Support Board
Date/Time: Fri, 27 Dec 2024 00:24:25 +0000
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View Count: 990
| [2016-03-18 22:57:41] |
| User504309 - Posts: 11 |
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Hi, just having a new setup with amp/ttnet,but am not able to connect data.(connecting...waiting to reconnect) Can you take a look into it,pls. |
| [2016-03-19 00:26:14] |
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This is expected over the weekend. You will be able to connect Sunday evening. If not, let us know at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 08:03:42] |
| User504309 - Posts: 11 |
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Hi,still the same. Not able to connect (connecting-waiting to reconnect) |
| [2016-03-21 08:05:25] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 08:08:16] |
| User504309 - Posts: 11 |
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Software version: 1384 | 2016-03-21 09:06:26 Uses New Spreadsheets | 2016-03-21 09:06:26 Enabled for: Advanced Features. | 2016-03-21 09:06:26 Enabled for: Advanced Features 2. | 2016-03-21 09:06:26 Enabled for: Sierra Chart Historical Data Service. | 2016-03-21 09:06:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-21 09:06:26 Current selected Data/Trading service: AMP/TTNet | 2016-03-21 09:06:26 Chart Update Interval: 100 | 2016-03-21 09:06:26 Data/Trade Service Settings automatically set. | 2016-03-21 09:06:26 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-03-21 09:06:26 2016-03-21 09:06:53 Local computer time | 2016-03-21 09:06:26 2016-03-21 08:06:53 Local computer time in UTC | 2016-03-21 09:06:26 2016-03-21 09:06:53 Local computer time in SC Time Zone | 2016-03-21 09:06:26 2016-03-21 08:06:52 Server time in UTC | 2016-03-21 09:06:26 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-03-21 09:06:26 Program path: C:\SierraChart\ | 2016-03-21 09:06:26 Data Files path: C:\SierraChart\Data\ | 2016-03-21 09:06:26 OS Version Number: 6.2 | 2016-03-21 09:06:26 Locale Information: C | 2016-03-21 09:06:26 Checking for new symbol settings for tt | 2016-03-21 09:06:26 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-03-21 09:06:26 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-03-21 09:06:26 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-03-21 09:06:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-03-21 09:06:26 Symbol settings are up-to-date for tt | 2016-03-21 09:06:26 AMP/TTNet | Connecting. | 2016-03-21 09:06:58 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:06:58 TT FIX Data socket (4) | Connected. | 2016-03-21 09:06:59 TT FIX Data: Sending the Logon message. | 2016-03-21 09:06:59 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-03-21 09:06:59 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-03-21 09:06:59 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-03-21 09:06:59 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-03-21 09:06:59 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:06:59 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:06:59 TT FIX Data socket (4) | Shutdown and closed. | 2016-03-21 09:06:59 TT FIX Data: Disconnected. | 2016-03-21 09:06:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:06:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:06:59 AMP/TTNet | Disconnected. | 2016-03-21 09:06:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:06:59 AMP/TTNet | Connecting. | 2016-03-21 09:07:02 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:02 TT FIX Data socket (5) | Connected. | 2016-03-21 09:07:02 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:02 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:03 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:03 TT FIX Data socket (5) | Shutdown and closed. | 2016-03-21 09:07:03 TT FIX Data: Disconnected. | 2016-03-21 09:07:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:03 AMP/TTNet | Disconnected. | 2016-03-21 09:07:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:03 AMP/TTNet | Connecting. | 2016-03-21 09:07:06 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:06 TT FIX Data socket (6) | Connected. | 2016-03-21 09:07:06 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:06 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:06 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:06 TT FIX Data socket (6) | Shutdown and closed. | 2016-03-21 09:07:06 TT FIX Data: Disconnected. | 2016-03-21 09:07:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:06 AMP/TTNet | Disconnected. | 2016-03-21 09:07:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:06 AMP/TTNet | Connecting. | 2016-03-21 09:07:09 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:09 TT FIX Data socket (7) | Connected. | 2016-03-21 09:07:09 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:10 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:10 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:10 TT FIX Data socket (7) | Shutdown and closed. | 2016-03-21 09:07:10 TT FIX Data: Disconnected. | 2016-03-21 09:07:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:10 AMP/TTNet | Disconnected. | 2016-03-21 09:07:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:10 AMP/TTNet | Connecting. | 2016-03-21 09:07:13 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:13 TT FIX Data socket (8) | Connected. | 2016-03-21 09:07:13 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:13 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:14 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:14 TT FIX Data socket (8) | Shutdown and closed. | 2016-03-21 09:07:14 TT FIX Data: Disconnected. | 2016-03-21 09:07:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:14 AMP/TTNet | Disconnected. | 2016-03-21 09:07:14 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:14 AMP/TTNet | Connecting. | 2016-03-21 09:07:17 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:17 TT FIX Data socket (9) | Connected. | 2016-03-21 09:07:17 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:17 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:17 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:17 TT FIX Data socket (9) | Shutdown and closed. | 2016-03-21 09:07:17 TT FIX Data: Disconnected. | 2016-03-21 09:07:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:17 AMP/TTNet | Disconnected. | 2016-03-21 09:07:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:17 AMP/TTNet | Connecting. | 2016-03-21 09:07:20 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:20 TT FIX Data socket (10) | Connected. | 2016-03-21 09:07:20 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:21 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:21 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:21 TT FIX Data socket (10) | Shutdown and closed. | 2016-03-21 09:07:21 TT FIX Data: Disconnected. | 2016-03-21 09:07:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:21 AMP/TTNet | Disconnected. | 2016-03-21 09:07:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:21 AMP/TTNet | Connecting. | 2016-03-21 09:07:24 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:24 TT FIX Data socket (11) | Connected. | 2016-03-21 09:07:24 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:25 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:25 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:25 TT FIX Data socket (11) | Shutdown and closed. | 2016-03-21 09:07:25 TT FIX Data: Disconnected. | 2016-03-21 09:07:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:25 AMP/TTNet | Disconnected. | 2016-03-21 09:07:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:25 AMP/TTNet | Connecting. | 2016-03-21 09:07:28 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:28 TT FIX Data socket (12) | Connected. | 2016-03-21 09:07:28 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:28 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:29 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:29 TT FIX Data socket (12) | Shutdown and closed. | 2016-03-21 09:07:29 TT FIX Data: Disconnected. | 2016-03-21 09:07:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:29 AMP/TTNet | Disconnected. | 2016-03-21 09:07:29 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:29 AMP/TTNet | Connecting. | 2016-03-21 09:07:32 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:32 TT FIX Data socket (13) | Connected. | 2016-03-21 09:07:33 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:33 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:33 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:33 TT FIX Data socket (13) | Shutdown and closed. | 2016-03-21 09:07:33 TT FIX Data: Disconnected. | 2016-03-21 09:07:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:33 AMP/TTNet | Disconnected. | 2016-03-21 09:07:33 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:33 AMP/TTNet | Connecting. | 2016-03-21 09:07:36 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:36 TT FIX Data socket (14) | Connected. | 2016-03-21 09:07:36 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:37 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:37 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:37 TT FIX Data socket (14) | Shutdown and closed. | 2016-03-21 09:07:37 TT FIX Data: Disconnected. | 2016-03-21 09:07:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:37 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:37 AMP/TTNet | Disconnected. | 2016-03-21 09:07:37 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:37 AMP/TTNet | Connecting. | 2016-03-21 09:07:40 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:40 TT FIX Data socket (15) | Connected. | 2016-03-21 09:07:40 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:40 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:41 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:41 TT FIX Data socket (15) | Shutdown and closed. | 2016-03-21 09:07:41 TT FIX Data: Disconnected. | 2016-03-21 09:07:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:41 AMP/TTNet | Disconnected. | 2016-03-21 09:07:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:41 AMP/TTNet | Connecting. | 2016-03-21 09:07:44 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:44 TT FIX Data socket (16) | Connected. | 2016-03-21 09:07:44 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:44 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:44 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:44 TT FIX Data socket (16) | Shutdown and closed. | 2016-03-21 09:07:44 TT FIX Data: Disconnected. | 2016-03-21 09:07:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:44 AMP/TTNet | Disconnected. | 2016-03-21 09:07:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:44 AMP/TTNet | Connecting. | 2016-03-21 09:07:47 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2016-03-21 09:07:47 TT FIX Data socket (17) | Connected. | 2016-03-21 09:07:48 TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:48 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:50 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:50 TT FIX Data socket (17) | Shutdown and closed. | 2016-03-21 09:07:50 TT FIX Data: Disconnected. | 2016-03-21 09:07:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-21 09:07:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-21 09:07:50 AMP/TTNet | Disconnected. | 2016-03-21 09:07:50 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-21 09:07:50 |
| [2016-03-21 08:44:28] |
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This is the relevant message: TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:41 Refer to step 12 here: https://www.sierrachart.com/index.php?page=doc/TradingTechnologies.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 08:48:52] |
| User504309 - Posts: 11 |
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Got it,tks. Can see only one chart now,am not able to download any other,says: download failed |
| [2016-03-21 09:27:01] |
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Has this login problem been solved yet: TT FIX Data: Sending the Logon message. | 2016-03-21 09:07:48 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2016-03-21 09:07:50 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2016-03-21 09:07:50 First get this solved and then we can help you with a historical data problem if there is any. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-21 09:28:21] |
| User504309 - Posts: 11 |
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ok,think all done
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| [2016-03-21 09:50:22] |
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If you have a problem with historical Intraday data, refer to this page: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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