Support Board
Date/Time: Fri, 27 Dec 2024 01:09:18 +0000
No data feed
View Count: 936
| [2016-04-05 14:39:29] |
| User101189 - Posts: 2 |
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I have been trying to login and am receiving no data feed. Everything was fine yesterday but suddenly stopped receiving data feed. I have updated to the latest version of Sierra Chart but the problem still persists.
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| [2016-04-05 15:40:31] |
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Give us one of the symbols that is not updating in real-time. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 15:48:29] |
| User101189 - Posts: 2 |
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Software version: 1392 | 2016-04-05 14:28:53 Uses New Spreadsheets | 2016-04-05 14:28:53 Enabled for: Advanced Features. | 2016-04-05 14:28:53 Enabled for: Sierra Chart Historical Data Service. | 2016-04-05 14:28:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-05 14:28:53 Current selected Data/Trading service: CQG FIX Trading | 2016-04-05 14:28:53 Chart Update Interval: 500 | 2016-04-05 14:28:53 Data/Trade Service Settings automatically set. | 2016-04-05 14:28:53 Time Zone: +00:00:00 (UTC+00) | 2016-04-05 14:28:53 2016-04-05 07:28:57 Local computer time | 2016-04-05 14:28:53 2016-04-05 14:28:57 Local computer time in UTC | 2016-04-05 14:28:53 2016-04-05 14:28:57 Local computer time in SC Time Zone | 2016-04-05 14:28:53 2016-04-05 14:28:57 Server time in UTC | 2016-04-05 14:28:53 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-05 14:28:53 Program path: C:\SierraChart\ | 2016-04-05 14:28:53 Data Files path: C:\SierraChart\Data\ | 2016-04-05 14:28:53 OS Version Number: 6.2 | 2016-04-05 14:28:53 Locale Setting: C | 2016-04-05 14:28:53 Checking for new symbol settings for cqg | 2016-04-05 14:28:53 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-05 14:28:53 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-05 14:28:53 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-05 14:28:53 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-05 14:28:53 Requesting symbol settings for cqg. Overwrite = on. | 2016-04-05 14:28:58 Symbol settings received. | 2016-04-05 14:28:59 Processed received symbol settings | 2016-04-05 14:28:59 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-05 14:29:02 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-05 14:29:03 socket (4) | Connected. | 2016-04-05 14:29:03 CQG FIX: Sending the Logon message. | 2016-04-05 14:29:03 CQG FIX Trading | Connected to trading server. | 2016-04-05 14:29:03 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-04-05 14:29:03 CQG WebAPI | Connecting to websocket server. | 2016-04-05 14:29:03 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35. | 2016-04-05 14:29:03 CQG FIX - FCM name: AMP | 2016-04-05 14:29:03 CQG WebAPI websocket (5) | Connected. | 2016-04-05 14:29:03 CQG WebAPI websocket (5) | Starting SSL 3/2 connection. | 2016-04-05 14:29:03 CQG WebAPI websocket (5) | SSL connection established. | 2016-04-05 14:29:03 CQG WebAPI | Opening websocket. | 2016-04-05 14:29:03 CQG WebAPI | Sending websocket handshake. | 2016-04-05 14:29:03 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-04-05 14:29:03 CQG WebAPI | Web socket state is now open. | 2016-04-05 14:29:03 CQG FIX Trading | Websocket connected. | 2016-04-05 14:29:03 CQG FIX Trading | Sending market data logon message. | 2016-04-05 14:29:03 CQG FIX Trading | Logon successful. Session Token = B6YMVHN6tVeZpX0/GqrTkFZiGYIA7wZ7LKuiGUkwkh4 | 2016-04-05 14:29:03 CQG FIX Trading | Connected to data and trading server. | 2016-04-05 14:29:03 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-05 14:29:04 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-05 14:29:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-05 14:29:04 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-05 14:29:04 CQG FIX Trading | Starting real-time market data updates for: F.US.TFEM16. ID: 1 | 2016-04-05 14:29:37 CQG FIX Trading | Sending symbol resolution request for F.US.TFEM16. ID: 738299 | 2016-04-05 14:29:37 Intraday data recording state for symbol F.US.TFEM16 is set to download 'Pending'. | 2016-04-05 14:29:37 Delaying start of download for F.US.TFEM16 | 2016-04-05 14:29:37 CQG FIX Trading | Received symbol resolution report for symbol F.US.TFEM16. Request ID: 738299. Contract ID: 1. | 2016-04-05 14:29:37 CQG FIX Trading | Requesting market data for F.US.TFEM16 | 2016-04-05 14:29:37 CQG FIX Trading | Market data subscription for F.US.TFEM16 was unsuccessful. Text: Real-time data for instrument F.US.TFE (corresponding to ID = 1) are not allowed. | 2016-04-05 14:29:37 Symbol Error - F.US.TFEM16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.TFE (corresponding to ID = 1) are not allowed. | 2016-04-05 14:29:37 HD Request # 2 | Downloading Intraday chart data for F.US.TFEM16 to the file F.US.TFEM16.scid. Service: cqg | 2016-04-05 14:29:38 HD Request # 2 | Download start Date-Time: 2016-04-05 00:18:58.000 | 2016-04-05 14:29:38 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-04-05 14:29:38 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-04-05 14:29:38 Socket (6) | Connected. | 2016-04-05 14:29:38 HD Request # 2 | Sending historical data logon request message. | 2016-04-05 14:29:38 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-05 00:18:58. Record interval: 1. Symbol: F.US.TFEM16 | 2016-04-05 14:29:38 Socket (6) | Shutdown and closed. | 2016-04-05 14:29:38 The network socket for historical data has been closed. | 2016-04-05 14:29:38 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEM16 | 2016-04-05 14:29:38 HD Request # 2 | Intraday download COMPLETE for F.US.TFEM16. Completion time: 1s. Unique request ID: 1 | 2016-04-05 14:29:38 Removed historical data download ID 1 | 2016-04-05 14:29:38 Real-time Intraday chart data file updates started for F.US.TFEM16 | 2016-04-05 14:29:38 Opened cached Intraday file: C:\SierraChart\Data\F.US.TFEM16.scid | 2016-04-05 14:29:38 Intraday chart data file opened for F.US.TFEM16 | 2016-04-05 14:29:38 File >> Disconnect selected. | 2016-04-05 14:31:04 CQG FIX: DisconnectFIX called. | 2016-04-05 14:31:04 CQG FIX: Sending a Logout message. | 2016-04-05 14:31:04 CQG FIX Trading | Sending Web API Logoff message. | 2016-04-05 14:31:04 CQG WebAPI websocket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-04-05 14:31:04 CQG WebAPI websocket (5) | SSL has been shut down. | 2016-04-05 14:31:04 CQG WebAPI websocket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-04-05 14:31:04 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-04-05 14:31:04 CQG WebAPI | Websocket closed. | 2016-04-05 14:31:04 CQG FIX Trading | Websocket closed. | 2016-04-05 14:31:04 CQG FIX Trading | Disconnected. | 2016-04-05 14:31:04 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-04-05 14:31:04 socket (4) | Shutdown and closed. | 2016-04-05 14:31:04 CQG FIX: Disconnected. | 2016-04-05 14:31:04 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-04-05 14:31:07 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-04-05 14:31:07 socket (8) | Connected. | 2016-04-05 14:31:08 CQG FIX: Sending the Logon message. | 2016-04-05 14:31:08 CQG FIX Trading | Connected to trading server. | 2016-04-05 14:31:08 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-04-05 14:31:08 CQG WebAPI | Connecting to websocket server. | 2016-04-05 14:31:08 CQG FIX - FCM name: AMP | 2016-04-05 14:31:08 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35. | 2016-04-05 14:31:08 CQG WebAPI websocket (9) | Connected. | 2016-04-05 14:31:08 CQG WebAPI websocket (9) | Starting SSL 3/2 connection. | 2016-04-05 14:31:08 CQG WebAPI websocket (9) | SSL connection established. | 2016-04-05 14:31:08 CQG WebAPI | Opening websocket. | 2016-04-05 14:31:08 CQG WebAPI | Sending websocket handshake. | 2016-04-05 14:31:08 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-04-05 14:31:08 CQG WebAPI | Web socket state is now open. | 2016-04-05 14:31:08 CQG FIX Trading | Websocket connected. | 2016-04-05 14:31:08 CQG FIX Trading | Sending market data logon message. | 2016-04-05 14:31:08 CQG FIX Trading | Logon successful. Session Token = 1xDZhy5/PnuMg0l79/adEDeoiwt2V4J7JBmnUpTnpYw | 2016-04-05 14:31:08 CQG FIX Trading | Connected to data and trading server. | 2016-04-05 14:31:08 CQG FIX Trading | Starting real-time market data updates for: F.US.TFEM16. ID: 1 | 2016-04-05 14:31:09 CQG FIX Trading | Sending symbol resolution request for F.US.TFEM16. ID: 738300 | 2016-04-05 14:31:09 Intraday data recording state for symbol F.US.TFEM16 is set to download 'Pending'. | 2016-04-05 14:31:09 Delaying start of download for F.US.TFEM16 | 2016-04-05 14:31:09 CQG FIX Trading | Received symbol resolution report for symbol F.US.TFEM16. Request ID: 738300. Contract ID: 1. | 2016-04-05 14:31:09 CQG FIX Trading | Requesting market data for F.US.TFEM16 | 2016-04-05 14:31:09 CQG FIX Trading | Market data subscription for F.US.TFEM16 was unsuccessful. Text: Real-time data for instrument F.US.TFE (corresponding to ID = 1) are not allowed. | 2016-04-05 14:31:09 Symbol Error - F.US.TFEM16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.TFE (corresponding to ID = 1) are not allowed. | 2016-04-05 14:31:09 HD Request # 3 | Downloading Intraday chart data for F.US.TFEM16 to the file F.US.TFEM16.scid. Service: cqg | 2016-04-05 14:31:10 HD Request # 3 | Download start Date-Time: 2016-04-05 00:18:58.000 | 2016-04-05 14:31:10 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-04-05 14:31:10 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-05 14:31:10 Socket (10) | Connected. | 2016-04-05 14:31:10 HD Request # 3 | Sending historical data logon request message. | 2016-04-05 14:31:10 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-05 00:18:58. Record interval: 1. Symbol: F.US.TFEM16 | 2016-04-05 14:31:10 Socket (10) | Shutdown and closed. | 2016-04-05 14:31:10 The network socket for historical data has been closed. | 2016-04-05 14:31:10 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEM16 | 2016-04-05 14:31:10 HD Request # 3 | Intraday download COMPLETE for F.US.TFEM16. Completion time: 0s. Unique request ID: 2 | 2016-04-05 14:31:10 Removed historical data download ID 2 | 2016-04-05 14:31:10 Real-time Intraday chart data file updates started for F.US.TFEM16 | 2016-04-05 14:31:10 Opened cached Intraday file: C:\SierraChart\Data\F.US.TFEM16.scid | 2016-04-05 14:31:10 Intraday chart data file opened for F.US.TFEM16 | 2016-04-05 14:31:10 |
| [2016-04-05 16:05:11] |
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This is the relevant message: CQG FIX Trading | Market data subscription for F.US.TFEM16 was unsuccessful. Text: Real-time data for instrument F.US.TFE (corresponding to ID = 1) are not allowed. | 2016-04-05 14:29:37 Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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