Support Board
Date/Time: Fri, 27 Dec 2024 16:51:04 +0000
Horizontal lines, tick bid ask and color background
View Count: 1715
| [2016-04-12 19:35:37] |
| User472677 - Posts: 356 |
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Hello, I am in the process of transitioning to Sierra to replace my existing software. I am an active trader. So far I am liking sierra, you have done a good job. My first task is duplicate my existing set up in sierra. Your documentation is excellent. I will appreciate you helping me with the following issues. 1. My present software has horizontal line study. I can set it to open day high day low 52 week low 52 week high ytd low ytd high previous day h, l, c ,o lines are automatically drawn on my charts and automatically become visible when any one of the foregoing are near or in the chart price rangr. How do I EASILY replicate this in sierra? 2. My present software has study similar tour color background based on alert but has more flexibility in that it allows separate background coloring by 1/4 of window. My setup has all charts set to color top 1/4 of the window to color 1 based on alert 1, bottom 1/4 to color2 based on alert 2 and middle 1/2 to color 3 based on alert 3. in addition I use arrows etc. like your study allows. THIS IS THE MOST IMPORTANT FEATURE FOR ME. How do I EASILY replicate the three different background colors on different parts of the background based on three different conditions. Simply coloring the bars is not helpful as I am watching over 100 charts over many monitors and bar color changes are easy to miss. 3.my present software has alert manger similar to yours. It allows me to filter by audio alerts set and audio alerts triggered. How do I replicate this in sierra. I simply have too many alerts for chart coloring. I need a separate way to easily know which audio alert has triggered on which one on my 100 charts. 4.is it correct that the delta or bid ask volume studies are being computed on tick data (tick data is enabled) when DIRECTLY (without going to overlay study)set on a higher time frame chart such as 3 minutes? 5. My initial testing shows sierra is fast, reliable and efficiently uses computer resources. My preset setup has 5 computers driving 24 monitors.is sierra capable of handling this setup? I have studied your relevant documents but the answer is not clear. will one license be ok? I am loving your software and look forward to your help to make full transition to your software. thanks Date Time Of Last Edit: 2016-04-12 19:46:06
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| [2016-04-13 05:34:18] |
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1. Use the following two studies: https://www.sierrachart.com/index.php?page=doc/doc_TechnicalStudiesReference.html#s137 https://www.sierrachart.com/index.php?page=doc/doc_TechnicalStudiesReference.html#s294 2. This would require a custom study that fills an area between two Study Subgraphs and uses a user-defined scale to color the portion of the background that you require. 3. The only thing we can think of is that you can use the Go to Chart button to go to the chart that triggered an Alert Message: https://www.sierrachart.com/index.php?page=doc/doc_AlertsManager.html 4. Yes this is correct. Just make sure Sierra Chart has a tick by tick data configuration: https://www.sierrachart.com/index.php?page=doc/doc_TickbyTickDataConfiguration.php 5. You will need 2 Sierra Chart accounts which will allow you to use it on six systems.: Sierra Chart Purchase and License Information Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-13 20:47:32] |
| User472677 - Posts: 356 |
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Hello, Thank you for your prompt reply. 5. Cn you please offer a discount for the second license? 2. This is such a useful feature for everyone to be color bkgnd in 1/4 increments and available in competing software. Does it make sense to add this as a standard feature? Thanks |
| [2016-04-13 20:57:13] |
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5. Yes we can do that. We will get back to you on this. 2. It is not something we have time for right now. But we will think about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-13 20:57:30
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| [2016-04-13 22:30:16] |
| User472677 - Posts: 356 |
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Hello, Thank you for your prompt response. In determining the discount, please keep in mind that I will be a user for a very long time. I have been with my present software since 1996, almost 20 years. Unfortunately they have not kept up development. I am delighted to have found Sierra. I like that you are constantly developing. Switching to a different software is a huge task, hopefully I never have to do it again. Please offer the maximum possible discount on two licenses. IF you like and want private communication, please feel free to email me. How many computers will I be entitled with two licenses? Thanks |
| [2016-04-14 06:04:43] |
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Can you tell us what Sierra Chart service package that you want to use. They are listed here: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-14 11:18:09] |
| User472677 - Posts: 356 |
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Hello, Am I correct that you have three packages? I see description for 3 and 5. What is in 1? By the way, thanks for the new version. Would not 52 week high and low make great addition to the study in the new version? Thx |
| [2016-04-14 17:32:15] |
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Service package 1 has been discontinued. Refer to the documentation for this study here: https://www.sierrachart.com/index.php?page=doc/doc_TechnicalStudiesReference.html#s294 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-14 18:40:40] |
| User472677 - Posts: 356 |
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Hello, Thank you for your excellent customer service. I will be using package 3. I am also thinking of subscribing to your real time feed. Thx |
| [2016-04-15 01:43:39] |
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What we can do for you at the moment is provide you 3 additional systems for 21 USD per month. Soon though there is going to be a standardized way this will be handled. So what we can do is set the price for package 3 on your account to the standard price of 24 USD + 21 USD and you will be allowed 5 systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-15 01:45:00
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| [2016-04-15 12:28:40] |
| User472677 - Posts: 356 |
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Please set it up.
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| [2016-04-15 15:21:36] |
| User472677 - Posts: 356 |
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Hello, As you know I have been converting from my existing software to sierra. You will be pleased to know your documentation is excellent and I am about half way there. Now I have run into a SHOW STOPPER but I am confident that with your excellent service, you will resolve it quickly. At present my charts of stocks that trade low volume in the pre-market are globally set to 'SHOW PREMARKET ONLY TILL REGULAR MARKET SESSION OPENS. until 9:30, PREMARKET DATA IS SHOWN ALONG WITH MY INDICATORS AND MY SCRIPTS FOR PREMARKET EXECUTE. AT 9:30, PREMARKET DATA DISAPPEARS, THE BAR PREVIOUS TO THE FIRST BAR FOR THE DAY is next to the last bar of the previous day ending at 4:00 pm. My scripts reset. Especially important is OBV and cumulative up down volume. I also have similar settings for aftermarket to include aftermarket data from the previous day on the premarket chart or to exclude it. I have read you documentation on sessions but can not find a way to implement this. IT IS WORTH REPEATING THAT THIS A SHOW STOPPER. Please help by adding this to sierra. Thanks for your excellent support. I am looking forward to competing the conversion to sierra over the next few days. |
| [2016-04-15 16:58:26] |
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This is solvable, but it will require a custom study to do this. The study would have to look at the current time and the Session Times, and disable the evening session and reload the chart data. We will look at this in the next couple of days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-15 20:14:54] |
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We put together a basic study to reload the chart when the market opens and it will remove the evening session data. It relies upon the Session Times settings in Chart >> Chart Settings. It will be in the next release and it is named "Load Day Session Only at Open" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-16 01:43:36] |
| User472677 - Posts: 356 |
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thx
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