Support Board
Date/Time: Fri, 27 Dec 2024 01:20:43 +0000
Still Not getting Full Market depth on Eurex Dax Symbols
View Count: 1027
| [2016-04-06 07:27:56] |
| enemyspy - Posts: 306 |
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Software version: 1389 | 2016-04-06 00:24:40 Uses New Spreadsheets | 2016-04-06 00:24:40 Usage end date: 2016-04-16 | 2016-04-06 00:24:40 Enabled for: Advanced Features. | 2016-04-06 00:24:40 Enabled for: Sierra Chart Historical Data Service. | 2016-04-06 00:24:40 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-06 00:24:40 Enabled for: INDEXES_DATA_BARCHART | 2016-04-06 00:24:40 Enabled for: CME (Trading Account Required) | 2016-04-06 00:24:40 Enabled for: CBOT (Trading Account Required) | 2016-04-06 00:24:40 Enabled for: COMEX (Trading Account Required) | 2016-04-06 00:24:40 Enabled for: NYMEX (Trading Account Required) | 2016-04-06 00:24:40 Enabled for: Eurex with Market Depth | 2016-04-06 00:24:40 Received 1 data feed usernames. | 2016-04-06 00:24:40 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-06 00:24:40 Current selected Data/Trading service: Interactive Brokers | 2016-04-06 00:24:40 Chart Update Interval: 500 | 2016-04-06 00:24:40 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-06 00:24:40 2016-04-06 00:24:44 Local computer time | 2016-04-06 00:24:40 2016-04-06 07:24:44 Local computer time in UTC | 2016-04-06 00:24:40 2016-04-06 00:24:44 Local computer time in SC Time Zone | 2016-04-06 00:24:40 2016-04-06 07:24:46 Server time in UTC | 2016-04-06 00:24:40 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-04-06 00:24:40 Program path: C:\SC5\ | 2016-04-06 00:24:40 Data Files path: C:\SC5\Data\ | 2016-04-06 00:24:40 OS Version Number: 6.2 | 2016-04-06 00:24:40 Locale Information: C | 2016-04-06 00:24:40 Checking for new symbol settings for ib | 2016-04-06 00:24:40 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 00:24:40 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-06 00:24:40 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-06 00:24:40 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-06 00:24:45 Symbol settings are up-to-date for ib | 2016-04-06 00:24:45 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-04-06 00:24:49 Socket (4) | Connected. | 2016-04-06 00:24:49 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-04-06 00:24:49 Interactive Brokers | TWS server version: 76 | 2016-04-06 00:24:49 Interactive Brokers | Connected. Waiting for account information. | 2016-04-06 00:24:49 IB Account information received. | 2016-04-06 00:24:49 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-04-06 00:24:49 Interactive Brokers | Connected to Live account. | 2016-04-06 00:24:49 Interactive Brokers | Year-Month last connected to Live account: 2016-04 | 2016-04-06 00:24:49 Interactive Brokers | Connected to data and trading server. | 2016-04-06 00:24:49 Next valid order ID: 4127 | 2016-04-06 00:24:49 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: HMDS data farm connection is OK:ethmds. IB Error Code: 2106. Request ID: -1. | 2016-04-06 00:24:49 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-04-06 00:24:49 Next valid order ID: 4127 | 2016-04-06 00:24:49 IB Account information received. | 2016-04-06 00:24:49 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-04-06 00:24:49 Interactive Brokers | Connected to Live account. | 2016-04-06 00:24:49 Interactive Brokers | Year-Month last connected to Live account: 2016-04 | 2016-04-06 00:24:49 Interactive Brokers | Sending request for contract details for contract ID 210969815 | 2016-04-06 00:24:49 Interactive Brokers | Received contract details for symbol DAX-201606-DTB-EUR-5 | 2016-04-06 00:24:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-06 00:24:50 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-06 00:24:50 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-06 00:24:50 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-06 00:24:50 Interactive Brokers | Requesting historical order fills for account U464*. | 2016-04-06 00:24:54 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-04-06 00:24:54 Interactive Brokers | Received Open orders end message. | 2016-04-06 00:24:54 Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2016-04-06 00:24:54 Interactive Brokers | Requesting historical order fills for account U464*. | 2016-04-06 00:24:54 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-04-06 00:24:54 Interactive Brokers | Received Open orders end message. | 2016-04-06 00:24:54 Mapping DAX-201606-DTB-EUR-25 to DYM16. Service code: eurex | 2016-04-06 00:24:57 SC Data - All Services | Starting real-time market data updates for: DYM16. ID: 1 | 2016-04-06 00:24:57 SC Data - All Services | Using username 0 | 2016-04-06 00:24:57 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 443 | 2016-04-06 00:24:57 Intraday data recording state for symbol DAX-201606-DTB-EUR-25 is set to download 'Pending'. | 2016-04-06 00:24:57 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-06 00:24:57 Delaying start of download for DAX-201606-DTB-EUR-25 | 2016-04-06 00:24:57 Mapping DAX-201606-DTB-EUR-5 to TMM16. Service code: eurex | 2016-04-06 00:24:57 SC Data - All Services | Starting real-time market data updates for: TMM16. ID: 2 | 2016-04-06 00:24:57 Intraday data recording state for symbol DAX-201606-DTB-EUR-5 is set to download 'Pending'. | 2016-04-06 00:24:57 Socket (5) | Connected. | 2016-04-06 00:24:57 SC Data - All Services | Connected to server. | 2016-04-06 00:24:57 SC Data - All Services | Sending Encoding Request to server | 2016-04-06 00:24:57 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-06 00:24:57 SC Data - All Services | Sending logon request message. | 2016-04-06 00:24:57 SC Data - All Services | Received logon response. | 2016-04-06 00:24:57 SC Data - All Services | Server Name: SC Realtime Server. | 2016-04-06 00:24:57 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-06 00:24:57 SC Data - All Services | Successfully connected. | 2016-04-06 00:24:57 SC Data - All Services | Restarting real-time data updates for symbol: DAX-201606-DTB-EUR-25 -> DYM16 | 2016-04-06 00:24:57 SC Data - All Services | Restarting real-time data updates for symbol: DAX-201606-DTB-EUR-5 -> TMM16 | 2016-04-06 00:24:57 Chart: DAX-201606-DTB-EUR-25 [CB] [M] Renko 24t #7 | Study: Andy's Zig Zag | Data Server Connection is Currently not enabled. | 2016-04-06 00:24:58 * Delaying start of download for DAX-201606-DTB-EUR-25 | 2016-04-06 00:24:58 Requesting market depth updates for: DAX-201606-DTB-EUR-25 if supported. | 2016-04-06 00:24:59 Requesting market depth updates for: DAX-201606-DTB-EUR-5 if supported. | 2016-04-06 00:24:59 SC Data - All Services | Market Depth data has been rejected for symbol: DAX-201606-DTB-EUR-25. Data source does not support market depth. | 2016-04-06 00:24:59 SC Data - All Services | Market Depth data has been rejected for symbol: DAX-201606-DTB-EUR-5. Data source does not support market depth. | 2016-04-06 00:24:59 HD Request # 2 | Downloading Intraday chart data for DAX-201606-DTB-EUR-25 to the file DAX-201606-DTB-EUR-25.scid. Service: eurex | 2016-04-06 00:25:01 HD Request # 2 | Download start Date-Time: 2016-04-06 00:24:36.000 | 2016-04-06 00:25:01 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-06 00:25:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-06 00:25:01 Socket (6) | Connected. | 2016-04-06 00:25:01 HD Request # 2 | Sending historical data logon request message. | 2016-04-06 00:25:01 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-06 00:24:36. Record interval: 0. Symbol: DYM16 | 2016-04-06 00:25:01 HD Request # 2 | Decompressing data. | 2016-04-06 00:25:01 HD Request # 2 | Receiving Intraday data for DAX-201606-DTB-EUR-25 starting at 2016-04-06 00:24:36 | 2016-04-06 00:25:01 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-04-06 00:24:38 | 2016-04-06 00:25:01 Socket (6) | Shutdown and closed. | 2016-04-06 00:25:01 The network socket for historical data has been closed. | 2016-04-06 00:25:01 HD Request # 2 | Received 28 records from 2016-04-06 00:24:36 to 2016-04-06 00:25:00 (24.0 seconds) and wrote 27 records for DAX-201606-DTB-EUR-25 | 2016-04-06 00:25:01 HD Request # 2 | Intraday download COMPLETE for DAX-201606-DTB-EUR-25. Completion time: 0s. Unique request ID: 1 | 2016-04-06 00:25:01 Removed historical data download ID 1 | 2016-04-06 00:25:01 Real-time Intraday chart data file updates started for DAX-201606-DTB-EUR-25 | 2016-04-06 00:25:01 Opened cached Intraday file: C:\SC5\Data\DAX-201606-DTB-EUR-25.scid | 2016-04-06 00:25:01 Intraday chart data file opened for DAX-201606-DTB-EUR-25 | 2016-04-06 00:25:01 Delaying start of download for DAX-201606-DTB-EUR-5 | 2016-04-06 00:25:01 HD Request # 3 | Downloading Intraday chart data for DAX-201606-DTB-EUR-5 to the file DAX-201606-DTB-EUR-5.scid. Service: eurex | 2016-04-06 00:25:02 HD Request # 3 | Download start Date-Time: 2016-04-06 00:24:35.000 | 2016-04-06 00:25:02 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-06 00:25:02 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-06 00:25:02 Socket (7) | Connected. | 2016-04-06 00:25:02 HD Request # 3 | Sending historical data logon request message. | 2016-04-06 00:25:02 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-06 00:24:35. Record interval: 0. Symbol: TMM16 | 2016-04-06 00:25:02 HD Request # 3 | Decompressing data. | 2016-04-06 00:25:02 HD Request # 3 | Receiving Intraday data for DAX-201606-DTB-EUR-5 starting at 2016-04-06 00:24:35 | 2016-04-06 00:25:02 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-06 00:24:39 | 2016-04-06 00:25:02 Socket (7) | Shutdown and closed. | 2016-04-06 00:25:02 The network socket for historical data has been closed. | 2016-04-06 00:25:02 HD Request # 3 | Received 15 records from 2016-04-06 00:24:35 to 2016-04-06 00:25:00 (25.0 seconds) and wrote 14 records for DAX-201606-DTB-EUR-5 | 2016-04-06 00:25:02 HD Request # 3 | Intraday download COMPLETE for DAX-201606-DTB-EUR-5. Completion time: 0s. Unique request ID: 2 | 2016-04-06 00:25:02 Removed historical data download ID 2 | 2016-04-06 00:25:02 Real-time Intraday chart data file updates started for DAX-201606-DTB-EUR-5 | 2016-04-06 00:25:02 Opened cached Intraday file: C:\SC5\Data\DAX-201606-DTB-EUR-5.scid | 2016-04-06 00:25:02 Intraday chart data file opened for DAX-201606-DTB-EUR-5 | 2016-04-06 00:25:02 |
| [2016-04-06 07:37:33] |
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This has now been solved. This was actually a programming error: SC Data - All Services | Market Depth data has been rejected for symbol: DAX-201606-DTB-EUR-25. Data source does not support market depth. | 2016-04-06 00:24:59 It was a code change we were quickly working on as we were working on the EUREX outage. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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