Support Board
Date/Time: Fri, 27 Dec 2024 00:27:36 +0000
charts,data
View Count: 851
| [2016-04-06 06:38:41] |
| User680113 - Posts: 17 |
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Software version: 1393 | 2016-04-06 07:25:04 Uses New Spreadsheets | 2016-04-06 07:25:04 Usage end date: 2016-04-20 | 2016-04-06 07:25:04 Enabled for: Advanced Features. | 2016-04-06 07:25:04 Enabled for: Advanced Features 2. | 2016-04-06 07:25:04 Enabled for: Sierra Chart Historical Data Service. | 2016-04-06 07:25:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-06 07:25:04 Enabled for: INDEXES_DATA_BARCHART | 2016-04-06 07:25:04 Enabled for: Eurex with Market Depth | 2016-04-06 07:25:04 Received 1 data feed usernames. | 2016-04-06 07:25:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-06 07:25:04 Current selected Data/Trading service: SC Data - All Services | 2016-04-06 07:25:04 Chart Update Interval: 500 | 2016-04-06 07:25:04 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-04-06 07:25:04 2016-04-06 09:25:06 Local computer time | 2016-04-06 07:25:04 2016-04-06 06:25:06 Local computer time in UTC | 2016-04-06 07:25:04 2016-04-06 07:25:06 Local computer time in SC Time Zone | 2016-04-06 07:25:04 2016-04-06 06:25:20 Server time in UTC | 2016-04-06 07:25:04 Local computer UTC time and Server UTC time difference: 14 seconds. | 2016-04-06 07:25:04 Program path: C:\SierraChart\ | 2016-04-06 07:25:04 Data Files path: C:\SierraChart\Data\ | 2016-04-06 07:25:04 OS Version Number: 6.2 | 2016-04-06 07:25:04 Locale Setting: C | 2016-04-06 07:25:04 Checking for new symbol settings for scdataallservices | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-06 07:25:04 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-04-06 07:25:10 SC Data - All Services | Connected to data server. | 2016-04-06 07:25:11 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-06 07:25:11 Symbol settings received. | 2016-04-06 07:25:14 Processed received symbol settings | 2016-04-06 07:25:14 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-04-06 07:25:14 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-06 07:25:19 File >> Disconnect selected. | 2016-04-06 07:26:07 SC Data - All Services | Disconnected. | 2016-04-06 07:26:07 SC Data - All Services | Connected to data server. | 2016-04-06 07:26:17 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-06 07:26:17 Mapping FXM16 to F.US.DSXM16. Service code: cqg | 2016-04-06 07:27:10 SC Data - All Services | Starting real-time market data updates for: F.US.DSXM16. ID: 1 | 2016-04-06 07:27:10 SC Data - All Services | Using username 0 | 2016-04-06 07:27:10 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-04-06 07:27:10 HD Request # 2 | Downloading Historical Daily chart data for FXM16. Starting date: 2016-04-05. Service: eurex | 2016-04-06 07:27:10 HD Request # 2 | Using user Barchart Historical data account. | 2016-04-06 07:27:10 HD Request # 2 | Requesting historical Daily data for FXM16 starting at 2016-04-04 | 2016-04-06 07:27:10 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-06 07:27:10 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-06 07:27:10 Socket (5) | Connected. | 2016-04-06 07:27:10 SC Data - All Services | Connected to server. | 2016-04-06 07:27:10 SC Data - All Services | Sending Encoding Request to server | 2016-04-06 07:27:10 HTTP connection to ds01.ddfplus.com:80 (6) | Connected. | 2016-04-06 07:27:10 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-06 07:27:10 SC Data - All Services | Sending logon request message. | 2016-04-06 07:27:10 SC Data - All Services | Received logon response. | 2016-04-06 07:27:11 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-06 07:27:11 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-06 07:27:11 SC Data - All Services | Successfully connected. | 2016-04-06 07:27:11 SC Data - All Services | Restarting real-time data updates for symbol: FXM16 -> F.US.DSXM16 | 2016-04-06 07:27:11 HD Request # 2 | Receiving historical Daily data for FXM16 starting at 2016-04-05 | 2016-04-06 07:27:11 HD Request # 2 | Writing historical Daily data to the file FXM16.dly | 2016-04-06 07:27:11 HD Request # 2 | Received 3 records from 2016-04-05 00:00:00 to 2016-04-06 00:00:00 (2.0 days) and wrote 2 records for FXM16 | 2016-04-06 07:27:11 HD Request # 2 | Daily download COMPLETE for FXM16. Completion time: 0s. Unique request ID: 1 | 2016-04-06 07:27:11 Removed historical data download ID 1 | 2016-04-06 07:27:11 Symbol Error - FXM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-06 07:27:11 FXM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:27:11 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. No error. | 2016-04-06 07:28:16 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown and closed. | 2016-04-06 07:28:16 Mapping GGM16 to F.US.DBM16. Service code: cqg | 2016-04-06 07:29:10 SC Data - All Services | Starting real-time market data updates for: F.US.DBM16. ID: 2 | 2016-04-06 07:29:10 HD Request # 3 | Downloading Historical Daily chart data for GGM16. Starting date: 2016-04-05. Service: eurex | 2016-04-06 07:29:10 HD Request # 3 | Using user Barchart Historical data account. | 2016-04-06 07:29:10 HD Request # 3 | Requesting historical Daily data for GGM16 starting at 2016-04-04 | 2016-04-06 07:29:10 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-06 07:29:10 Symbol Error - GGM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-06 07:29:10 HTTP connection to ds01.ddfplus.com:80 (8) | Connected. | 2016-04-06 07:29:10 HD Request # 3 | Receiving historical Daily data for GGM16 starting at 2016-04-05 | 2016-04-06 07:29:11 HD Request # 3 | Writing historical Daily data to the file GGM16.dly | 2016-04-06 07:29:11 HD Request # 3 | Received 3 records from 2016-04-05 00:00:00 to 2016-04-06 00:00:00 (2.0 days) and wrote 2 records for GGM16 | 2016-04-06 07:29:11 HD Request # 3 | Daily download COMPLETE for GGM16. Completion time: 0s. Unique request ID: 2 | 2016-04-06 07:29:11 Removed historical data download ID 2 | 2016-04-06 07:29:11 GGM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:29:11 GGM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:29:50 GGM16 [M] 15 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GGM16.scid | 2016-04-06 07:29:50 Intraday data recording state for symbol GGM16 is set to download 'Pending'. | 2016-04-06 07:29:50 HD Request # 4 | Downloading Intraday chart data for GGM16 to the file GGM16.scid. Service: cqg | 2016-04-06 07:29:50 HD Request # 4 | Download start Date-Time: 2015-10-03 07:29:50.000 | 2016-04-06 07:29:50 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-06 07:29:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-06 07:29:50 Socket (9) | Connected. | 2016-04-06 07:29:50 HD Request # 4 | Sending historical data logon request message. | 2016-04-06 07:29:50 Socket (9) | Shutdown and closed. | 2016-04-06 07:29:50 The network socket for historical data has been closed. | 2016-04-06 07:29:50 HD Request # 4 | Error downloading historical Intraday data for GGM16. Historical data logon error: Invalid/missing data for service code: cqg | 2016-04-06 07:29:50 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGM16 | 2016-04-06 07:29:50 HD Request # 4 | Intraday download COMPLETE for GGM16. Completion time: 0s. Unique request ID: 3 | 2016-04-06 07:29:50 Removed historical data download ID 3 | 2016-04-06 07:29:50 Real-time Intraday chart data file updates started for GGM16 | 2016-04-06 07:29:50 Opened cached Intraday file: C:\SierraChart\Data\GGM16.scid | 2016-04-06 07:29:50 Intraday chart data file opened for GGM16 | 2016-04-06 07:29:50 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. No error. | 2016-04-06 07:30:16 HTTP connection to ds01.ddfplus.com:80 (8) | Shutdown and closed. | 2016-04-06 07:30:16 The above has been sent to support. | 2016-04-06 07:30:49 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:30:49 HTTP connection to www.sierrachart.com:80 (10) | Connected. | 2016-04-06 07:30:49 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-04-06 07:30:49 HTTP connection to www.sierrachart.com:80 (10) | Closed. No error. | 2016-04-06 07:30:54 HTTP connection to www.sierrachart.com:80 (10) | Shutdown and closed. | 2016-04-06 07:30:54 The above has been sent to support. | 2016-04-06 07:34:23 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:34:23 HTTP connection to www.sierrachart.com:80 (13) | Connected. | 2016-04-06 07:34:23 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-04-06 07:34:23 HTTP connection to www.sierrachart.com:80 (13) | Closed. No error. | 2016-04-06 07:34:28 HTTP connection to www.sierrachart.com:80 (13) | Shutdown and closed. | 2016-04-06 07:34:28 GGM16 [M] 15 Min #1 | Reloading chart. | 2016-04-06 07:36:41 |
| [2016-04-06 07:03:29] |
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This problem is now solved. Follow the instructions here to Update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps We apologize for this issue. Yesterday there was an outage with the EUREX and we did resolve that but then this issue was unexpectedly caused. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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