Support Board
Date/Time: Fri, 27 Dec 2024 00:51:18 +0000
GCLK6 chart discrepancy
View Count: 822
| [2016-03-29 12:26:15] |
| User411334 - Posts: 38 |
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Hello support. Please take a look. There is significant difference between these two charts. One from sierra, another from oec. By the way i re-downloaded data and reset symbol settings a couple of times.
Date Time Of Last Edit: 2016-03-29 12:32:59
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 gclk6 oec.PNG / V - Attached On 2016-03-29 12:23:43 UTC - Size: 86.33 KB - 268 views gclk6_1.PNG / V - Attached On 2016-03-29 12:24:04 UTC - Size: 59.39 KB - 262 views |
| [2016-03-29 18:51:00] |
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This is a missing data issue. Follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart The reason for the delay is we needed to check our servers to make sure the data was not missing there. Although we see that you said you already re-download the data. But follow through the procedure again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-29 18:52:15
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| [2016-03-29 20:21:27] |
| User411334 - Posts: 38 |
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I followed through the procedure again and it changed nothing. You can take a look with teamviewer. And there is more missing data.
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| gclk6.oec.PNG / V - Attached On 2016-03-29 20:20:37 UTC - Size: 100.16 KB - 246 views gclk6_sc.PNG / V - Attached On 2016-03-29 20:20:59 UTC - Size: 76.22 KB - 268 views |
| [2016-03-29 20:26:17] |
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We just realized you are using a Continuous Futures Contract chart. In this case follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-29 21:04:21] |
| User411334 - Posts: 38 |
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Thanks, i just realized that nothing is missing. But it was my carelessness that created this illusive problem. So i bring to you my apologies.
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