Support Board
Date/Time: Sat, 28 Dec 2024 08:07:19 +0000
Sierra chart quit receiving data while order platform continued to post ??
View Count: 941
| [2016-04-27 16:05:59] |
| William F - Posts: 6 |
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Yesterday Sierra chartbook stopped dead about 11:00 CDT. But the Infinity order platform continued to receive and post live data. After the session closed in late afternoon I closed Sierra and reloaded it and the data for the remainder of the session was there. Today Sierra quit again about 10:30 CDT. I know not what to do. Thanks
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| [2016-04-27 16:21:35] |
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Transact support needs to help you with this. We will forward this issue over to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-27 19:04:39] |
| mkata - Posts: 103 |
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Just wanted to add that this happened to me today too. Everything was fine all morning and then SC froze while the order platform kept on updating without a problem.
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| [2016-04-27 20:03:37] |
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You need to contact Transact support about this. Here is their contact information: http://www.transactfutures.com/ContactUs.htm They are responsible for their data feed into Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-27 20:03:45
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