Support Board
Date/Time: Thu, 26 Dec 2024 11:24:33 +0000
Historical Intraday Charts
View Count: 1180
| [2016-03-13 17:44:44] |
| User920994 - Posts: 3 |
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Software version: 1371 | 2016-03-24 15:47:44 Uses New Spreadsheets | 2016-03-24 15:47:44 Usage end date: 2016-04-11 | 2016-03-24 15:47:44 Enabled for: Advanced Features. | 2016-03-24 15:47:44 Enabled for: Advanced Features 2. | 2016-03-24 15:47:44 Enabled for: Sierra Chart Historical Data Service. | 2016-03-24 15:47:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-24 15:47:44 Current selected Data/Trading service: SC Forex Data (FXCM) | 2016-03-24 15:47:44 Chart Update Interval: 500 | 2016-03-24 15:47:44 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-03-24 15:47:44 2016-03-24 15:47:47 Local computer time | 2016-03-24 15:47:44 2016-03-24 19:47:47 Local computer time in UTC | 2016-03-24 15:47:44 2016-03-24 15:47:47 Local computer time in SC Time Zone | 2016-03-24 15:47:44 2016-03-24 19:47:41 Server time in UTC | 2016-03-24 15:47:44 Local computer UTC time and Server UTC time difference: 6 seconds. | 2016-03-24 15:47:44 Program path: C:\SierraChart\ | 2016-03-24 15:47:44 Data Files path: C:\SierraChart\Data\ | 2016-03-24 15:47:44 OS Version Number: 6.1 | 2016-03-24 15:47:44 Locale Information: C | 2016-03-24 15:47:44 Checking for new symbol settings for fxcm | 2016-03-24 15:47:44 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-03-24 15:47:44 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-03-24 15:47:44 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-03-24 15:47:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-03-24 15:47:44 Symbol settings are up-to-date for fxcm | 2016-03-24 15:47:48 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-03-24 15:47:54 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-03-24 15:47:54 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-03-24 15:47:54 SC Forex Data (FXCM) | Connected to data server. | 2016-03-24 15:47:55 SC Forex Data (FXCM) | Starting real-time market data updates for: SA. ID: 1 | 2016-03-24 15:47:55 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: SA | 2016-03-24 15:47:55 Intraday data recording state for symbol SA is set to download 'Pending'. | 2016-03-24 15:47:55 HD Request # 2 | Downloading Intraday chart data for SA to the file SA.scid. Service: equities.us | 2016-03-24 15:47:55 HD Request # 2 | Download start Date-Time: 2015-09-20 15:47:55.000 | 2016-03-24 15:47:55 HD Request # 2 | Using server: ds5.sierracharts.com port 80 | 2016-03-24 15:47:55 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-03-24 15:47:55 Socket (4) | Connected. | 2016-03-24 15:47:55 HD Request # 2 | Sending historical data logon request message. | 2016-03-24 15:47:55 HD Request # 2 | Error downloading historical Intraday data for SA. Historical data logon error: Invalid/missing data for service code: equities.us | 2016-03-24 15:47:56 Socket (4) | Shutdown and closed. | 2016-03-24 15:47:56 The network socket for historical data has been closed. | 2016-03-24 15:47:56 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SA | 2016-03-24 15:47:56 HD Request # 2 | Intraday download COMPLETE for SA. Completion time: 0s. Unique request ID: 1 | 2016-03-24 15:47:56 Removed historical data download ID 1 | 2016-03-24 15:47:56 Real-time Intraday chart data file updates started for SA | 2016-03-24 15:47:56 Opened cached Intraday file: C:\SierraChart\Data\SA.scid | 2016-03-24 15:47:56 Intraday chart data file opened for SA | 2016-03-24 15:47:56 SA 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SA.scid | 2016-03-24 15:48:09 AAPL 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2016-03-24 15:49:35 SC Forex Data (FXCM) | Starting real-time market data updates for: AAPL. ID: 2 | 2016-03-24 15:49:35 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2016-03-24 15:49:35 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2016-03-24 15:49:35 HD Request # 3 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2016-03-24 15:49:35 HD Request # 3 | Download start Date-Time: 2015-09-20 15:49:35.000 | 2016-03-24 15:49:35 HD Request # 3 | Using server: ds4.sierracharts.com port 80 | 2016-03-24 15:49:35 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-03-24 15:49:35 Socket (5) | Connected. | 2016-03-24 15:49:35 HD Request # 3 | Sending historical data logon request message. | 2016-03-24 15:49:35 Socket (5) | Shutdown and closed. | 2016-03-24 15:49:35 The network socket for historical data has been closed. | 2016-03-24 15:49:35 HD Request # 3 | Error downloading historical Intraday data for AAPL. Historical data logon error: Invalid/missing data for service code: equities.us | 2016-03-24 15:49:35 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL | 2016-03-24 15:49:35 HD Request # 3 | Intraday download COMPLETE for AAPL. Completion time: 0s. Unique request ID: 2 | 2016-03-24 15:49:35 Removed historical data download ID 2 | 2016-03-24 15:49:35 Real-time Intraday chart data file updates started for AAPL | 2016-03-24 15:49:35 Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid | 2016-03-24 15:49:35 Intraday chart data file opened for AAPL | 2016-03-24 15:49:35 I do not have any problems downloading historical charts as daily or greater, but I'm not able to download any data that in a time frame that is less than daily. I can not download any intraday data. I've tried disabling my firewall and restarting Sierra Charts and that did not work. I changed to Port 80 and that did not work. Date Time Of Last Edit: 2016-03-24 19:52:38
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| [2016-03-13 19:18:44] |
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Restart Sierra Chart. Open an Intraday chart and then post a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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