Support Board
Date/Time: Fri, 27 Dec 2024 02:03:55 +0000
can someone review my trade service log?
View Count: 704
| [2016-03-10 15:50:24] |
| User27182 - Posts: 15 |
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multiple days this week my orders are being rejected by OEC/GAIN OR SIERRA CAN'T FIGURE IT OUT - their trade desk say they are not getting these orders AFTER I am in a trade - i can't place limits ,stops or flatten the trade- have to call trade desk Gain has had data feed issues this week. it says duplicate orders- could this be caused by a double clicking mouse? Dunno PLEASE ADVISE! AM LOSING MY SHIRT HERE!! -------------------------------------------------------------------------------- Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17698. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:11:36 * Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17699. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:15:38 * Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17700. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:15:57 * Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17701. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:17:22 * Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17702. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:19:40 * Trade Order Error - OEC order update (Rejected). Text: Duplicated ClOrdID Duplicate Order. Internal Order ID: 17703. Service Order ID: (none). Symbol: ESM6 | 2016-03-10 10:24:18 * |
| [2016-03-10 17:25:00] |
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We are checking on this. It might be due to changes OEC recently made. This is a serious issue. We are going to try to duplicate the problem and let them know about it. This should not be happening. We will have an answer for you towards the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-11 00:09:25] |
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We do not see this same problem. This might be caused by having different installations of Sierra Chart and trading from more than one of them on the same day and they both have similar internal order IDs. We are making a change in the next version which will be out either today or tomorrow which may help with this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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