Support Board
Date/Time: Fri, 27 Dec 2024 01:26:18 +0000
Exchanges with depth for a better price
View Count: 907
| [2016-03-25 15:01:10] |
| User58159 - Posts: 62 |
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Dear friends, today I have followed the instructions according the CME, CBOT .. for 5.25USD and one acording the deactivation of CE Group exchange and I still have no data. My platforma does not show data at all .. Mapping NQ-201509-GLOBEX to NQU15. Service code: cme | 2016-03-25 10:02:03 Mapping YM-201509-ECBOT to YMU15. Service code: cbot | 2016-03-25 10:02:03 Mapping ES-201509-GLOBEX to ESU15. Service code: cme | 2016-03-25 10:02:03 Mapping EMD-201509-GLOBEX to EMDU15. Service code: cme | 2016-03-25 10:02:03 Software version: 1385 | 2016-03-25 10:02:03 Uses New Spreadsheets | 2016-03-25 10:02:03 Usage end date: 2017-10-06 | 2016-03-25 10:02:03 Enabled for: Advanced Features. | 2016-03-25 10:02:03 Enabled for: Advanced Features 2. | 2016-03-25 10:02:03 Enabled for: Sierra Chart Historical Data Service. | 2016-03-25 10:02:03 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-03-25 10:02:03 Enabled for: INDEXES_DATA_BARCHART | 2016-03-25 10:02:03 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2016-03-25 10:02:03 Enabled for: CBOT with Market Depth for nonprofessional Trading accounts | 2016-03-25 10:02:03 Enabled for: COMEX (Trading Account Required) | 2016-03-25 10:02:03 Enabled for: NYMEX (Trading Account Required) | 2016-03-25 10:02:03 Received 1 data feed usernames. | 2016-03-25 10:02:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-25 10:02:03 Current selected Data/Trading service: Interactive Brokers | 2016-03-25 10:02:03 Chart Update Interval: 500 | 2016-03-25 10:02:03 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-03-25 10:02:03 2016-03-25 10:02:06 Local computer time | 2016-03-25 10:02:03 2016-03-25 15:02:06 Local computer time in UTC | 2016-03-25 10:02:03 2016-03-25 10:02:06 Local computer time in SC Time Zone | 2016-03-25 10:02:03 2016-03-25 15:02:05 Server time in UTC | 2016-03-25 10:02:03 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-03-25 10:02:03 Program path: C:\SierraChart_IB\ | 2016-03-25 10:02:03 Data Files path: C:\SierraChart_IB\Data\ | 2016-03-25 10:02:03 OS Version Number: 6.2 | 2016-03-25 10:02:03 Locale Information: C | 2016-03-25 10:02:03 Checking for new symbol settings for ib | 2016-03-25 10:02:03 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-03-25 10:02:03 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-03-25 10:02:03 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-03-25 10:02:03 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-03-25 10:02:03 Symbol settings are up-to-date for ib | 2016-03-25 10:02:03 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-03-25 10:02:11 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-03-25 10:02:11 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-03-25 10:02:11 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-03-25 10:02:11 Date Time Of Last Edit: 2016-03-25 15:03:21
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| [2016-03-25 15:09:21] |
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My platforma does not show data at all ..
Is the chart completely blank? Describe the problem more clearly. Also the CME markets are closed today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-25 15:38:36] |
| User58159 - Posts: 62 |
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When I opened Sierra this morning, no data for NQ, ES. YM. EMD were seen. So, I had checked messages and than I activated CME, CBOT and at the same time I deactivated CME Group data and market depth. No change appeared. |
| [2016-03-25 15:48:09] |
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What do you mean by "no data"? Is the chart blank? Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-25 15:52:03] |
| User58159 - Posts: 62 |
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See attached file ..
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Private File |
| [2016-03-25 15:56:28] |
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We specifically asked to post an image of a chart following these instructions only: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Anyway, we see all of the charts you posted have data in them and one of them we can see the last trading is yesterday which makes sense because as we said previously the market is closed. There is no problem here. There is nothing further to do. You are just fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-25 16:09:09] |
| User58159 - Posts: 62 |
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Thank you a lot .. Nice weekend. ps
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