Support Board
Date/Time: Fri, 27 Dec 2024 00:51:16 +0000
FXCM feed frozen
View Count: 780
| [2016-03-20 23:19:23] |
| User113734 - Posts: 60 |
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Hi, I am using the FXCM SC Forex Data. The feed has frozen and no candles are being printed for the last 10/15m. Can you look into it? |
| [2016-03-20 23:23:21] |
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We are aware of this. FXCM has been notified of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-20 23:23:51] |
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Response from FXCM: We currently have an issue which our dev team is working on. Please try in few moments as we are currently updating all systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-20 23:39:57] |
| User113734 - Posts: 60 |
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Still frozen... thanks for your quick feedback. I hope they have it up and running by Asian open as I trade Aussie during this time period. Thanks.
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| [2016-03-20 23:40:53] |
| User113734 - Posts: 60 |
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Back on it seems....
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| [2016-03-20 23:48:22] |
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Yes it is now. There is missing data and that will be patched later on.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-20 23:50:55] |
| User113734 - Posts: 60 |
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Ok I will appreciate if that missing data can be added asap as I use numbers bar and missing info can be of relevance to take decisions.
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| [2016-03-21 00:09:08] |
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We will do the best we can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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