Support Board
Date/Time: Fri, 27 Dec 2024 01:27:14 +0000
any improvement in load capacity coming ?
View Count: 1607
| [2016-03-22 23:19:09] |
| zippyzip - Posts: 293 |
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thank u
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| [2016-03-22 23:22:43] |
| zippyzip - Posts: 293 |
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still doing same on cqg account green yellow green yellow and dtc is just red , am i doing this wrong ? Software version: 1385 | 2016-03-22 19:20:49 Uses New Spreadsheets | 2016-03-22 19:20:49 Enabled for: Advanced Features. | 2016-03-22 19:20:49 Enabled for: Advanced Features 2. | 2016-03-22 19:20:49 Enabled for: Sierra Chart Historical Data Service. | 2016-03-22 19:20:49 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-22 19:20:49 Current selected Data/Trading service: CQG FIX Trading | 2016-03-22 19:20:49 Chart Update Interval: 500 | 2016-03-22 19:20:49 Data/Trade Service Settings automatically set. | 2016-03-22 19:20:49 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-03-22 19:20:49 2016-03-22 19:20:53 Local computer time | 2016-03-22 19:20:49 2016-03-22 23:20:53 Local computer time in UTC | 2016-03-22 19:20:49 2016-03-22 19:20:53 Local computer time in SC Time Zone | 2016-03-22 19:20:49 2016-03-22 23:20:49 Server time in UTC | 2016-03-22 19:20:49 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-03-22 19:20:49 Program path: E:\sierracharts\SierraChartInstance_2\SierraChartInstance_2\ | 2016-03-22 19:20:49 Data Files path: E:\sierracharts\SierraChartInstance_2\SierraChartInstance_2\Data\ | 2016-03-22 19:20:49 OS Version Number: 6.2 | 2016-03-22 19:20:49 Locale Information: C | 2016-03-22 19:20:49 Checking for new symbol settings for cqg | 2016-03-22 19:20:49 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-03-22 19:20:49 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-03-22 19:20:49 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-03-22 19:20:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-03-22 19:20:49 Requesting symbol settings for cqg. Overwrite = on. | 2016-03-22 19:20:54 Symbol settings received. | 2016-03-22 19:20:54 Processed received symbol settings | 2016-03-22 19:20:54 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:20:56 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-03-22 19:20:58 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-03-22 19:20:58 socket (4) | Connected. | 2016-03-22 19:20:58 CQG FIX: Sending the Logon message. | 2016-03-22 19:20:58 CQG FIX Trading | Connected to trading server. | 2016-03-22 19:20:58 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-03-22 19:20:58 CQG WebAPI | Connecting to websocket server. | 2016-03-22 19:20:58 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-03-22 19:20:58 CQG FIX - FCM name: AMP | 2016-03-22 19:20:58 CQG FIX: Received a Logout message. Text = Trader Baird2nd's session has been disconnected. This could be due to a second login using the same credentials. Contact Customer Support for assistance. | 2016-03-22 19:20:58 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-03-22 19:20:58 socket (4) | Shutdown and closed. | 2016-03-22 19:20:58 CQG FIX: Disconnected. | 2016-03-22 19:20:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-22 19:20:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-22 19:20:58 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-03-22 19:20:58 CQG WebAPI | Websocket closed. | 2016-03-22 19:20:58 CQG FIX Trading | Websocket closed. | 2016-03-22 19:20:58 CQG FIX Trading | Disconnected. | 2016-03-22 19:20:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-22 19:20:58 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-03-22 19:20:59 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-03-22 19:20:59 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-03-22 19:20:59 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-03-22 19:20:59 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:20:59 CQG FIX Trading | Disconnected. | 2016-03-22 19:21:01 Current selected Data/Trading service: DTC - Sub Instance | 2016-03-22 19:21:01 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:02 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:21:06 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:09 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:21:12 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:15 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:21:19 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:22 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:21:25 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:29 Remote instance connected: E:\sierracharts\SierraChartInstance_2\SierraChart.exe | 2016-03-22 19:21:32 Remote instance connected: E:\sierracharts\SierraChart.exe | 2016-03-22 19:21:35 |
| [2016-03-22 23:28:35] |
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We understand the reason for the problem now in your particular case. Close down these additional instances and wait for us to have a new release out. This should be out sometime tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-23 02:11:26] |
| User20450 - Posts: 330 |
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Thank u as always
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| [2016-03-23 12:31:01] |
| zippyzip - Posts: 293 |
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ok got it to work some how but dosent seem to split load , as i have one chart book open on 1st instance and nothing open on other
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| [2016-03-23 12:31:25] |
| zippyzip - Posts: 293 |
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forgot pic
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 2016-03-23_08-29.jpg / V - Attached On 2016-03-23 12:31:24 UTC - Size: 6.14 KB - 243 views |
| [2016-03-23 12:33:18] |
| zippyzip - Posts: 293 |
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and when i shut off charts on the one , the one with no charts load lowers so either im doing something wrong or something is off
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| [2016-03-23 12:39:14] |
| zippyzip - Posts: 293 |
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ok update on last , only the main charts take load , if u put more of load on 1st instance the load carries over onto main charts, but not vise verse
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| [2016-03-23 16:31:08] |
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We have not yet released a new version. Please wait. It will not be until the end of the day. Wait until you hear from us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-25 03:56:26] |
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Version 1387 has been released which properly supports using File >> New Instance in the case where Data/Trade Service Settings are automatically set.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-25 17:05:25] |
| User20450 - Posts: 330 |
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ok looks good so far , is there a way to transfer data to new instance as it has none of my stuff in it ? thanks |
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