Support Board
Date/Time: Fri, 27 Dec 2024 00:59:26 +0000
TeleTrader Previous Close and Settlement Values
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| [2016-03-25 00:58:40] |
| User837624 - Posts: 17 |
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Hi, Two months ago I reported incorrect "Daily Change" number shown for DAX cash after "mid-day auction". You have released version 1355 that was supposed to improve things. Soon after it was decided that whatever TeleTrader did was "normal" and things were left as-is. However the updated version (1355) shows incorrect "Daily Change" value right from the start of the day! Please see attached screenshot. Could you please fix this start-of-day handling of the "Daily Change" number. Thanks and regards, Andrei |
 DAX Strange DailyChange Value at Open_24Mar16.png / V - Attached On 2016-03-25 00:57:18 UTC - Size: 18.18 KB - 265 views Attachment Deleted. |
| [2016-03-25 02:31:38] |
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You have released version 1355 that was supposed to improve things.
It was not supposed to improve this necessarily but we made sure we were processing the settlement/previous close data and doing it correctly.Update to the current version of Sierra Chart. There is a TeleTrader specific setting: Global Settings >> Data/Trade Service Settings >> Use Previous Close Instead of Settlement Price. Try changing that to see if it makes a difference. You need to reconnect to the data feed after changing it. You need to contact TeleTrader for further help. There is nothing more we can do on our side and this is not our responsibility. TeleTrader is the data provider and is responsible for helping you with this at this point in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-25 02:32:25
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