Support Board
Date/Time: Fri, 27 Dec 2024 00:58:26 +0000
OEC Trader datafeed issue
View Count: 1663
| [2016-03-24 16:38:07] |
| Johnny - Posts: 99 |
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Hello, I'm using an OEC trader demo and yesterday, during the crude oil inventories report, chart prices were lagging 1 minute compared to the actual crude oil prices. I have already contacted Gain Capital about this and their reply was that they reviewed the feed both currently and over the past day and found no issues. Moreover, no one else reported any issues from yesterday either. They also stated that the demo server is not related to any of their live servers. Could this be a Sierrachart issue?
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| [2016-03-24 17:09:30] |
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This has been a long-term issue with the OEC FIX/FAST data feed. It is not a Sierra Chart issue. That is not even technically possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-24 18:32:25] |
| Johnny - Posts: 99 |
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So, the problem lies in their API? Do you know if their own platform, OEC trader, has the same lag issue?
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| [2016-03-24 18:35:04] |
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The OEC Trader software uses a different data feed and it does not lag to our knowledge. The problem is specific to the FIX/FAST data feed. Clearly their encoder is inefficient. This is very apparent. If you want to trade with OEC and not have any data feed problems, then use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-24 18:35:49
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| [2016-03-28 14:54:10] |
| Johnny - Posts: 99 |
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Gain Capital has shown no interest whatsoever to fix this issue?
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| [2016-03-29 20:45:42] |
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You will need to ask them about that. If you are noticing it, then it is still a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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