Support Board
Date/Time: Fri, 27 Dec 2024 00:56:21 +0000
Notice: LMAX Services Down (Resolved)
View Count: 713
| [2016-04-08 13:01:02] |
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Our LMAX data feed and order routing connection is down due to a problem with the server. The cause of the problem with the server is unknown at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 13:04:20] |
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It has been our plan to set up a backup server and we do have the server for that but this has not yet been done. Be advised, that if you are using the LMAX Live Trading-DTC connection that OCO functionality will not function. So you need to use the LMAX GUI to take the appropriate action with those orders. Although if these are child orders that have not yet been transmitted, then when the parent order fills, those bracket orders will not be transmitted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-08 13:06:14
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| [2016-04-08 13:14:32] |
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The Sierra Chart LMAX server is back up. We can see that there were no working orders on the order routing connection so there is no concern with those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-09 02:00:47] |
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Technical Notice: The LMAX Live trading order routing service has now been moved to a new server with ultralow latency to LMAX. This runs on a different server compared to market data. To be able to connect using the "LMAX Live Trading-DTC" service in Sierra Chart, it is necessary to be running version 1392 or higher. To update, refer to: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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