Support Board
Date/Time: Thu, 26 Dec 2024 11:41:10 +0000
error
View Count: 723
| [2016-03-07 20:47:53] |
| User28682 - Posts: 233 |
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I upgraded to the latest version of SC and started repeatedly getting error messages, which I submitted the log for review. Tom |
| [2016-03-07 23:02:06] |
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We are thinking about this. We think we have an idea of a solution. It will be out in the next release coming out tomorrow. For the record, for some reason the TD Ameritrade server is not responding to the requests for the order status for the working orders on your accounts. In the next release to solve this issue you will need to enable Trade >> Trade Simulation Mode in Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-08 00:18:40
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| [2016-03-07 23:24:24] |
| User28682 - Posts: 233 |
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Thanks, my trade simulation mode was already enabled??
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| [2016-03-08 00:19:13] |
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In the next release to solve this issue you will need to enable Trade >> Trade Simulation Mode in Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-08 15:42:24] |
| User28682 - Posts: 233 |
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I have v 1376, is there a new one out now with the fix? thanks |
| [2016-03-08 17:44:18] |
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Yes 1377 is now available. Update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-11 05:20:42] |
| User28682 - Posts: 233 |
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So about a month ago, I bought a new computer with Win 10 and was getting all these similar error messages. I asked if Win 10 could be the issue, you concluded it was an issue with TD Ameritrade and communicating with them. This week with this TD Ameritrade fix, was that the same issue as before? and now resolved?
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| [2016-03-11 05:35:45] |
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This issue is related but it is something that is only happening on the newer versions and in your case to our knowledge. It relates to a change we made for another user to get continuous order status updates. We did not really fix anything with the underlying problem. We just stopped the communication that was causing an issue to begin with. The communication issue still exists. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-11 17:55:57] |
| User28682 - Posts: 233 |
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So you are not seeing any issues with Win 10 then? I figured with it being a newer OS there might be a bug with it. Thanks Tom |
| [2016-03-11 18:34:31] |
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We have not used Windows 10 but in any case we have no other reports of problems with network communication or HTTP communication with Sierra Chart on Windows 10.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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