Support Board
Date/Time: Sat, 28 Dec 2024 22:27:07 +0000
LIVE order confusion
View Count: 625
| [2016-05-02 14:20:26] |
| aydex - Posts: 110 |
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Hi up till now trading sim, but went live today and seeing many error log entries, including attached, but the log previous would be helpful as well, since i restarted SC. i checked the oec platform between restarts, and no orders were placed. Only thing I could have done unusual was my first order which was stop limit using zero ticks offset in the twconfig, which I have never tried, and not sure if oec supports that order. but then tried just stop and limit orders from chart and still see error messages Date Time Of Last Edit: 2016-05-02 14:27:38
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 log.txt - Attached On 2016-05-02 14:19:51 UTC - Size: 15.52 KB - 355 views |
| [2016-05-02 16:37:25] |
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These are extremely unusual. We have never seen the kind of problem you are experiencing with OEC FIX before. We want you to restart Sierra Chart. Make sure Trade >> Trade Simulation Mode On is disabled. Submit only one order and if the status of it does not go to Open, provide the FIX log by following these instructions here: Providing FIX Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-02 17:12:11] |
| aydex - Posts: 110 |
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Only other thing that may be unusual is that my SC instance is in a Google Drive folder see attached FIX |
Private File |
| [2016-05-02 17:32:44] |
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Looking at the last FIX log we see what the problem is. This is from OEC: They did not input their account number correctly so requests were not processed successfully. The username was provided as the account number. Follow through the instructions here to properly set the Account ID: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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