Support Board
Date/Time: Thu, 26 Dec 2024 11:07:43 +0000
Data
View Count: 830
| [2016-03-14 07:02:20] |
| Sheldon Merriman - Posts: 28 |
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Hello, I would just like to know why there is a little lag on a Monday morning, is this still the issue with easy screen sending the data a bit late? Thanks |
| [2016-03-14 07:58:34] |
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What symbol is lagging? So we can check this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-14 08:04:11] |
| Sheldon Merriman - Posts: 28 |
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6E
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| [2016-03-14 08:26:12] |
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We do not observe any lag with the CGCF:6E Jun 16 symbol at this moment in time. Make sure you are looking at the June contract which is more active. It would not surprise us if there is a lag around 9:30 A.m. US Eastern time. Is that the time you are referring to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-14 08:27:14
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| [2016-03-14 08:27:00] |
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We meant a.m. in the prior post and that has been corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-14 08:42:29] |
| Sheldon Merriman - Posts: 28 |
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Yeah, I have the June contract up - there is also lag at 9:30 AM US Eastern time, but this seems to depend on how choppy the open actually is. The delay this morning was about 2 minutes - what could I do to reduce this?
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| [2016-03-14 09:16:03] |
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That is a major delay. We will have to get an additional FIX connection from Easy Screen to minimize this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-14 09:17:46] |
| Sheldon Merriman - Posts: 28 |
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Thanks, I appreciate the help
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| [2016-03-14 09:39:35] |
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We have contacted Easy Screen now about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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