Support Board
Date/Time: Fri, 27 Dec 2024 15:53:25 +0000
Volume per bar gives different results with the same chart settings.
View Count: 968
| [2016-04-03 15:01:36] |
| User503358 - Posts: 50 |
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I set Volume per bar period with 19 000 000 as volume and get 3 bars (2 of 19M and 1 of 982K, see pic1 and pic2). Then I change volume with 38 000 000 and get 1 bar (35705K, see pic3 and pic 4). Why I don't get 2 bars 38mln + 982K?
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pic1.jpg| [2016-04-07 06:29:54] |
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We apologize for the delay. We need to go through a test to determine why this is the case. It would not be surprising to see small differences when working with large volume numbers due to floating-point error but not this extent of difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-08 05:11:56] |
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It works correctly for us: http://www.sierrachart.com/image.php?Image=1460092155275.png http://www.sierrachart.com/image.php?Image=1460092222510.png Update to the current version of Sierra Chart and fully re-download the data for all contract months following these instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-15 21:19:33] |
| User503358 - Posts: 50 |
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Update and download do not help. I resolve this problem with rewriting data files from my other computer. But in last es-mini contract I can't resolve it in any way!! I notice, that problem appears if bar takes more than 14 days. Any suggestions??
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Attachment Deleted. |
| [2016-04-15 21:49:35] |
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We need to know exactly where the data is coming from so we can try to reproduce this. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings Clear the Message Log as explained here: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing After that re-download data for all contract months in that chart following the procedure here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading After that post a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-15 21:50:19
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| [2016-04-16 20:28:03] |
| User503358 - Posts: 50 |
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Software version: 1392 | 2016-04-16 14:48:33 Uses New Spreadsheets | 2016-04-16 14:48:33 Enabled for: Advanced Features. | 2016-04-16 14:48:33 Enabled for: Advanced Features 2. | 2016-04-16 14:48:33 Enabled for: Sierra Chart Historical Data Service. | 2016-04-16 14:48:33 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-04-16 14:48:33 Current selected Data/Trading service: Rithmic Trading | 2016-04-16 14:48:33 Chart Update Interval: 500 | 2016-04-16 14:48:33 Data/Trade Service Settings automatically set. | 2016-04-16 14:48:33 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-16 14:48:33 2016-04-16 22:48:32 Local computer time | 2016-04-16 14:48:33 2016-04-16 19:48:32 Local computer time in UTC | 2016-04-16 14:48:33 2016-04-16 14:48:32 Local computer time in SC Time Zone | 2016-04-16 14:48:33 2016-04-15 20:06:40 Server time in UTC | 2016-04-16 14:48:33 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-16 14:48:33 Program path: D:\SierraChart\ | 2016-04-16 14:48:33 Data Files path: D:\SierraChart\Data\ | 2016-04-16 14:48:33 OS Version Number: 6.2 | 2016-04-16 14:48:33 Locale Setting: C | 2016-04-16 14:48:33 Reloading all charts with filename: ESH6-CME.scid | 2016-04-16 14:52:46 Intraday data recording state for symbol ESM6-CME is set to download 'Pending'. | 2016-04-16 14:52:46 HD Request # 7 | Downloading Intraday chart data for ESH6-CME to the file ESH6-CME.scid. Service: cme | 2016-04-16 14:52:46 HD Request # 7 | Download start Date-Time: 2015-11-30 18:00:00.000 | 2016-04-16 14:52:46 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-16 14:52:46 HD Request # 8 | Downloading Historical Daily chart data for ESH16. Starting date: 1966-04-17. Service: rim | 2016-04-16 14:52:46 Historical data download counter reset. | 2016-04-16 14:52:46 HD Request # 8 | Requesting historical Daily data for ESH16 starting at 1966-04-16 | 2016-04-16 14:52:46 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-16 14:52:47 Socket (123) | Connected. | 2016-04-16 14:52:47 HD Request # 7 | Sending historical data logon request message. | 2016-04-16 14:52:47 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-16 14:52:47 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-11-30 18:00:00. Record interval: 0. Symbol: ESH16 | 2016-04-16 14:52:47 HTTP connection to ds01.ddfplus.com:80 (124) | Connected. | 2016-04-16 14:52:47 HD Request # 7 | Decompressing data. | 2016-04-16 14:52:47 HD Request # 7 | Receiving Intraday data for ESH6-CME starting at 2015-11-30 18:06:14 | 2016-04-16 14:52:47 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-11-30 18:06:14 | 2016-04-16 14:52:47 HD Request # 8 | Receiving historical Daily data for ESH16 starting at 2014-12-17 | 2016-04-16 14:52:47 HD Request # 8 | Writing historical Daily data to the file ESH16.dly | 2016-04-16 14:52:47 HD Request # 8 | Received 316 records from 2014-12-17 00:00:00 to 2016-03-18 00:00:00 (458.0 days) and wrote 316 records for ESH16 | 2016-04-16 14:52:48 HD Request # 8 | Daily download COMPLETE for ESH16. Completion time: 1s. Unique request ID: 7 | 2016-04-16 14:52:48 Removed historical data download ID 7 | 2016-04-16 14:52:48 HD Request # 9 | Downloading Historical Daily chart data for ESM16. Starting date: 1966-04-17. Service: rim | 2016-04-16 14:52:48 HD Request # 9 | Requesting historical Daily data for ESM16 starting at 1966-04-16 | 2016-04-16 14:52:48 HD Request # 9 | Receiving historical Daily data for ESM16 starting at 2015-03-10 | 2016-04-16 14:52:48 HD Request # 9 | Writing historical Daily data to the file ESM16.dly | 2016-04-16 14:52:48 HD Request # 9 | Received 279 records from 2015-03-10 00:00:00 to 2016-04-15 00:00:00 (403.0 days) and wrote 279 records for ESM16 | 2016-04-16 14:52:49 HD Request # 9 | Daily download COMPLETE for ESM16. Completion time: 2s. Unique request ID: 9 | 2016-04-16 14:52:49 Removed historical data download ID 9 | 2016-04-16 14:52:49 HTTP connection to ds01.ddfplus.com:80 (124) | Closed. No error. | 2016-04-16 14:53:53 HTTP connection to ds01.ddfplus.com:80 (124) | Shutdown and closed. | 2016-04-16 14:53:53 Socket (123) | Shutdown and closed. | 2016-04-16 15:15:54 The network socket for historical data has been closed. | 2016-04-16 15:15:54 HD Request # 7 | Received 51332473 records from 2015-11-30 18:06:14 to 2016-03-18 08:29:59 (108.6 days) and wrote 51332473 records for ESH6-CME | 2016-04-16 15:15:54 HD Request # 7 | Intraday download COMPLETE for ESH6-CME. Completion time: 23m 8s. Unique request ID: 6 | 2016-04-16 15:15:54 Removed historical data download ID 6 | 2016-04-16 15:15:54 Real-time Intraday chart data file updates started for ESH6-CME | 2016-04-16 15:15:54 Opened cached Intraday file: D:\SierraChart\Data\ESH6-CME.scid | 2016-04-16 15:15:54 Intraday chart data file opened for ESH6-CME | 2016-04-16 15:15:54 HD Request # 10 | Downloading Intraday chart data for ESM6-CME to the file ESM6-CME.scid. Service: rim | 2016-04-16 15:15:54 HD Request # 10 | Download start Date-Time: 2016-02-29 18:00:00.000 | 2016-04-16 15:15:54 HD Request # 10 | Using server: ds4.sierracharts.com port 10149 | 2016-04-16 15:15:54 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-16 15:15:54 Socket (137) | Connected. | 2016-04-16 15:15:55 HD Request # 10 | Sending historical data logon request message. | 2016-04-16 15:15:55 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2016-02-29 18:00:00. Record interval: 0. Symbol: ESM6-CME | 2016-04-16 15:15:55 HD Request # 10 | Decompressing data. | 2016-04-16 15:15:55 HD Request # 10 | Receiving Intraday data for ESM6-CME starting at 2016-02-29 18:00:43 | 2016-04-16 15:15:56 HD Request # 10 | Timestamp of first Intraday data file record written: 2016-02-29 18:00:43 | 2016-04-16 15:15:56 Socket (137) | Shutdown and closed. | 2016-04-16 15:24:01 The network socket for historical data has been closed. | 2016-04-16 15:24:01 HD Request # 10 | Received 14353918 records from 2016-02-29 18:00:43 to 2016-04-15 16:00:00 (45.9 days) and wrote 14353918 records for ESM6-CME | 2016-04-16 15:24:01 HD Request # 10 | Intraday download COMPLETE for ESM6-CME. Completion time: 8m 7s. Unique request ID: 8 | 2016-04-16 15:24:01 Removed historical data download ID 8 | 2016-04-16 15:24:01 Real-time Intraday chart data file updates started for ESM6-CME | 2016-04-16 15:24:01 Opened cached Intraday file: D:\SierraChart\Data\ESM6-CME.scid | 2016-04-16 15:24:01 Intraday chart data file opened for ESM6-CME | 2016-04-16 15:24:01 ESM6-CME [CV] 16000000 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-04-16 15:24:01 ESM6-CME [CV] 16000000 Volume #3 | Reloading chart. | 2016-04-16 15:24:01 ESM6-CME [CV] 16000000 Volume #3 | Reloading chart. | 2016-04-16 15:26:53 |
| [2016-04-19 07:19:16] |
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We are now able to reproduce the problem. We are going to determine the cause but we suspect this is simply has to do with the limited resolution of a single precision float which is holding these large volume values. If that is the case, it is not too hard for us to solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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