Support Board
Date/Time: Fri, 27 Dec 2024 01:18:04 +0000
SC datafeed TLT symbol -no intraday data
View Count: 1246
| [2016-03-04 16:44:10] |
| User22396 - Posts: 191 |
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can't seem to pull any historical intraday data from feb 2 to current date
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| [2016-03-04 17:53:54] |
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This is now solved. Apparently the symbol moved from NYSE to NASDAQ. This is a case that we do not have any automated handling of. Redownload the data in the chart with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-30 14:23:30] |
| User22396 - Posts: 191 |
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Can you check to see if there is missing intraday data from 01feb-11feb I cant seem to download those days thanks |
| [2016-03-30 16:42:23] |
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We see the data is missing. We need to patch this. Just give us about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-30 17:47:24] |
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The missing data is now filled in, but it only has been patched with 1 Minute data. We will work on adding tick data but that will take us about another 30 minutes to an hour. Follow the instructions here to download the missing data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-30 19:51:02] |
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We are not going to be able to fill in the tick by tick data until after the close because we need to do a software update which is best done after the market is closed. For now there is just one minute data during that period of time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-31 02:00:12] |
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We have now added the tick by tick data for where there was missing data previously.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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