Support Board
Date/Time: Fri, 27 Dec 2024 00:50:08 +0000
Trade Activity Log Disappeared
View Count: 1589
| [2016-03-20 23:55:51] |
| User463662 - Posts: 50 |
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Hello, I was looking for my trading activity log for this year, but it is all completely gone. My trading activity for 2015 is still there, but I can't get my current activity to pull up. I've made sure it's on the right date, Non-simulated, right account, etc and it's still not coming up. How do I get this information back? |
| [2016-03-21 00:51:07] |
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Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#MissingTradeActivityAndBackupFiles You are running an older version of Sierra Chart and we are not sure if the version you are running, makes automatic backups of the Trade Activity Log file. If not, then update as soon as you can to the current version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 00:52:11
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| [2016-03-21 02:20:28] |
| User463662 - Posts: 50 |
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So there's nothing I can do to get that history back? That's pretty frustrating. I use that information to track my results all year. I tried to use the trouble shooting guide and nothing is working. I'm also up to date on the most current version of Sierra Charts. I don't understand why that information was there Friday but completely gone today?
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| [2016-03-21 02:35:37] |
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Do you have a backup of the TradeActivityLog.dat file? Maintaining a backup is always absolutely critical. This is something that you must take responsibility for do not rely upon us or anyone else. You the user, are responsible for your own data. What TradeActivityLog files are in the Sierra Chart program folder? It is really hard for us to say what went wrong because we do not know exactly what you were doing and there are no backup files to look at. Maybe the file became partially corrupted. There have been improvements in the newest versions to skip over corrupted portions of the file but you were running an older version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 02:39:20
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| [2016-03-21 02:39:07] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 02:45:29] |
| User463662 - Posts: 50 |
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I have tradeactivity files all the way up through the 18th. I've attempted to save the most recent ones but nothing appears whenever I do that.
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| [2016-03-21 02:54:34] |
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Privately attach one of the Trade Activity Log files from the Backups folder. Attach the oldest one. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 02:54:46] |
| User463662 - Posts: 50 |
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I haven't done ANYTHING differently. All my tradeactivity files are there. As of Friday, this all worked correctly. I attempted to save the most recent files into Sierra Charts and delete the number. So it's just saved as TradeActivityLog. That hasn't seemed to work either.
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| [2016-03-21 02:59:32] |
| User463662 - Posts: 50 |
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Ok, I uploaded the oldest one I have. It says it was last modified from January 7, 2016.
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Private File Attachment Deleted. |
| [2016-03-21 03:19:24] |
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In this log, the last fill we see is dated 2016-01-07 10:56:00.000 Which corresponds to the date you stated. So it seems as though if you restore newer Trade Activity Logs you will be able to see newer data. Can you attach a Trade Activity Log with a file time earlier this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 03:19:51
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| [2016-03-21 03:57:08] |
| User463662 - Posts: 50 |
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Ok, I uploaded one from March 3rd and one from March 18th.
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Private File Private File |
| [2016-03-21 04:04:09] |
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The one from March 18 is the one you want to use. Make sure when you restore the file, Sierra Chart is not running. This is the most recent fill: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderStatus OrderType FillPrice Price Quantity PositionQuantity BuySell Price2 FilledQuantity TradeAccount OpenClose ParentInternalOrderID FillExecutionServiceID
Fill 2016-03-18 10:37:14.380 ESM6-CME Rithmic Trading order update (Filled) 2623 20168043 Open Market 2037.75000 1 Sell 1 It has fills throughout 2016 for the ES futures. Looks like you are OK. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 04:04:46
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| [2016-03-21 04:06:21] |
| User463662 - Posts: 50 |
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Ok, that's the one I previously tried to load. I followed the step by step instructions. So I'm not sure if the issue is on my end or what. I'll try again right now and get back to you. I know I have to delete the number before the file name and drop it into the Sierra Charts folder
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| [2016-03-21 04:10:08] |
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Right and make sure Sierra Chart is not running at the time. There should be little trouble with this. Also check Global Settings >> General Trade Settings >> Number of Days to Save in Trade Activity Log. You will see at least two settings. Make sure they are set sufficiently high enough. Make sure they are set to 1000. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 04:10:40
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| [2016-03-21 04:14:07] |
| User463662 - Posts: 50 |
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Yeah I tried it again and nothing shows up in my trade activity log. Just to make sure I'm doing this correctly... 1. I made a copy of the file. 2. I placed a copy of the file into the main Sierra Chart folder and removed the number prefix from the beginning of it. I deleted the existing TradeActivityLog.Dat file. Then I started Sierra Chart back up again. When I went to the trade activity area there was nothing there. I've tried this for older files as well. For some reason, if I go back to December 2015 it will load trades from those dates but it won't load anything for 2016. Date Time Of Last Edit: 2016-03-21 04:18:01
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| [2016-03-21 04:14:49] |
| User463662 - Posts: 50 |
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I upped my number of trade day settings earlier to make sure, but they were already set at 700.
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| [2016-03-21 04:18:25] |
| User463662 - Posts: 50 |
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On the Trade Activity log it says the following messages... "Requesting open orders from trading service" A couple times before that it would say, "connected to server" or "disconnected from server". |
| [2016-03-21 04:23:25] |
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The procedure is correct that you followed. Make sure the "Today" check box at the top of the Trade Activity Log is checked. What is described in post #17 is expected to see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 04:33:28] |
| User463662 - Posts: 50 |
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It's checked.
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| [2016-03-21 04:34:36] |
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Are you available for us to look at this with remote assistance now? Make sure your current telephone number is here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 04:39:34] |
| User463662 - Posts: 50 |
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I'm not, but I will be available tomorrow evening from 8:30pm central time to 9:30pm central time.
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| [2016-03-21 04:40:42] |
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OK just let us know here when you are available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 04:51:36] |
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Also make sure your computer's clock is set correctly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 11:34:02] |
| User463662 - Posts: 50 |
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Everything is back! I woke up this morning, tried to load the information again and it worked. Not sure what happened overnight, but it's all good. Thanks for your help!
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