Support Board
Date/Time: Fri, 27 Dec 2024 01:37:15 +0000
no realtime data FX (FXCM)
View Count: 777
| [2016-02-29 02:36:40] |
| Paul.M - Posts: 113 |
|
no realtime data FX (FXCM) You asked to be alerted to this: I receive no realtime data this morning. (EURUSD USDJPY) Was ok on Friday. I did the reconnect multiple times. |
| [2016-02-29 02:47:21] |
| |
|
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 03:00:57] |
| Paul.M - Posts: 113 |
|
Software version: 1373 | 2016-02-29 03:59:49 Uses New Spreadsheets | 2016-02-29 03:59:49 Usage end date: 2017-03-02 | 2016-02-29 03:59:49 Enabled for: Advanced Features. | 2016-02-29 03:59:49 Enabled for: Sierra Chart Historical Data Service. | 2016-02-29 03:59:49 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-29 03:59:49 Current selected Data/Trading service: SC Forex Data (FXCM) | 2016-02-29 03:59:49 Chart Update Interval: 1000 | 2016-02-29 03:59:49 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-02-29 03:59:49 2016-02-29 03:59:49 Local computer time | 2016-02-29 03:59:49 2016-02-29 02:59:49 Local computer time in UTC | 2016-02-29 03:59:49 2016-02-29 03:59:49 Local computer time in SC Time Zone | 2016-02-29 03:59:49 2016-02-29 02:20:51 Server time in UTC | 2016-02-29 03:59:49 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-02-29 03:59:49 Program path: F:\Programme\aaaa Trading\SierraChart2\ | 2016-02-29 03:59:49 Data Files path: F:\Programme\aaaa Trading\SierraChart2\Data\ | 2016-02-29 03:59:49 OS Version Number: 5.1 | 2016-02-29 03:59:49 Locale Information: C | 2016-02-29 03:59:49 File >> Disconnect selected. | 2016-02-29 03:59:55 SC Forex Data (FXCM) | Disconnected. | 2016-02-29 03:59:55 SC Forex Data (FXCM) | Connected to data server. | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Starting real-time market data updates for: USDJPY. ID: 1 | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: USDJPY | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDUSD. ID: 2 | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: AUDUSD | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 3 | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: EURUSD | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Starting real-time market data updates for: NZDUSD. ID: 4 | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: NZDUSD | 2016-02-29 03:59:57 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2016-02-29 03:59:57 Intraday data recording state for symbol USDJPY is set to download 'Pending'. | 2016-02-29 03:59:57 Remote instance requested data files: AUDJPY.scid, EURGBP.scid, EURJPY.scid, EURUSD.scid, USDJPY.scid | 2016-02-29 03:59:57 HD Request # 36 | Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2016-02-29 03:59:57 HD Request # 36 | Download start Date-Time: 2016-02-29 03:58:00.000 | 2016-02-29 03:59:57 HD Request # 36 | Using server: ds5.sierracharts.com port 10149 | 2016-02-29 03:59:57 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-02-29 03:59:57 Subscribing to market data for symbol EURGBP to fill and manage working simulated orders | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Starting real-time market data updates for: EURGBP. ID: 6 | 2016-02-29 03:59:57 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: EURGBP | 2016-02-29 03:59:57 Socket (57) | Connected. | 2016-02-29 04:00:00 HD Request # 36 | Sending historical data logon request message. | 2016-02-29 04:00:00 HD Request # 36 | Requesting Intraday data. Start Date-Time: 2016-02-29 03:58:00. Record interval: 60. Symbol: AUDJPY | 2016-02-29 04:00:00 HD Request # 36 | Decompressing data. | 2016-02-29 04:00:00 HD Request # 36 | Receiving Intraday data for AUDJPY starting at 2016-02-29 03:58:00 | 2016-02-29 04:00:00 HD Request # 36 | Timestamp of first Intraday data file record written: 2016-02-29 03:58:00 | 2016-02-29 04:00:00 Socket (57) | Shutdown and closed. | 2016-02-29 04:00:00 The network socket for historical data has been closed. | 2016-02-29 04:00:00 HD Request # 36 | Received 2 records from 2016-02-29 03:58:00 to 2016-02-29 03:59:02 (62.0 seconds) and wrote 2 records for AUDJPY | 2016-02-29 04:00:00 HD Request # 36 | Intraday download COMPLETE for AUDJPY. Completion time: 1s. Unique request ID: 35 | 2016-02-29 04:00:00 Removed historical data download ID 35 | 2016-02-29 04:00:00 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDJPY. ID: 5 | 2016-02-29 04:00:00 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: AUDJPY | 2016-02-29 04:00:00 Real-time Intraday chart data file updates started for AUDJPY | 2016-02-29 04:00:00 Opened cached Intraday file: F:\Programme\aaaa Trading\SierraChart2\Data\AUDJPY.scid | 2016-02-29 04:00:00 Intraday chart data file opened for AUDJPY | 2016-02-29 04:00:00 HD Request # 37 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2016-02-29 04:00:00 HD Request # 37 | Download start Date-Time: 2016-02-29 03:58:05.000 | 2016-02-29 04:00:00 HD Request # 37 | Using server: ds3.sierracharts.com port 10149 | 2016-02-29 04:00:00 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-02-29 04:00:00 Socket (58) | Connected. | 2016-02-29 04:00:00 HD Request # 37 | Sending historical data logon request message. | 2016-02-29 04:00:00 HD Request # 37 | Requesting Intraday data. Start Date-Time: 2016-02-29 03:58:05. Record interval: 60. Symbol: EURGBP | 2016-02-29 04:00:00 HD Request # 37 | Decompressing data. | 2016-02-29 04:00:00 HD Request # 37 | Receiving Intraday data for EURGBP starting at 2016-02-29 03:58:05 | 2016-02-29 04:00:00 HD Request # 37 | Timestamp of first Intraday data file record written: 2016-02-29 03:58:05 | 2016-02-29 04:00:00 Socket (58) | Shutdown and closed. | 2016-02-29 04:00:00 The network socket for historical data has been closed. | 2016-02-29 04:00:00 HD Request # 37 | Received 3 records from 2016-02-29 03:58:05 to 2016-02-29 04:00:00 (115.0 seconds) and wrote 3 records for EURGBP | 2016-02-29 04:00:00 HD Request # 37 | Intraday download COMPLETE for EURGBP. Completion time: 0s. Unique request ID: 36 | 2016-02-29 04:00:00 Removed historical data download ID 36 | 2016-02-29 04:00:00 Real-time Intraday chart data file updates started for EURGBP | 2016-02-29 04:00:00 Opened cached Intraday file: F:\Programme\aaaa Trading\SierraChart2\Data\EURGBP.scid | 2016-02-29 04:00:00 Intraday chart data file opened for EURGBP | 2016-02-29 04:00:00 HD Request # 38 | Downloading Intraday chart data for EURJPY to the file EURJPY.scid. Service: fxcm | 2016-02-29 04:00:00 HD Request # 38 | Download start Date-Time: 2016-02-29 03:58:00.000 | 2016-02-29 04:00:00 HD Request # 38 | Using server: ds4.sierracharts.com port 10149 | 2016-02-29 04:00:00 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-02-29 04:00:00 Socket (59) | Connected. | 2016-02-29 04:00:00 HD Request # 38 | Sending historical data logon request message. | 2016-02-29 04:00:00 HD Request # 38 | Requesting Intraday data. Start Date-Time: 2016-02-29 03:58:00. Record interval: 60. Symbol: EURJPY | 2016-02-29 04:00:01 HD Request # 38 | Decompressing data. | 2016-02-29 04:00:01 HD Request # 38 | Receiving Intraday data for EURJPY starting at 2016-02-29 03:58:00 | 2016-02-29 04:00:01 HD Request # 38 | Timestamp of first Intraday data file record written: 2016-02-29 03:58:00 | 2016-02-29 04:00:01 Socket (59) | Shutdown and closed. | 2016-02-29 04:00:01 The network socket for historical data has been closed. | 2016-02-29 04:00:01 HD Request # 38 | Received 3 records from 2016-02-29 03:58:00 to 2016-02-29 04:00:00 (2.0 minutes) and wrote 3 records for EURJPY | 2016-02-29 04:00:01 HD Request # 38 | Intraday download COMPLETE for EURJPY. Completion time: 1s. Unique request ID: 37 | 2016-02-29 04:00:01 Removed historical data download ID 37 | 2016-02-29 04:00:01 SC Forex Data (FXCM) | Starting real-time market data updates for: EURJPY. ID: 7 | 2016-02-29 04:00:01 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: EURJPY | 2016-02-29 04:00:01 Real-time Intraday chart data file updates started for EURJPY | 2016-02-29 04:00:01 Opened cached Intraday file: F:\Programme\aaaa Trading\SierraChart2\Data\EURJPY.scid | 2016-02-29 04:00:01 Intraday chart data file opened for EURJPY | 2016-02-29 04:00:01 HD Request # 39 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2016-02-29 04:00:01 HD Request # 39 | Download start Date-Time: 2016-02-29 03:58:14.000 | 2016-02-29 04:00:01 HD Request # 39 | Using server: ds5.sierracharts.com port 10149 | 2016-02-29 04:00:01 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-02-29 04:00:01 Socket (60) | Connected. | 2016-02-29 04:00:01 HD Request # 39 | Sending historical data logon request message. | 2016-02-29 04:00:01 HD Request # 39 | Requesting Intraday data. Start Date-Time: 2016-02-29 03:58:14. Record interval: 60. Symbol: EURUSD | 2016-02-29 04:00:01 HD Request # 39 | Decompressing data. | 2016-02-29 04:00:02 HD Request # 39 | Receiving Intraday data for EURUSD starting at 2016-02-29 03:58:14 | 2016-02-29 04:00:02 HD Request # 39 | Timestamp of first Intraday data file record written: 2016-02-29 03:58:14 | 2016-02-29 04:00:02 Socket (60) | Shutdown and closed. | 2016-02-29 04:00:02 The network socket for historical data has been closed. | 2016-02-29 04:00:02 HD Request # 39 | Received 3 records from 2016-02-29 03:58:14 to 2016-02-29 04:00:00 (106.0 seconds) and wrote 3 records for EURUSD | 2016-02-29 04:00:02 HD Request # 39 | Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 38 | 2016-02-29 04:00:02 Removed historical data download ID 38 | 2016-02-29 04:00:02 Real-time Intraday chart data file updates started for EURUSD | 2016-02-29 04:00:02 Opened cached Intraday file: F:\Programme\aaaa Trading\SierraChart2\Data\EURUSD.scid | 2016-02-29 04:00:02 Intraday chart data file opened for EURUSD | 2016-02-29 04:00:02 HD Request # 40 | Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm | 2016-02-29 04:00:02 HD Request # 40 | Download start Date-Time: 2016-02-29 03:58:00.000 | 2016-02-29 04:00:02 HD Request # 40 | Using server: ds3.sierracharts.com port 10149 | 2016-02-29 04:00:02 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-02-29 04:00:02 Socket (61) | Connected. | 2016-02-29 04:00:02 HD Request # 40 | Sending historical data logon request message. | 2016-02-29 04:00:02 HD Request # 40 | Requesting Intraday data. Start Date-Time: 2016-02-29 03:58:00. Record interval: 60. Symbol: USDJPY | 2016-02-29 04:00:02 HD Request # 40 | Decompressing data. | 2016-02-29 04:00:02 HD Request # 40 | Receiving Intraday data for USDJPY starting at 2016-02-29 03:58:00 | 2016-02-29 04:00:02 HD Request # 40 | Timestamp of first Intraday data file record written: 2016-02-29 03:58:00 | 2016-02-29 04:00:02 Socket (61) | Shutdown and closed. | 2016-02-29 04:00:02 The network socket for historical data has been closed. | 2016-02-29 04:00:02 HD Request # 40 | Received 3 records from 2016-02-29 03:58:00 to 2016-02-29 04:00:00 (2.0 minutes) and wrote 3 records for USDJPY | 2016-02-29 04:00:02 HD Request # 40 | Intraday download COMPLETE for USDJPY. Completion time: 0s. Unique request ID: 39 | 2016-02-29 04:00:02 Removed historical data download ID 39 | 2016-02-29 04:00:02 Real-time Intraday chart data file updates started for USDJPY | 2016-02-29 04:00:02 Opened cached Intraday file: F:\Programme\aaaa Trading\SierraChart2\Data\USDJPY.scid | 2016-02-29 04:00:02 Intraday chart data file opened for USDJPY | 2016-02-29 04:00:02 |
| [2016-02-29 03:15:55] |
| |
|
This is simply a case of the Global Symbol Settings missing some essential settings. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps This is also explained in help topic 3.4: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-29 03:16:14
|
To post a message in this thread, you need to log in with your Sierra Chart account: