Support Board
Date/Time: Thu, 26 Dec 2024 11:35:00 +0000
SC not responding after installing today's update
View Count: 713
| [2016-03-14 14:26:24] |
| User692346 - Posts: 1 |
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Top left says not connected in red. When clicking anywhere on screen, it says not responding. Clicking again greys out the screen. Not resolved even after 10 min. Reinstalled the update, same thing. Restarted computer, reinstalled, same thing. I'm stuck, please help. |
| [2016-03-14 15:41:11] |
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When this happens, is a Chartbook being opened? If so, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 If you are still having a problem, let us know and make sure your current telephone number is here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will contact you and use remote assistance to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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