Support Board
Date/Time: Fri, 27 Dec 2024 02:34:35 +0000
10 minute chart shows too many bars
View Count: 892
| [2016-03-03 23:33:20] |
| User147893 - Posts: 10 |
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hi uploaded as a file, please find a picture of 10minute crude oil chart from today... you will see that it shows too many bars. for example look between 9:10 and 9:20, there are two additional bars in the middle... look between 9:20 and 9:30, there are two additional bars in the middle since this is a 10 minute chart, there should be only one bar for every ten minutes... why is that and how do I correct this? thanks Rupe |
 CrudeOil10MinuteChartShowsTooManyBars.png / V - Attached On 2016-03-03 23:30:53 UTC - Size: 803.19 KB - 275 views Attachment Deleted. |
| [2016-03-04 03:15:35] |
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Are you using delayed data from Barchart? Right-click before those duplicate bars and select Delete and Download Data. Make sure that Global Settings >> Data/Trade Service Settings >> Timestamp Using Local Computer Clock is set to False. We see you are using the Barchart data feed. It is going to be better if you use the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-04 03:16:02
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| [2016-03-04 13:32:47] |
| User147893 - Posts: 10 |
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This is a realtime data from Barchart. i did the 'Right-click before those duplicate bars and select Delete and Download Data' and the problem is still the same. i made sure that the 'Make sure that Global Settings >> Data/Trade Service Settings >> Timestamp Using Local Computer Clock is set to False' now if i close this desktop computer and open the same sierra charts with the same barchart datafeed on my laptop, the bars look normal!! i see one bar for every 10 minutes on my laptop... where is this setting that is changing this on my desktop? |
| [2016-03-04 18:06:55] |
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In the instance of Sierra Chart where you have this problem, what is Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit set to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-04 19:23:33] |
| User147893 - Posts: 10 |
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1 Tick
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| [2016-03-04 19:59:30] |
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What is the reason you are using the Barchart data feed directly rather than the Sierra Chart Exchange Data Feed?: Sierra Chart Exchange Data Feed Are you paying the full NYMEX exchange fee for about 90 USD? If you are, then we request that you move off of this data feed because it is not a data feed that we want to support any longer. There are probably only about two users who are using this particular data feed directly like this. We want to get everyone off for good if we can. It is just that to look into this problem, it is not very simple because we have to access that same data which is not such a simple thing and then if there is a problem we have to report it to Barchart. We trust that you properly re-downloaded the data. Just to be sure go to that chart and select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-04 20:03:13
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| [2016-03-04 20:09:20] |
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What is the time zone that chart is showing?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-04 20:11:58] |
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We checked the data and we do not see any problems with the historical data. Which means if you actually are re-downloading it , you should no longer see this problem. We want you to delete the data file following the instructions here to make sure you are actually re-downloading the data: https://www.sierrachart.com/index.php?page=doc/doc_IntradayDataEditor.html#DeletingDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-04 20:12:57
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