Support Board
Date/Time: Sat, 28 Dec 2024 07:34:17 +0000
new live package
View Count: 907
| [2016-04-21 18:43:52] |
| User865310 - Posts: 2 |
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account name seanpeter using cqg data thru (dorman) data will not connect..is yellow message ...waitng to connect but never does. please help |
| [2016-04-21 18:58:06] |
| User865310 - Posts: 2 |
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Software version: 1395 | 2016-04-21 11:37:02 Uses New Spreadsheets | 2016-04-21 11:37:02 Usage end date: 2016-07-23 | 2016-04-21 11:37:02 Enabled for: Advanced Features. | 2016-04-21 11:37:02 Enabled for: Sierra Chart Historical Data Service. | 2016-04-21 11:37:02 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-21 11:37:02 Current selected Data/Trading service: CQG FIX Trading | 2016-04-21 11:37:02 Chart Update Interval: 500 | 2016-04-21 11:37:02 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-21 11:37:02 2016-04-21 11:37:06 Local computer time | 2016-04-21 11:37:02 2016-04-21 18:37:06 Local computer time in UTC | 2016-04-21 11:37:02 2016-04-21 11:37:06 Local computer time in SC Time Zone | 2016-04-21 11:37:02 2016-04-21 18:37:06 Server time in UTC | 2016-04-21 11:37:02 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-04-21 11:37:02 Program path: C:\SierraChart\ | 2016-04-21 11:37:02 Data Files path: C:\SierraChart\Data\ | 2016-04-21 11:37:02 OS Version Number: 6.2 | 2016-04-21 11:37:02 Locale Setting: C | 2016-04-21 11:37:02 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-21 11:51:20 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-21 11:51:20 socket (131) | Connected. | 2016-04-21 11:51:20 CQG FIX: Sending the Logon message. | 2016-04-21 11:51:20 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-04-21 11:51:21 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-04-21 11:51:21 socket (131) | Shutdown and closed. | 2016-04-21 11:51:21 CQG FIX: Disconnected. | 2016-04-21 11:51:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-21 11:51:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-21 11:51:21 CQG FIX Trading | Disconnected. | 2016-04-21 11:51:21 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-21 11:51:21 The above has been sent to support. | 2016-04-21 11:52:57 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-21 11:52:57 HTTP connection to www.sierrachart.com:80 (132) | Connected. | 2016-04-21 11:52:57 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-04-21 11:52:58 HTTP connection to www.sierrachart.com:80 (132) | Closed. No error. | 2016-04-21 11:53:03 HTTP connection to www.sierrachart.com:80 (132) | Shutdown and closed. | 2016-04-21 11:53:03 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-21 11:53:21 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-21 11:53:21 socket (134) | Connected. | 2016-04-21 11:53:21 CQG FIX: Sending the Logon message. | 2016-04-21 11:53:21 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-04-21 11:53:21 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-04-21 11:53:21 socket (134) | Shutdown and closed. | 2016-04-21 11:53:21 CQG FIX: Disconnected. | 2016-04-21 11:53:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-21 11:53:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-21 11:53:21 CQG FIX Trading | Disconnected. | 2016-04-21 11:53:21 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-21 11:53:21 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-21 11:55:21 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-21 11:55:21 socket (136) | Connected. | 2016-04-21 11:55:21 CQG FIX: Sending the Logon message. | 2016-04-21 11:55:21 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-04-21 11:55:21 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-04-21 11:55:21 socket (136) | Shutdown and closed. | 2016-04-21 11:55:21 CQG FIX: Disconnected. | 2016-04-21 11:55:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-21 11:55:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-21 11:55:21 CQG FIX Trading | Disconnected. | 2016-04-21 11:55:22 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-21 11:55:22 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-21 11:57:22 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-21 11:57:22 socket (138) | Connected. | 2016-04-21 11:57:22 CQG FIX: Sending the Logon message. | 2016-04-21 11:57:22 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-04-21 11:57:22 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-04-21 11:57:22 socket (138) | Shutdown and closed. | 2016-04-21 11:57:22 CQG FIX: Disconnected. | 2016-04-21 11:57:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-21 11:57:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-21 11:57:22 CQG FIX Trading | Disconnected. | 2016-04-21 11:57:22 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-21 11:57:22 Date Time Of Last Edit: 2016-04-21 19:13:20
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| [2016-04-21 19:13:01] |
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Could you contact your broker and let them know you are getting this message: CQG FIX: Sending the Logon message. | 2016-04-21 11:57:22 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-04-21 11:57:22 You need to tell them, that your CQG account needs to be set to use Sierra Chart. They need to contact CQG for additional help if needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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