Support Board
Date/Time: Fri, 27 Dec 2024 01:06:51 +0000
Missing earlier 15-min data on TF
View Count: 618
| [2016-04-04 14:50:45] |
| User529296 - Posts: 27 |
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Hello SC Support, I've subscribed the ICE US data and have updated the SC software. I have a intraday 15min chart for Russell 2000 mini (TF) June. It just stop getting previous 15-min data since the globex session opened on Sunday night. At current point, whenever I open the chart, it starts a 15-min bar from that point. There is no earlier 15-min data. I'm getting NQ data normally from CME. Here is the log. ---------------------------------------------------------------- Software version: 1392 | 2016-04-04 07:46:53 Uses New Spreadsheets | 2016-04-04 07:46:53 Enabled for: Advanced Features. | 2016-04-04 07:46:53 Enabled for: Sierra Chart Historical Data Service. | 2016-04-04 07:46:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-04 07:46:53 Current selected Data/Trading service: Rithmic Trading | 2016-04-04 07:46:53 Chart Update Interval: 500 | 2016-04-04 07:46:53 Data/Trade Service Settings automatically set. | 2016-04-04 07:46:53 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-04 07:46:53 2016-04-04 07:46:57 Local computer time | 2016-04-04 07:46:53 2016-04-04 14:46:57 Local computer time in UTC | 2016-04-04 07:46:53 2016-04-04 07:46:57 Local computer time in SC Time Zone | 2016-04-04 07:46:53 2016-04-04 14:46:58 Server time in UTC | 2016-04-04 07:46:53 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-04 07:46:53 Program path: C:\SierraChart\ | 2016-04-04 07:46:53 Data Files path: C:\SierraChart\Data\ | 2016-04-04 07:46:53 OS Version Number: 6.1 | 2016-04-04 07:46:53 Locale Setting: C | 2016-04-04 07:46:53 Checking for new symbol settings for rim | 2016-04-04 07:46:53 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-04 07:46:53 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-04 07:46:53 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-04 07:46:53 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-04 07:46:58 Requesting symbol settings for rim. Overwrite = on. | 2016-04-04 07:46:59 Symbol settings received. | 2016-04-04 07:46:59 Processed received symbol settings | 2016-04-04 07:46:59 Files to Open on Start up | File does not exist: C:\SierraChart\Data\Front Month Daily 5min and Continuous.cht | 2016-04-04 07:47:00 Rithmic Trading | Port for executable: 51349 | 2016-04-04 07:47:02 Listening socket (656), port 51349 | Closed. | 2016-04-04 07:47:02 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-04 07:47:02 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-04 07:47:04 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-04 07:47:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-04 07:47:04 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-04 07:47:04 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51349 | 2016-04-04 07:47:04 Socket (4) | Connected. | 2016-04-04 07:47:04 Rithmic Trading | Connected to server. | 2016-04-04 07:47:04 Rithmic Trading | Sending Encoding Request to server | 2016-04-04 07:47:04 Rithmic Trading | Setting DTC Encoding to Binary | 2016-04-04 07:47:04 Rithmic Trading | Sending logon request message. | 2016-04-04 07:47:04 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-04-04 07:47:04 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-04-04 07:47:04 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-04-04 07:47:04 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-04-04 07:47:06 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-04-04 07:47:06 Intraday data recording state for symbol TF FMM0016!-NYBOT is set to download 'Pending'. | 2016-04-04 07:47:06 HD Request # 2 | Downloading Intraday chart data for TF FMM0016!-NYBOT to the file TF FMM0016!-NYBOT.scid. Service: rim | 2016-04-04 07:47:06 HD Request # 2 | Download start Date-Time: 2016-04-04 07:44:06.000 | 2016-04-04 07:47:06 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-04-04 07:47:06 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-04 07:47:06 HD Request # 3 | Downloading Historical Daily chart data for TF FMM0016!-NYBOT. Starting date: 2016-04-01. Service: rim | 2016-04-04 07:47:06 HD Request # 3 | Requesting historical Daily data for RJM16 starting at 2016-03-31 | 2016-04-04 07:47:06 Intraday data recording state for symbol NQM6-CME is set to download 'Pending'. | 2016-04-04 07:47:07 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-04 07:47:07 Socket (5) | Connected. | 2016-04-04 07:47:07 HD Request # 2 | Sending historical data logon request message. | 2016-04-04 07:47:07 HTTP connection to ds01.ddfplus.com:80 (6) | Connected. | 2016-04-04 07:47:07 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-04-04 07:47:07 HD Request # 3 | Receiving historical Daily data for TF FMM0016!-NYBOT starting at 2016-04-01 | 2016-04-04 07:47:07 HD Request # 3 | Writing historical Daily data to the file TF FMM0016!-NYBOT.dly | 2016-04-04 07:47:07 HD Request # 3 | Received 3 records from 2016-04-01 00:00:00 to 2016-04-04 00:00:00 (4.0 days) and wrote 2 records for TF FMM0016!-NYBOT | 2016-04-04 07:47:07 HD Request # 3 | Daily download COMPLETE for TF FMM0016!-NYBOT. Completion time: 0s. Unique request ID: 2 | 2016-04-04 07:47:07 Removed historical data download ID 2 | 2016-04-04 07:47:07 HD Request # 4 | Downloading Historical Daily chart data for NQM6-CME. Starting date: 2016-04-01. Service: rim | 2016-04-04 07:47:07 HD Request # 4 | Requesting historical Daily data for NQM16 starting at 2016-03-31 | 2016-04-04 07:47:07 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-04-04 07:47:07 TF FMM0016!-NYBOT Daily #3 | Reloading chart. | 2016-04-04 07:47:07 Rithmic Trading | Message from server: subscribeTradeRoute error. Error code: API_ALREADY_EXISTS | 2016-04-04 07:47:07 TF FMM0016!-NYBOT Monthly #7 | Reloading chart. | 2016-04-04 07:47:07 HD Request # 4 | Receiving historical Daily data for NQM6-CME starting at 2016-04-01 | 2016-04-04 07:47:07 HD Request # 4 | Writing historical Daily data to the file NQM6-CME.dly | 2016-04-04 07:47:07 HD Request # 4 | Received 3 records from 2016-04-01 00:00:00 to 2016-04-04 00:00:00 (4.0 days) and wrote 2 records for NQM6-CME | 2016-04-04 07:47:07 HD Request # 4 | Daily download COMPLETE for NQM6-CME. Completion time: 0s. Unique request ID: 4 | 2016-04-04 07:47:07 Removed historical data download ID 4 | 2016-04-04 07:47:07 NQM6-CME Monthly #8 | Reloading chart. | 2016-04-04 07:47:07 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-04 07:44:06. Record interval: 60. Symbol: TF FMM0016!-NYBOT | 2016-04-04 07:47:07 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-04-04 07:47:07 Socket (5) | Shutdown and closed. | 2016-04-04 07:47:07 The network socket for historical data has been closed. | 2016-04-04 07:47:07 HD Request # 2 | Historical data for TF FMM0016!-NYBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-04 07:47:07 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF FMM0016!-NYBOT | 2016-04-04 07:47:07 HD Request # 2 | Intraday download COMPLETE for TF FMM0016!-NYBOT. Completion time: 0s. Unique request ID: 1 | 2016-04-04 07:47:07 Removed historical data download ID 1 | 2016-04-04 07:47:07 HD Request # 5 | Downloading Intraday chart data for NQM6-CME to the file NQM6-CME.scid. Service: rim | 2016-04-04 07:47:07 HD Request # 5 | Download start Date-Time: 2016-04-04 07:44:00.000 | 2016-04-04 07:47:07 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-04-04 07:47:07 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-04-04 07:47:07 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-04-04 07:47:07 Socket (7) | Connected. | 2016-04-04 07:47:07 HD Request # 5 | Sending historical data logon request message. | 2016-04-04 07:47:07 NQM6-CME Daily #6 | Reloading chart. | 2016-04-04 07:47:08 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-04-04 07:44:00. Record interval: 60. Symbol: NQM6-CME | 2016-04-04 07:47:08 HD Request # 5 | Historical data for NQM6-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-04 07:47:08 Socket (7) | Shutdown and closed. | 2016-04-04 07:47:08 The network socket for historical data has been closed. | 2016-04-04 07:47:08 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQM6-CME | 2016-04-04 07:47:08 HD Request # 5 | Intraday download COMPLETE for NQM6-CME. Completion time: 0s. Unique request ID: 3 | 2016-04-04 07:47:08 Removed historical data download ID 3 | 2016-04-04 07:47:08 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-04-04 07:47:08 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-04-04 07:47:08 Rithmic Trading | Received logon response. | 2016-04-04 07:47:08 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-04-04 07:47:08 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-04-04 07:47:08 Rithmic Trading | Successfully connected. IB='AMP'. | 2016-04-04 07:47:08 Rithmic Trading | Trading is supported. | 2016-04-04 07:47:08 Rithmic Trading | Order cancel and replace is supported. | 2016-04-04 07:47:08 Rithmic Trading | Connected to data and trading server. | 2016-04-04 07:47:08 Rithmic Trading | OCO Orders supported. | 2016-04-04 07:47:08 Rithmic Trading | Starting real-time market data updates for: TF FMM0016!-NYBOT. ID: 1 | 2016-04-04 07:47:08 Intraday data recording state for symbol TF FMM0016!-NYBOT is set to download 'Pending'. | 2016-04-04 07:47:08 Delaying start of download for TF FMM0016!-NYBOT | 2016-04-04 07:47:08 Rithmic Trading | Starting real-time market data updates for: NQM6-CME. ID: 2 | 2016-04-04 07:47:09 Intraday data recording state for symbol NQM6-CME is set to download 'Pending'. | 2016-04-04 07:47:09 NQM6-CME Daily #6 | Reloading chart. | 2016-04-04 07:47:09 NQM6-CME Monthly #8 | Reloading chart. | 2016-04-04 07:47:09 TF FMM0016!-NYBOT Daily #3 | Reloading chart. | 2016-04-04 07:47:09 Delaying start of download for TF FMM0016!-NYBOT | 2016-04-04 07:47:10 TF FMM0016!-NYBOT Monthly #7 | Reloading chart. | 2016-04-04 07:47:10 HD Request # 6 | Downloading Intraday chart data for TF FMM0016!-NYBOT to the file TF FMM0016!-NYBOT.scid. Service: rim | 2016-04-04 07:47:13 HD Request # 6 | Download start Date-Time: 2016-04-04 07:44:06.000 | 2016-04-04 07:47:13 HD Request # 6 | Using server: ds5.sierracharts.com port 10149 | 2016-04-04 07:47:13 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-04-04 07:47:13 Socket (8) | Connected. | 2016-04-04 07:47:13 HD Request # 6 | Sending historical data logon request message. | 2016-04-04 07:47:13 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-04-04 07:44:06. Record interval: 60. Symbol: TF FMM0016!-NYBOT | 2016-04-04 07:47:14 HD Request # 6 | Decompressing data. | 2016-04-04 07:47:14 HD Request # 6 | Receiving Intraday data for TF FMM0016!-NYBOT starting at 2016-04-04 07:44:06 | 2016-04-04 07:47:14 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-04-04 07:44:06 | 2016-04-04 07:47:14 Socket (8) | Shutdown and closed. | 2016-04-04 07:47:14 The network socket for historical data has been closed. | 2016-04-04 07:47:14 HD Request # 6 | Received 4 records from 2016-04-04 07:44:06 to 2016-04-04 07:47:01 (2.9 minutes) and wrote 4 records for TF FMM0016!-NYBOT | 2016-04-04 07:47:14 HD Request # 6 | Intraday download COMPLETE for TF FMM0016!-NYBOT. Completion time: 1s. Unique request ID: 5 | 2016-04-04 07:47:14 Removed historical data download ID 5 | 2016-04-04 07:47:14 Real-time Intraday chart data file updates started for TF FMM0016!-NYBOT | 2016-04-04 07:47:14 Opened cached Intraday file: C:\SierraChart\Data\TF FMM0016!-NYBOT.scid | 2016-04-04 07:47:14 Intraday chart data file opened for TF FMM0016!-NYBOT | 2016-04-04 07:47:14 HD Request # 7 | Downloading Intraday chart data for NQM6-CME to the file NQM6-CME.scid. Service: rim | 2016-04-04 07:47:14 HD Request # 7 | Download start Date-Time: 2016-04-04 07:44:00.000 | 2016-04-04 07:47:14 HD Request # 7 | Using server: ds4.sierracharts.com port 10149 | 2016-04-04 07:47:14 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-04 07:47:14 Socket (9) | Connected. | 2016-04-04 07:47:14 HD Request # 7 | Sending historical data logon request message. | 2016-04-04 07:47:14 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2016-04-04 07:44:00. Record interval: 60. Symbol: NQM6-CME | 2016-04-04 07:47:14 HD Request # 7 | Decompressing data. | 2016-04-04 07:47:14 HD Request # 7 | Receiving Intraday data for NQM6-CME starting at 2016-04-04 07:44:00 | 2016-04-04 07:47:14 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-04-04 07:44:00 | 2016-04-04 07:47:14 Socket (9) | Shutdown and closed. | 2016-04-04 07:47:14 The network socket for historical data has been closed. | 2016-04-04 07:47:14 HD Request # 7 | Received 4 records from 2016-04-04 07:44:00 to 2016-04-04 07:47:02 (3.0 minutes) and wrote 4 records for NQM6-CME | 2016-04-04 07:47:14 HD Request # 7 | Intraday download COMPLETE for NQM6-CME. Completion time: 0s. Unique request ID: 6 | 2016-04-04 07:47:14 Removed historical data download ID 6 | 2016-04-04 07:47:14 Real-time Intraday chart data file updates started for NQM6-CME | 2016-04-04 07:47:14 Opened cached Intraday file: C:\SierraChart\Data\NQM6-CME.scid | 2016-04-04 07:47:14 Intraday chart data file opened for NQM6-CME | 2016-04-04 07:47:14 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. No error. | 2016-04-04 07:48:12 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown and closed. | 2016-04-04 07:48:12 ------------------------------------------------------------- Thank you! TWC |
| [2016-04-04 16:55:04] |
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We do not see any problems during a test or from the Message Log. Therefore, follow the instructions here to download the missing data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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