Support Board
Date/Time: Fri, 27 Dec 2024 18:48:47 +0000
[Locked] - Sierra Chart Forex/CFD Data Feed
View Count: 1271
| [2016-02-28 09:27:25] |
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On 2016-02-25 and part of the day on 2016-02-26 one of the real-time server processes providing the Forex and CFD data feed was not providing this data feed. This is one of 6 server processes. So there was a 1 in 6 chance that you may have encountered this problem. Although users of older versions of Sierra Chart had about a 1 in 3 chance of encountering it. We were not aware of the problem until 02-26. From the perspective of the user, all you needed to do to resolve this problem was reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed to switch to a different server. This is all. In general, this is the procedure to follow anytime any data feed is not working properly. With a problem like this, you would have received no real-time data at all for the FXCM Forex and CFD symbols. Anytime there is an issue like this it is important we are made aware of it. We are going to be adding monitoring to detect this type of problem so we are aware of immediately and can resolve it when it occurs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-29 00:35:18
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