Support Board
Date/Time: Sat, 28 Dec 2024 23:10:57 +0000
ICE Cocoa RLXF:C data feed
View Count: 711
| [2016-05-04 11:43:46] |
| ldncap12 - Posts: 1 |
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Dear Sierra, Having issues with the data feed of Cocoa, Corn and all AG's. Price is not being updated and volume is also not being updated. Please could you look into this. Kind Regards |
| [2016-05-04 15:03:09] |
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You definitely should be receiving a notice about this when you start Sierra Chart. You need to update to the latest prerelease which is 1405. Select Help >> Download Prerelease. Here are the instructions to update: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate To download the missing data in an Intraday chart, follow these instructions: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Your account is not authorized for ICE and this authorization must come from Marex Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-04 15:06:33
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