Support Board
Date/Time: Fri, 27 Dec 2024 18:33:25 +0000
SPX500 Data not Updating?
View Count: 950
| [2016-02-26 12:50:21] |
| User296389 - Posts: 31 |
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Hi, Kindly assist on the SPX500 Data feeds. Seems not to be updating? Sincerely |
| [2016-02-26 15:32:16] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-02-26 16:29:39] |
| User296389 - Posts: 31 |
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Software version: 1354 | 2016-02-27 00:20:29 Uses New Spreadsheets | 2016-02-27 00:20:29 Usage end date: 2016-03-19 | 2016-02-27 00:20:29 Enabled for: Advanced Features. | 2016-02-27 00:20:29 Enabled for: Advanced Features 2. | 2016-02-27 00:20:29 Enabled for: Sierra Chart Historical Data Service. | 2016-02-27 00:20:29 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-27 00:20:29 Current selected Data/Trading service: SC Forex Data (FXCM) | 2016-02-27 00:20:29 Chart Update Interval: 500 | 2016-02-27 00:20:29 Time Zone: +08:00:00 (HKT+08) | 2016-02-27 00:20:29 2016-02-27 00:20:29 Local computer time | 2016-02-27 00:20:29 2016-02-26 16:20:29 Local computer time in UTC | 2016-02-27 00:20:29 2016-02-27 00:20:29 Local computer time in SC Time Zone | 2016-02-27 00:20:29 2016-02-26 16:20:26 Server time in UTC | 2016-02-27 00:20:29 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-02-27 00:20:29 Program path: C:\SierraChart\ | 2016-02-27 00:20:29 Data Files path: C:\SierraChart\Data\ | 2016-02-27 00:20:29 OS Version Number: 6.2 | 2016-02-27 00:20:29 Locale Information: C | 2016-02-27 00:20:29 Checking for new symbol settings for fxcm | 2016-02-27 00:20:29 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-27 00:20:29 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-27 00:20:29 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-27 00:20:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-27 00:20:30 Symbol settings are up-to-date for fxcm | 2016-02-27 00:20:31 SC Forex Data (FXCM) | Connected to data server. | 2016-02-27 00:20:34 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-27 00:20:36 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-27 00:20:36 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-27 00:20:36 Using Bid/Ask average for last trade price for SPX500 | 2016-02-27 00:23:17 SC DTC Data | Starting real-time market data updates for: SPX500. ID: 1 | 2016-02-27 00:23:17 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-02-27 00:23:17 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2016-02-27 00:23:17 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-02-27 00:23:17 HD Request # 2 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2016-02-27 00:23:17 HD Request # 2 | Download start Date-Time: 2016-02-27 00:13:57.000 | 2016-02-27 00:23:17 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2016-02-27 00:23:17 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-27 00:23:17 Socket (6) | Connected. | 2016-02-27 00:23:17 HD Request # 2 | Sending historical data logon request message. | 2016-02-27 00:23:17 Socket (5) | Connected. | 2016-02-27 00:23:17 SC DTC Data | Connected to server. | 2016-02-27 00:23:17 SC DTC Data | Sending Encoding Request to server | 2016-02-27 00:23:17 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-02-27 00:13:57. Record interval: 0. Symbol: SPX500 | 2016-02-27 00:23:17 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-02-27 00:23:17 SC DTC Data | Sending logon request message. | 2016-02-27 00:23:17 HD Request # 2 | Decompressing data. | 2016-02-27 00:23:17 HD Request # 2 | Receiving Intraday data for SPX500 starting at 2016-02-27 00:13:57 | 2016-02-27 00:23:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-02-27 00:14:03 | 2016-02-27 00:23:17 Socket (6) | Shutdown and closed. | 2016-02-27 00:23:18 The network socket for historical data has been closed. | 2016-02-27 00:23:18 HD Request # 2 | Received 1530 records from 2016-02-27 00:13:57 to 2016-02-27 00:23:13 (9.3 minutes) and wrote 1520 records for SPX500 | 2016-02-27 00:23:18 HD Request # 2 | Intraday download COMPLETE for SPX500. Completion time: 0s. Unique request ID: 1 | 2016-02-27 00:23:18 Removed historical data download ID 1 | 2016-02-27 00:23:18 Real-time Intraday chart data file updates started for SPX500 | 2016-02-27 00:23:18 Intraday chart data file opened for SPX500 | 2016-02-27 00:23:18 SC DTC Data | Server Name: SC Real-Time Server. | 2016-02-27 00:23:18 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-02-27 00:23:18 SC DTC Data | Successfully connected. | 2016-02-27 00:23:18 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2016-02-27 00:23:18 SC DTC Data | Restarting real-time data updates for symbol: SPX500 | 2016-02-27 00:23:18 HD Request # 3 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2016-02-27 00:23:18 HD Request # 3 | Download start Date-Time: 2016-02-27 00:23:13.000 | 2016-02-27 00:23:18 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-02-27 00:23:18 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-27 00:23:18 Real-time data for symbol SPX500 is currently unavailable. | 2016-02-27 00:23:18 Socket (7) | Connected. | 2016-02-27 00:23:18 HD Request # 3 | Sending historical data logon request message. | 2016-02-27 00:23:18 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-02-27 00:23:13. Record interval: 0. Symbol: SPX500 | 2016-02-27 00:23:19 HD Request # 3 | Decompressing data. | 2016-02-27 00:23:19 HD Request # 3 | Receiving Intraday data for SPX500 starting at 2016-02-27 00:23:13 | 2016-02-27 00:23:19 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-02-27 00:23:15 | 2016-02-27 00:23:19 Socket (7) | Shutdown and closed. | 2016-02-27 00:23:19 The network socket for historical data has been closed. | 2016-02-27 00:23:19 HD Request # 3 | Received 26 records from 2016-02-27 00:23:13 to 2016-02-27 00:23:17 (4.0 seconds) and wrote 19 records for SPX500 | 2016-02-27 00:23:19 HD Request # 3 | Intraday download COMPLETE for SPX500. Completion time: 1s. Unique request ID: 2 | 2016-02-27 00:23:19 Removed historical data download ID 2 | 2016-02-27 00:23:19 Real-time Intraday chart data file updates started for SPX500 | 2016-02-27 00:23:19 Intraday chart data file opened for SPX500 | 2016-02-27 00:23:19 For your assistance. Thank you. |
| [2016-02-26 17:42:10] |
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This problem is now resolved. A temporary solution in this particular case would have been to reconnect the data feed following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-26 17:44:09
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