Support Board
Date/Time: Fri, 27 Dec 2024 01:09:26 +0000
DMP RTH No Vol SC /ES #2 Symbol not found error
View Count: 1425
| [2016-04-05 16:38:34] |
| User794782 - Posts: 9 |
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Please help with Symbol not found Software version: 1389 | 2016-04-05 12:30:35 Uses New Spreadsheets | 2016-04-05 12:30:35 Usage end date: 2016-05-14 | 2016-04-05 12:30:35 Enabled for: Advanced Features. | 2016-04-05 12:30:35 Enabled for: Advanced Features 2. | 2016-04-05 12:30:35 Enabled for: Sierra Chart Historical Data Service. | 2016-04-05 12:30:35 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-05 12:30:35 Enabled for: INDEXES_DATA_BARCHART | 2016-04-05 12:30:35 Enabled for: CME (Trading Account Required) | 2016-04-05 12:30:35 Enabled for: CBOT (Trading Account Required) | 2016-04-05 12:30:35 Enabled for: COMEX (Trading Account Required) | 2016-04-05 12:30:35 Enabled for: NYMEX (Trading Account Required) | 2016-04-05 12:30:35 Received 1 data feed usernames. | 2016-04-05 12:30:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-05 12:30:35 Current selected Data/Trading service: TD Ameritrade | 2016-04-05 12:30:35 Chart Update Interval: 500 | 2016-04-05 12:30:35 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-05 12:30:35 2016-04-05 09:30:38 Local computer time | 2016-04-05 12:30:35 2016-04-05 16:30:38 Local computer time in UTC | 2016-04-05 12:30:35 2016-04-05 12:30:38 Local computer time in SC Time Zone | 2016-04-05 12:30:35 2016-04-05 16:30:39 Server time in UTC | 2016-04-05 12:30:35 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-05 12:30:35 Program path: C:\SierraChart\ | 2016-04-05 12:30:35 Data Files path: C:\SierraChart\Data\ | 2016-04-05 12:30:35 OS Version Number: 6.1 | 2016-04-05 12:30:35 Locale Information: C | 2016-04-05 12:30:35 Checking for new symbol settings for tda | 2016-04-05 12:30:35 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-05 12:30:35 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-05 12:30:35 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-05 12:30:35 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-05 12:30:39 Symbol settings are up-to-date for tda | 2016-04-05 12:30:39 TD Ameritrade | Connecting. | 2016-04-05 12:30:43 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-04-05 12:30:43 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-04-05 12:30:43 HTTPS connection to apis.tdameritrade.com:443 (4) | Connected. | 2016-04-05 12:30:44 HTTPS connection to apis.tdameritrade.com:443 (4) | Starting TLS 1.0 connection. | 2016-04-05 12:30:44 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL connection established. | 2016-04-05 12:30:44 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-04-05 12:30:44 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-04-05 12:30:44 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-04-05 12:30:44 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-04-05 12:30:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-05 12:30:44 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-05 12:30:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-05 12:30:44 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-05 12:30:44 TD Ameritrade | Connected to data and trading server. | 2016-04-05 12:30:44 TD Ameritrade | Streamer request #1 initiated. | 2016-04-05 12:30:46 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-04-05 12:30:46 HTTPS connection to ameritrade02.streamer.com:443 (5) | Connected. | 2016-04-05 12:30:46 HTTPS connection to ameritrade02.streamer.com:443 (5) | Starting TLS 1.0 connection. | 2016-04-05 12:30:46 HTTPS connection to ameritrade02.streamer.com:443 (5) | SSL connection established. | 2016-04-05 12:30:46 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 03-2 | 2016-04-05 12:30:46 TD Ameritrade | Using primary service for historical data for /ES | 2016-04-05 12:30:50 TD Ameritrade | Using primary service for historical data for /ES | 2016-04-05 12:30:50 /ES #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2016-04-05 12:30:50 /ES #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2016-04-05 12:30:50 Mapping /ESM6 to ESM16. Service code: cme | 2016-04-05 12:30:53 SC Data - All Services | Starting real-time market data updates for: ESM16. ID: 1 | 2016-04-05 12:30:53 SC Data - All Services | Using username 0 | 2016-04-05 12:30:53 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 443 | 2016-04-05 12:30:53 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-04-05 12:30:53 Delaying start of download for /ESM6 | 2016-04-05 12:30:53 TD Ameritrade | Starting real-time market data updates for: /ES. ID: 2 | 2016-04-05 12:30:53 TD Ameritrade | Using primary service for historical data for /ES | 2016-04-05 12:30:53 Intraday data recording state for symbol /ES is set to download 'Pending'. | 2016-04-05 12:30:53 Delaying start of download for /ES | 2016-04-05 12:30:53 SC DTC Data | Starting real-time market data updates for: NVOL-NYSE. ID: 3 | 2016-04-05 12:30:53 SC DTC Data | Connecting to the server ds5.sierracharts.com. Port 10048 | 2016-04-05 12:30:53 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-05 12:30:53 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-04-05 12:30:53 Socket (6) | Connected. | 2016-04-05 12:30:53 SC Data - All Services | Connected to server. | 2016-04-05 12:30:53 SC Data - All Services | Sending Encoding Request to server | 2016-04-05 12:30:53 Socket (7) | Connected. | 2016-04-05 12:30:53 SC DTC Data | Connected to server. | 2016-04-05 12:30:53 SC DTC Data | Sending Encoding Request to server | 2016-04-05 12:30:53 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-05 12:30:53 SC Data - All Services | Sending logon request message. | 2016-04-05 12:30:53 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-04-05 12:30:53 SC DTC Data | Sending logon request message. | 2016-04-05 12:30:53 : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * : Array is unallocated. | 2016-04-05 12:30:53 * SC Data - All Services | Received logon response. | 2016-04-05 12:30:53 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-05 12:30:53 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-05 12:30:53 SC Data - All Services | Successfully connected. | 2016-04-05 12:30:53 SC Data - All Services | Restarting real-time data updates for symbol: /ESM6 -> ESM16 | 2016-04-05 12:30:53 : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * SC DTC Data | Received logon response. | 2016-04-05 12:30:54 SC DTC Data | Server Name: SC Real-Time Server. | 2016-04-05 12:30:54 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-04-05 12:30:54 SC DTC Data | Successfully connected. | 2016-04-05 12:30:54 SC DTC Data | Restarting real-time data updates for symbol: NVOL-NYSE | 2016-04-05 12:30:54 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2016-04-05 12:30:54 HTTPS connection to ameritrade02.streamer.com:443 (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-04-05 12:30:54 HTTPS connection to ameritrade02.streamer.com:443 (5) | SSL has been shut down. | 2016-04-05 12:30:54 HTTPS connection to ameritrade02.streamer.com:443 (5) | SSL object has been freed. SSL state is now disconnected. | 2016-04-05 12:30:54 HTTPS connection to ameritrade02.streamer.com:443 (5) | Shutdown and closed. | 2016-04-05 12:30:54 Delaying start of download for /ESM6 | 2016-04-05 12:30:54 NVOL-NYSE [M] Daily #4 | Reloading chart. | 2016-04-05 12:30:54 : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:54 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * Requesting market depth updates for: /ES if supported. | 2016-04-05 12:30:55 Requesting market depth updates for: /ESM6 if supported. | 2016-04-05 12:30:55 SC Data - All Services | Market Depth data has been rejected for symbol: /ESM6. Not authorized for market depth. | 2016-04-05 12:30:55 : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * TD Ameritrade | Streamer request #2 initiated. | 2016-04-05 12:30:56 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-04-05 12:30:56 HTTPS connection to ameritrade02.streamer.com:443 (8) | Connected. | 2016-04-05 12:30:56 HTTPS connection to ameritrade02.streamer.com:443 (8) | Starting TLS 1.0 connection. | 2016-04-05 12:30:56 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL connection established. | 2016-04-05 12:30:56 : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * : Array is unallocated. | 2016-04-05 12:30:56 * TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 03-2 | 2016-04-05 12:30:56 : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * HD Request # 2 | Downloading Intraday chart data for /ES to the file [ES.scid. Service: tda | 2016-04-05 12:30:57 HD Request # 2 | Download start Date-Time: 2015-10-02 12:30:57.000 | 2016-04-05 12:30:57 HD Request # 2 | Requesting 186 days of historical Minute data. | 2016-04-05 12:30:57 HD Request # 2 | Error downloading historical Intraday data for /ES. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2016-04-05 12:30:57 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ES | 2016-04-05 12:30:57 HD Request # 2 | Intraday download COMPLETE for /ES. Completion time: 0s. Unique request ID: 2 | 2016-04-05 12:30:57 Removed historical data download ID 2 | 2016-04-05 12:30:57 Real-time Intraday chart data file updates started for /ES | 2016-04-05 12:30:57 Opened cached Intraday file: C:\SierraChart\Data\[ES.scid | 2016-04-05 12:30:57 Intraday chart data file opened for /ES | 2016-04-05 12:30:57 : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * : Array is unallocated. | 2016-04-05 12:30:57 * Array message repeat count limit reached. | 2016-04-05 12:30:57 * HD Request # 3 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: cme | 2016-04-05 12:30:57 HD Request # 3 | Download start Date-Time: 2016-04-05 12:29:23.000 | 2016-04-05 12:30:57 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-05 12:30:57 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-05 12:30:58 Socket (9) | Connected. | 2016-04-05 12:30:58 HD Request # 3 | Sending historical data logon request message. | 2016-04-05 12:30:58 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-05 12:29:23. Record interval: 0. Symbol: ESM16 | 2016-04-05 12:30:58 HD Request # 3 | Decompressing data. | 2016-04-05 12:30:58 HD Request # 3 | Receiving Intraday data for /ESM6 starting at 2016-04-05 12:29:23 | 2016-04-05 12:30:58 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-05 12:29:24 | 2016-04-05 12:30:58 Socket (9) | Shutdown and closed. | 2016-04-05 12:30:58 The network socket for historical data has been closed. | 2016-04-05 12:30:58 HD Request # 3 | Received 946 records from 2016-04-05 12:29:23 to 2016-04-05 12:30:52 (89.0 seconds) and wrote 935 records for /ESM6 | 2016-04-05 12:30:58 Added 34 Time and Sales records to Intraday data file for /ESM6 after download. | 2016-04-05 12:30:58 HD Request # 3 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 1 | 2016-04-05 12:30:58 Removed historical data download ID 1 | 2016-04-05 12:30:58 Real-time Intraday chart data file updates started for /ESM6 | 2016-04-05 12:30:58 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-04-05 12:30:58 Intraday chart data file opened for /ESM6 | 2016-04-05 12:30:58 HD Request # 4 | Downloading Historical Daily chart data for NVOL-NYSE. Starting date: 2016-04-04. Service: statscalc | 2016-04-05 12:30:58 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-04-05 12:30:58 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-05 12:30:58 Socket (10) | Connected. | 2016-04-05 12:30:58 HD Request # 4 | Sending historical data logon request message. | 2016-04-05 12:30:58 HD Request # 4 | Requesting historical Daily data starting at 2016-04-04. | 2016-04-05 12:30:59 HD Request # 4 | Decompressing data. | 2016-04-05 12:30:59 HD Request # 4 | Receiving historical Daily data for NVOL-NYSE starting at 2016-04-04 | 2016-04-05 12:30:59 HD Request # 4 | Writing historical Daily data to the file NVOL-NYSE.dly | 2016-04-05 12:30:59 Socket (10) | Shutdown and closed. | 2016-04-05 12:30:59 The network socket for historical data has been closed. | 2016-04-05 12:30:59 HD Request # 4 | Received 2 records from 2016-04-04 00:00:00 to 2016-04-05 00:00:00 (2.0 days) and wrote 2 records for NVOL-NYSE | 2016-04-05 12:30:59 HD Request # 4 | Daily download COMPLETE for NVOL-NYSE. Completion time: 1s. Unique request ID: 3 | 2016-04-05 12:30:59 Removed historical data download ID 3 | 2016-04-05 12:30:59 NVOL-NYSE [M] Daily #4 | Reloading chart. | 2016-04-05 12:30:59 |
 Symbol not found.jpg / V - Attached On 2016-04-05 16:38:17 UTC - Size: 44.75 KB - 255 views |
| [2016-04-05 17:05:55] |
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/ES is not a valid symbol. You need to use /ESM6 or ESM16. Also be aware of the new TD Ameritrade futures symbols: Notice: New TD Ameritrade Futures Symbols Format Regarding this: : Array is unallocated. | 2016-04-05 12:30:55 * : Array is unallocated. | 2016-04-05 12:30:55 * We need to see what is causing this. Provide your Chartbook by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 18:24:11] |
| User794782 - Posts: 9 |
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http://www.sierrachart.com/image.php?Image=145988055632.png
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| [2016-04-06 04:24:26] |
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Do you still need help? We do not understand what you are trying to show with that chart image. What we asked for was the Chartbook: Provide your Chartbook by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-06 04:24:37
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