Support Board
Date/Time: Fri, 27 Dec 2024 01:56:58 +0000
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View Count: 1124
| [2016-03-03 09:50:48] |
| Meritus - Posts: 164 |
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Hi Support I have just activated the Real Time Data Connections and exchanges CME and ICE Europe to my account. I was previously using the data from my trading front end CTS T4 with SC and have decided to return to your feed as it is more stable. Anyway I have followed the setup instructions but I cannot see ICE data. There is an [M] after the CME symbols on the chart but not after the ICE symbol for which there is no data. The Data/Trade Service Settings "Service" remains set to my trading front end CTS T4 FIX [trading] as per instructions. Please advise. Thanks Date Time Of Last Edit: 2016-03-03 10:10:20
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| [2016-03-03 10:20:38] |
| Meritus - Posts: 164 |
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(Message Log removed)
Date Time Of Last Edit: 2016-03-03 10:34:05
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| [2016-03-03 10:35:06] |
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The message log provided is too long for us to work with. It is going to be best to tell us what particular ICE symbols you are working with and we will make sure mapping a set up for them. They may not be currently set up. Just give us the complete CTS T4 ICE symbols you are using and we will set these up for CTS T4 or see what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-03 10:35:54
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| [2016-03-03 10:42:34] |
| Meritus - Posts: 164 |
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Thanks. The CTS ICE Europe symbols are those for G.######00.ICE_IC LS Gasoil G (IPE)... for example G.20160300.ICE_IC March 2016 Date Time Of Last Edit: 2016-03-03 11:03:46
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| [2016-03-03 15:49:07] |
| Meritus - Posts: 164 |
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Have you had a chance to set this up yet? I just need the above mentioned symbol LS Gasoil future. Thanks
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| [2016-03-03 17:01:35] |
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We are doing this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 17:12:15] |
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The mapping for this market has now been set up. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps You may also want to re-download the data in the chart by selecting Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 17:47:20] |
| Meritus - Posts: 164 |
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I have followed your instructions and I still see no data but the [M] sign now appears after the name of the contract. Please see chart below which shows incomplete data. http://www.sierrachart.com/image.php?l=1457027109284.png Date Time Of Last Edit: 2016-03-03 17:47:43
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| [2016-03-03 17:55:56] |
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We apologize for this. There are two Gas Oil contracts on the ICE and set the mapping up for the wrong one. Go to both the Historical and Intraday charts for G.######00.ICE_IC and re-download the data with Edit >Delete All Data and Download. Let us know if it is correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 18:16:41] |
| Meritus - Posts: 164 |
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Thanks but it appears there is no difference to the chart. I have repeated the steps as instructed but there is no data in the LS Gasoil chart
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| [2016-03-03 18:23:15] |
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We are checking this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 18:36:54] |
| Meritus - Posts: 164 |
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CME data is all fine FYI, just ICE Europe specifically LS Gasoil. However I have just tried to open another ICE EUROPE contract (Brent) and that data is incomplete too and intraday data seems to stop on Feb 28th as shown in chart below http://www.sierrachart.com/image.php?l=1457030107947.png I pressed Delete All Data And Download for the Gasoil no data is being downloaded it has been blank for some time Date Time Of Last Edit: 2016-03-03 18:40:12
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| [2016-03-03 18:53:33] |
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There are various Gas Oil contracts listed by both Barchart and CTS all with similar names. We think we have the mapping now correct. We also forgot to tell you to update the Symbol Settings. Follow these instructions here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings After updating the Symbol Settings re-download the data in the charts again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-03 18:54:44
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| [2016-03-03 18:57:10] |
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ICE EUROPE contract (Brent) and that data is incomplete too and intraday data seems to stop on Feb 28th as shown in chart below
ICE changed the rollover rules for Brent Crude oil. Refer to their website for more information. If there is some other issue, let us know specifically what. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 19:17:49] |
| Meritus - Posts: 164 |
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Unfortunately there is no change. I have tried opening a new chart and deleting and downloading and I have tried deleting and downloading an existing gasoil chart. When I switch the chart from a historical to an intraday there is no data at all on the chart. When I open an intraday chart there is no data. I have followed your instructions as directed but I still have no data for the gasoil.
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| [2016-03-03 19:51:10] |
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We have confirmed the mapping is correct and does work: http://www.sierrachart.com/image.php?l=1457034645803.png Did you first update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings If there still is a problem we will use remote assistance to help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-03 19:51:22
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| [2016-03-03 20:04:52] |
| Meritus - Posts: 164 |
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I have followed this step again and still no dice. Idf you could please take a look I would really appreciate as I have done all you asked but am getting nowhere but that doesn't discount that I may have missed something but I doubt it. Thanks. Just let me know what I need to do
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| [2016-03-03 20:19:21] |
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We can call in about 10 minutes. Could you please make sure your telephone number here is up to date: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-03 20:45:33] |
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The problem has been resolved with remote assistance. There was one part of the documentation which was not totally clear which was leading to the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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