program path: C:\SierraChart\ | 2016-05-13 14:10:16 Data Files path: C:\SierraChart\Data\ | 2016-05-13 14:10:16 OS Version Number: 6.2 | 2016-05-13 14:10:16 Locale Setting: C | 2016-05-13 14:10:16 Checking for new symbol settings for rim | 2016-05-13 14:10:16 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-13 14:10:16 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-13 14:10:16 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-13 14:10:16 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-13 14:10:22 Symbol settings are up-to-date for rim | 2016-05-13 14:10:22 Rithmic Trading | Port for executable: 63826 | 2016-05-13 14:10:26 Listening socket (768), port 63826 | Closed. | 2016-05-13 14:10:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:10:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-13 14:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-13 14:10:27 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-13 14:10:27 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-13 14:10:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63826 | 2016-05-13 14:10:28 Socket (4) | Connected. | 2016-05-13 14:10:28 Rithmic Trading | Connected to server. | 2016-05-13 14:10:28 Rithmic Trading | Sending Encoding Request to server | 2016-05-13 14:10:28 Rithmic Trading | Setting DTC Encoding to Binary | 2016-05-13 14:10:28 Rithmic Trading | Sending logon request message. | 2016-05-13 14:10:28 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-05-13 14:10:28 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-05-13 14:10:28 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-05-13 14:10:28 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-05-13 14:10:30 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-05-13 14:10:30 Rithmic Trading | Received logon response. | 2016-05-13 14:10:30 Rithmic Trading | Server Name: DTC Bridge. | 2016-05-13 14:10:30 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-05-13 14:10:30 Rithmic Trading | Logon error received from server | 2016-05-13 14:10:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:10:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:10:30 Socket (4) | Shutdown and closed. | 2016-05-13 14:10:30 Rithmic Trading | Disconnected. | 2016-05-13 14:10:30 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:10:30 Rithmic Trading | Port for executable: 63842 | 2016-05-13 14:10:32 Listening socket (956), port 63842 | Closed. | 2016-05-13 14:10:32 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:10:32 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63842 | 2016-05-13 14:10:34 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-13 14:10:35 Socket (5) | Shutdown and closed. | 2016-05-13 14:10:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:10:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:10:35 Rithmic Trading | Disconnected. | 2016-05-13 14:10:35 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:10:35 Rithmic Trading | Port for executable: 63844 | 2016-05-13 14:10:37 Listening socket (964), port 63844 | Closed. | 2016-05-13 14:10:37 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:10:37 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63844 | 2016-05-13 14:10:39 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-13 14:10:40 Socket (6) | Shutdown and closed. | 2016-05-13 14:10:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:10:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:10:40 Rithmic Trading | Disconnected. | 2016-05-13 14:10:40 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:10:40 File >> Disconnect selected. | 2016-05-13 14:10:42 Rithmic Trading | Disconnected. | 2016-05-13 14:10:42 Rithmic Trading | Port for executable: 63886 | 2016-05-13 14:17:42 Listening socket (752), port 63886 | Closed. | 2016-05-13 14:17:42 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:17:42 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63886 | 2016-05-13 14:17:44 Socket (10) | Connected. | 2016-05-13 14:17:44 Rithmic Trading | Connected to server. | 2016-05-13 14:17:44 Rithmic Trading | Sending Encoding Request to server | 2016-05-13 14:17:44 Rithmic Trading | Setting DTC Encoding to Binary | 2016-05-13 14:17:44 Rithmic Trading | Sending logon request message. | 2016-05-13 14:17:44 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-05-13 14:17:44 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-05-13 14:17:44 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-05-13 14:17:44 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-05-13 14:17:46 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-05-13 14:17:46 Rithmic Trading | Received logon response. | 2016-05-13 14:17:46 Rithmic Trading | Server Name: DTC Bridge. | 2016-05-13 14:17:46 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-05-13 14:17:46 Rithmic Trading | Logon error received from server | 2016-05-13 14:17:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:17:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:17:46 Socket (10) | Shutdown and closed. | 2016-05-13 14:17:46 Rithmic Trading | Disconnected. | 2016-05-13 14:17:46 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:17:46 Rithmic Trading | Port for executable: 63898 | 2016-05-13 14:17:48 Listening socket (1224), port 63898 | Closed. | 2016-05-13 14:17:48 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:17:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63898 | 2016-05-13 14:17:50 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-13 14:17:51 Socket (11) | Shutdown and closed. | 2016-05-13 14:17:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:17:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:17:51 Rithmic Trading | Disconnected. | 2016-05-13 14:17:51 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:17:51 Rithmic Trading | Port for executable: 63900 | 2016-05-13 14:17:53 Listening socket (1228), port 63900 | Closed. | 2016-05-13 14:17:53 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:17:53 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63900 | 2016-05-13 14:17:55 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-13 14:17:56 Socket (12) | Shutdown and closed. | 2016-05-13 14:17:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:17:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:17:56 Rithmic Trading | Disconnected. | 2016-05-13 14:17:56 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:17:56 Rithmic Trading | Port for executable: 63902 | 2016-05-13 14:17:58 Listening socket (1228), port 63902 | Closed. | 2016-05-13 14:17:58 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-05-13 14:17:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63902 | 2016-05-13 14:18:00 Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-05-13 14:18:01 Socket (13) | Shutdown and closed. | 2016-05-13 14:18:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-05-13 14:18:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-05-13 14:18:01 Rithmic Trading | Disconnected. | 2016-05-13 14:18:01 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-05-13 14:18:01 File >> Disconnect selected. | 2016-05-13 14:18:02 Rithmic Trading | Disconnected. | 2016-05-13 14:18:02 |
| [2016-05-13 22:37:58] |
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This is the relevant error message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-05-13 14:17:46 Refer to: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#PermissionDeniedResolution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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